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    Birmingham Medispa

    1.0 (1 review)
    Closed Closed

    By appointment only

    Services - Birmingham Medispa

    Laser hair removal

    Nonsurgical body sculpting

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    10 years ago

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    Birmingham M.

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    HueVine Wellness + MedSpa

    HueVine Wellness + MedSpa

    4.5(54 reviews)
    2.4 miDowntown Berkley
    $$

    Response to owners reply on Google: Original post first,…read morethen read my reply: Original post : I am very disappointed with my experience at this Wellness Spa. I was overcharged for a simple consultation fee, and the value of the service did not match the price. What made matters worse was the attitude of the owner--aggressive, unprofessional, and dismissive when I questioned the charges.Before arriving, I had even called the day before to confirm the $75 consultation fee, yet I was still overcharged. When I raised concerns, the owner's response was aggressive, unprofessional, and dismissive. She even went so far as to say my "energy" was wrong--despite not being in the front of the building when I arrived, and only reviewing me over cameras. It felt more like she was defending the receptionist, who had already given me incorrect information, rather than addressing the real issue. I admit I did walk out due to price change, refusing to pay the remaining amount because it went from $75-$85 dollars. The receptionist was wrong and I can prove it. It only made matters worse. The owner definitely was aggressive about her coins and I'm not upset about that is business but it's how you conduct business.From my perspective, the pricing appears less about the quality of care and more about covering the cost of a high-end location, expensive equipment, and the "luxury" image the spa wants to project. Unfortunately, this comes at the expense of fairness and customer trust. I later discovered that I am not alone--many other customers have also reported being overcharged and experiencing the same unprofessional behavior from the owner. I came expecting a professional and relaxing wellness experience, but instead left feeling frustrated, disrespected, and financially taken advantage of. Until major changes are made in both management and customer service, I cannot recommend this spa. Reply: The consultation I booked was clearly listed as 1 hour, not 30 minutes--and I can prove this with the time slot I scheduled. To say otherwise is misleading. Additionally, I would never sit and tell my "life story." That is a complete fabrication. What I expected was a professional consultation, not personal storytelling. And on the subject of professionalism, as an aesthetic provider, it is standard practice to present your skin honestly so clients can see real results. Wearing full makeup during a consultation undermines credibility--clients should be able to see your actual skin, not rely only on pictures. For the record, this was never about money. I could have easily paid the amount twice over. The issue is with integrity and how clients are treated. The deposit itself even changed from $75 to $85, which raises serious concerns about consistency in your business practices. As a business owner myself, I know that if a front desk staff member makes an error, the professional response is to "eat the cost," not push it onto the client. Also, let's be clear: the fact that you changed your consultation policy afterward speaks volumes. If everything was as smooth and clear as you claim, there would be no reason to change your policy. Clearly, there have been several complaints about consultation pricing and inconsistencies, otherwise your policy would have stood as it was. Instead of addressing those issues, you're deflecting by accusing me of being rude--when in reality, your tone as the owner came across as aggressive and unprofessional. Lastly, I was not rude at all during my visit. Respect goes both ways, and just because someone is the "owner" does not excuse being dismissive toward clients.

    Great first visit. Danielle was awesome! Did a thorough facial! I see the difference in my skin…read morealready.

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    HueVine Wellness + MedSpa
    HueVine Wellness + MedSpa
    HueVine Wellness + MedSpa

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    Carter Snell Skin Center - Dr. Brittany Carter-Snell, Dermatologist, Owner

    Carter Snell Skin Center

    4.1(25 reviews)
    14.5 miMidtown

    Best dermatology and skincare clinics, hands down! Dr. Carter-Snell is an expert in her craft and…read morealso in tune with the human side of care. Her clinics are immaculate, organized, and equipped with the latest technology. The staff are helpful as well. Highly recommend!

    I received a text from the downtown office (not a bill) this month for an outstanding balance from…read morea July office visit in Royal Oak. I made an appointment in July to purchase a laser package. I made the package purchase. I wasn't treated the same day. The did not ask for an office visit fee. The appointment was on the 15th. 5 months later I am contacted. I have had two treatments, and a balance was never mentioned nor have I received a bill. When calling the office speaking to someone is not an option. It is very difficult to respond to unanswered phone calls, robotic and anonymous text messages sent by a nameless individual. This is so nonprofessional. Then I was texted that if I wanted to speak to someone on the phone, I had to make an appointment. I work as well, and my time is limited. I was sent a coy of a service ledger. I asked did I have to pay for coming to the office and purchasing a package no response. So, it appears that I am being charged an additional office visit fee when I come in for a treatment which is prepaid for. Wasn't the office visit for a 20 min treatment one and the same? This is a first. I have never gone to a dermatologist paid for a treatment and had to pay an additional separate office fee. I was told that they were behind in billing due to the holidays (the 4th of July). The holidays just began. I try to patronize my own and there is always an issue.

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    Carter Snell Skin Center
    Carter Snell Skin Center
    Carter Snell Skin Center

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    Birmingham Medispa - laser_hair_removal - Updated May 2026

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