There are many negative reviews of Birch Hill online but I'm afraid I must add another. My boyfriend and I were up in the White Mountains over the weekend and planned to stop for a night in the Berkshires before returning home to NYC. However, the night we'd booked weeks before turned out to be the night of Hurricane Sandy. The evening before, I called and spoke to Michael (the owner) to say we weren't sure we could make it. He said that's fine, just keep him posted, and if we couldn't make it, we could come another time.
The day of the storm, we started to drive south. Michael had called that morning to see if we were coming that night. I missed his call but called back and left a message saying we were on our way. However, after driving for some time, we decided we'd better stay up north for our safety. Highways were closing and we were getting reports of rough weather further south of us. I left a couple more messages apologizing for the inconvenience and letting him know we couldn't make it that night after all due to the storm. I also mentioned we'd be in touch to arrange a visit another time, as we'd discussed. I never heard back from him.
The day after the storm, we were worried and anxious to get home to New York, since we didn't know what we'd be coming home to-- no power? flooding? so we drove straight home from NH.
Fast forward a few weeks, after things had settled down a bit here in NYC. My boyfriend contacted Michael, to see if we could arrange our make-up stay, since Michael had said that would be OK, given it was a hurricane that forced us to cancel. However, Michael had had a change of heart, and gave us the runaround, accusing us of not having called the day of the hurricane. It was incredible how he lied and tried to rewrite history, via email, as if we didn't know what happened! The upshot was, he decided to keep our money (Birch Hill only accepts checks in advance) without doing anything in return. And we decided not to fight it too hard, because this guy is a big jerk and we're pretty sure a stay in his bed & breakfast would be a very unpleasant experience (and other reviews confirm this hunch.)
This guy does not belong in the hospitality business, and given his behavior and attitude, he really doesn't belong in business at all. Avoid this place! read more