I purchased 10 large shrubs from Bison last June. I had bought other plants from Bison before, and decided to use them for this large purchase (over $800) because they were local, dispite the availability of the same shrubs for less at Lowe's, and because they assured me that even if I planted the bushes myself their warrenty displayed on their counter would apply (a guarantee that if a shrub dies within a year of purchase, bring the plant back with your receipt and it will be refunded at 50% of cost). Since I have horticultural and landscaping experience, I bought them and had the plants delivered to the home. We planted them properly and then wrapped them correctly in the fall to protect them from deer. While they seemed healthy in the fall, when spring came they were obviously not doing well and by May were mainly dead. I called Bison, explained the situation, and was told there was no warrenty on plants or shrubs. I asked to speak to a manager, was told none was available, then gave my information and was told I would be contacted after the weekend. Several days went by, no contact, so I went to the nursery and explained the situation again, asking only that someone come out and look at the plants and see if they could determine why the shrubs died and what we could do, since I had no means to transport ten 5' arborvitae back to the nursery, and was told that the owner Mike would get the info and come out and see the planting. Another week went by and no contact. I called again, and this time spoke to Mike. He expressed doubt and incredulity that all ten shrubs had died and said they must have been eaten by deer (they weren't, not a nibble). He then agreed to send someone out to look at them. Another week, no contact. I called again, he seemed not to recall our conversation, and said he would go out, after telling me again that he wouldn't go out to look at deer eaten shrubs. Another week and no contact. I went to the nursery for the 3rd time, was told he wasn't available, and was given his personal cell number as his staff said he'd complained that he wasn't getting calls relayed to him. I called again, and again, no response. This has been 7 weeks of frustration with nothing but near $1000 in dead shrubs to show for it. Please, same yourself a lot of money and time and shop elsewhere. read more
