Great experience both times I've come here. Was in and out and EVERYONE was friendly. The woman…read moreat the front desk (I didn't get her name) was wonderful. She has the perfect personality to take what can be a stressful experience for so many people and make it more relaxing. The medical professional who saw me was great -- answered all of my questions, cautious, and friendly. Top notch!

I was secheduled for an important ultrasound & My appointment was canceled 9 minutes after my…read morescheduled appointment time, even though I spoke to them beforehand and let them know I and was on my way, and they said it was ok. Instead of saying something right then in there, they waited until I got there to tell me the appointment had been canceled because the doctor "got off at 4:30." If the provider isn't available after 4:30, why are appointments being scheduled that late in the first place? Not to mention, the last time I was there I waited well over 10 minutes (but I guess it ok for the doctors) This time, I left work early, spent an hour sitting in traffic, and got absolutely no apology or acknowledgment that my time had been wasted by the rude individuals at the front desk. Very disappointing annoying lack of customer service and a complete lack of consideration for patients. 1 star. Do not recommend.

I had a procedure done here and everything from the moment I walked in the door til the moment I…read morewalked out the door, which seemed like 18 minutes was a pleasure. My apologies for not remembering everyone's name but I'll blame it on the drug. I do remember Brooke who got me situated and ready for my procedure. She handed me off to Dr. Sandman again, my bad for not remembering his name but that just means he did his job well. What I will say about whatever they gave me, I don't like that I don't remember going to sleep and I don't remember being a sleep but I feel like he said "awake" as if I was part of a magic show and I'm not totally sure how I feel about that but I'm am glad it worked... Or did it? Maybe I'm still in the Matrix. In the end (no pun intended) everything went well and the overall outcome was successful. The service was A1 from the person that checked me in to the person that walked me out. Everyone was so pleasant so early in the morning like that's normal. I ain't even hAd no coffee. Actually, I Ain't had anything bc, you know, I couldn't bc of the procedure but they assured me I would be in and out and back to eating soon. They did not lie. I mean, it was almost 2hrs from when I walked in the door to when I walked out but it seemed like less than 20min. Thank you so much Brooke for your kindness and hospitality. Thank you Dr. Mills for the peace of mind consultation and immediate scheduling. I would say sign me up for another butt...

Poor customer service in reception area. Experience was not patient centered or patient friendly.read more

I scheduled a back to back thyroid and mammogram over the phone and the scheduler told me the…read moreappointments were at 12:15 and 12:30. If I had not, by chance, checked my Sentera portal, I would not have known that they changed my appointments to 11:30 and 1 without contacting me via phone or email. I had to wait over an hour in the office for my second imaging and was late for work. This was very inconvenient and they did not accommodate me. Incidentally while I was there, there was another lady there whose appointment they messed up and she was so disappointed that she just left.

*** update 2/23/2016 - in the 2 weeks following my initial review below, the service has been…read moreoutstanding and worthy of 5 stars. All the issues since 2/10 have been corrected and i will increase the overall review from 2 stars to 4 2/10/16 - Some of the employees are nice, others not so much. They are always behind. My wife has had 20 treatments so far and only been seen at scheduled time on three occasions . They still mispronounce her name even after being corrected several times. There have been a few instances that we've been held up at the office for over 3 hours. I'm not a complainer by nature but we were very unhappy with the quality of service here especially considering how sensitive a time in our life this is... review is 2 stars

Came in about an hour before they closed. They were not busy. I was checked in, had my vitals…read moretaken, saw the doctor, and had a prescription within 20 minutes. Everyone was nice and ready to help. When I went to the pharmacy a couple minutes away they had already received my prescription. Whoever runs this branch of Urgent Care should give the Charlotte Hall branch some pointers.

I had a great experience at this Urgent Care. I'm new to the area and went in with sore throat…read moresymptoms around 11am on a Friday. I couldn't find this location on Yelp so I came to google just to review. I was in and out. I filled out one sheet of paper and signed some others. I don't even know if it was legible because that's how bad I felt. I waited like 5 minutes and the front desk receptionist, Fran was super funny and kind. She had great energy which was needed that early. Her attitude helped make the process faster and she even said I could finish the papers later if I get called back. She offered me water. The tech that came to see me in the room Heather was pleasant and informative. She didn't jam the swab up my nose like most caregivers. The entire staff had smiles the entire time. Dr. Bernon was pleasant and extra cautious, he had me do an X-ray just to be sure it wasn't bronchitis. Oh and the X-rays are in-house!! That was a relief. The whole process was maybe 45 max. That's one of the fastest visits I've had at urgent care. He didn't just send me home saying have some tea and rest. He gave me prescriptions for my cough and congestion. He even gave a doctors note without even asking! I'm happy with my service and I'll be back when I have any medical issues...hopefully a long time from now though. What I'm saying is, I recommend this location.

I am writing this review to express my deep appreciation for the excellent medical and surgical…read morecare provided by Dr. Majeed, Dr. Rahbar, and their entire care team at Surgical Associates, especially Babak, Adrienne, Esther, Lauren, Chris, and Febe. I truly have no words to fully describe how wonderful, professional, and caring these people are. From the moment you walk in, you are treated with kindness, respect, and genuine concern for your health. Both surgeons demonstrated great compassion by using a shared decision-making approach that took our treatment goals into account, making us feel seen, heard, and deeply cared for. They take the time to carefully evaluate, explain options, and do their absolute best in every possible way to provide the right care. They made us feel that they would be available at any time for any additional questions. In today's healthcare environment, it is rare to find a team so dedicated, compassionate, and patient-centered. I would strongly recommend this facility to anyone who is looking for the highest level of expertise and medical care.

I was scheduled for a 1:30 pm appointment on 4/30/26 with Dr. Rahbar. I was a patient of another…read moredoctor within the same practice, who has since retired. My wife and I got there around 1:20 pm. As we waited, another patient verbally expressed frustration after waiting for over 45 minutes. We weren't called until approximately 2:40 pm. When we went back, two male technicians helped me, who were extremely nice and professional; however, the process took over an hour. We were then asked to wait inside a room for the doctor. after about another 45 minutes of waiting, a nurse practictioner walked it and her first statment to me was, "how can i help you?" in a tone that seemed like i was inconveniencing her by my presence at the office. I told her we had been waiting for over 4 hours to see doctor Rahbar, only for her to tell me that doctor Rahbar wasn't at the office and had to leave. The experience with this nurse practitioner, her dismissive tone, and having to spend upwards of 5 hours only to be told we wouldn't be helped by the doctor we'd made an appointment to see was highly disappointing. For those who may read this, I suggest you find a different practice for your loved ones.