Bisou is the French fine dining concept at the Secrets Moxché Playa del Carmen all inclusive resort. Formal attire meaning " Men: long pants and collared shirts; dress shoes. Women: blouses, skirts, slacks or dresses; dress shoes." Like almost every restaurant on property, Bisou is walk in. It was exceptionally busy so we were placed on a waitlist and provided a pager. We went to a nearby lobby bar and had a round before our pager went off, about 15 min later. Indoor and outdoor seated. Opted for whichever was available first, which ended up being outdoor.
Our second least favorite restaurant experience at the resort. Service was nowhere near as attentive as meals we had at all the other restaurants. Meal started with a mushroom broth amuse bouche, which was umami and tasty. Then we noticed every table recieved a bread service, but we never did. Menu is broken down into vegetables, seafood starters and mains, and land starters and mains. Skipped the veggies menu and opted for a starter and main from both the seafood and main menu. Oyster starter was mushroom, back truffle, and parm was tasty but there were shells bits up in the oyster. Sea bass fillet in beurre noir sauce with potato feuille, black garlic puree, and basil oil was overcooked and the black garlic puree was way overpowering. Steak tartare starter wasn't too bad but could have used a touch more salt. Beef fillet in puff pastry was a bit dry and also needed some salt. Overall, most of the food was pretty bland and a bit overcooked. The presentation is on point but it didn't make up for the flavor. Also, maybe it was just because it was a busy evening but the service was really slow, even when it slowed down. This was our longest meal and the one we wanted to leave the quickest yet it took 20+ min between every course. read more