I would give 2.5 stars to better reflect my experience with TC. It was a toss-up on any given day…read morewhether the work would be done well & correctly or poorly and in need of being redone.
I had a lot of trust in D when I first met him, but by the end of the second project with TC, I wish I had hired another company. It ended with attorneys and many expensive re-dos of his work for me.
It is infuriating to recall all the broken promises made to correct shoddy work, the gaslighting tactics used to avoid corrections, and being told to work out problems with the workmen myself.
Both projects shared many of the same problems. While demolition was quick, which was great, the work lagged for 3/4 of a year each & STILL, all of the loose ends were never finished by final inspection or after, as promised.
D had great ideas that often came to him after the contract was signed, but he would not write all of them up as a Change Order, which led to many misunderstandings, unauthorized work, and unexpected high costs. D provided guesstimates for time & materials that were shockingly way off.
D said many times that if he wrote everything into the contract at the start, people would never sign with him. After the first contract, I told him not to do that to me again with the second contract, but he did. In fact, he never gave me a complete and signed contract for the second remodel.
Between the two projects, I have been left with a nightmare of corrections/repairs/replacements ahead. The under-the-cabinet outlet strips supplied by TC have faulty factory wiring, per his own electrician. D was in the rm when this was discovered. I have to use my countertop appliances in two different rooms of the house + the garage. The city devalued my house by 5% due to the electrical problems with the outlets.
My step-in tub, needed for my disability, was left with necessary work remaining to be safe and functioning properly. After D refused, a plumber arranged by the tub manufacturer helped me. However, there is a remaining leak problem under the tub into the kitchen. This was a result of poor design on D's part during the installation process. A large gap along the bottom of the tub allows water to run underneath & onto the kitchen ceiling.
In another bathrm, a shower was installed. I told them I needed the threshold to be as low as possible. D said it would be 3 in. high. I said great. What I got was a threshold 3 in. on one side & 6 in. on the other. The first time in the shower, I caught my foot on the uneven threshold and hit the floor hard, barely avoiding hitting my head on the countertop edge. D forgot to reinforce the wall, so there is no bar to help me with my stability getting in & out of the shower. I have not been in that shower since. It is unsafe for me. TC was the wrong company for the bathroom work to ensure age-in-place safety.
Lights flicker in one bathrm, an entryway, & in the kitchen. There are delays in some light & fan switches turning on. The electrician stated that it was odd, but did nothing to correct it. Five electricians from one company worked on the remodel, and the one who did most of the work refused to correct the others' work. D would do nothing to get the electricians to align.
The vinyl kitchen tiles had a directional design, but the tiles were installed every which way. As if that wasn't bad enough, after D said there would be no need for grout because the space between the floor tiles would be so tight as to be virtually invisible, I was left with tiles with large gaps that collect dirt & make the floor look awful. Three men did that job, who were not professional flooring installers & the results sorely reflects that. They would not correct how the tiles were laid, but promised to fill all the gaps, then reneged. Come to find out, they were going to use caulk, not proper vinyl grout, so it was a loss for me either way.
There were so many unnecessary & ugly times that should never have happened. Rectangular door handle plates are installed at an angle. Sealant is smeared around the outside vents. A shelf & dryer vent fell down within months of installation & I was charged again for the re-do. The driveway was damaged. The furnace was damaged. A toilet was damaged. A hot water heater was damaged. A ladder was damaged. Yelling & cursing at me, by disgruntled men. The blown insulation behind the tub is sloppy & uneven to bare spots + with no drywall reinstalled behind the tub, the room is very cold, requiring 2 space heaters. They removed a tile surround on an FP, then refused to install the tile I wanted, after seeing a sample & approving it months earlier. However, they would install a size of tile they usually used. I heard that often; This is the way we usually do it or this is what we usually use. This was MY remodel, not TC's. The takeaway is that all the problems turned into ugly battles over several months, with some issues resolved but most unresolved.
