I went to one of the bionic locations, the Glenview one back in March. I began with them then, but this went on for months. The item they made for me was an embarrassment. It was something that looked like it was pulled out of the garbage and glued together by a 3 year old. I still tried it, and it caused a wound on my foot immediately. After 2 days and getting a the wound, only after 20 combined minutes of wearing this thing, I called them crying and asking them to please make something new. I left a voice mail because they were closed. They assured me everything would be taken care of when I came in the next week. I showed them what happened, and instead of helping me, they then said that I should buy a whole new thing, which I ended up reluctantly agreeing to because I certainly couldn't use the item they gave me. I haven't even explained the entire story though; the thing they offered to make me when the original item fell apart and hurt my foot in only 20 minutes, was a custom orthotic, and the exact thing I told them I wanted from the very beginning. They told me that it wasn't going to help me. However, after item# 1 injured me and broke immediately, now they were saying that's exactly what I needed in the first place! They wanted me to pay for it though, and at this point insurance won't even kick in since they just paid for the other item! I already spent over $700 out of pocket for item #1. Item #2 was supposed to be around $400 out of pocket. I went ahead and had them take the impression for the custom orthotic so they could begin to make it, and then waited. Weeks went by, I called after 2 weeks, and subsequently every single week thereafter, and they kept stringing me along saying they were working on it, they were short for the delay, using a new supplier, one excuse after another. Months go by, and nothing! I finally get in touch with a district manager, Jeff Wojtanowicz. He assures me he is going to rectify everything and get me my money back. That was back in early July. I emailed him and called him on 7/20 and received an out of office auto reply. On 8/7 I still had heard nothing, so I emailed again. He did respond this time and apologized that he was so busy and was going to get back to me ASAP. Since then he has completely blown me off. I've called his cell and his office many times to no avail. I've left voice mail messages. I've spoken to people in his office and asked to get someone else's number, ideally someone over his head. I was unsuccessful, and they said they promised he would call me that very day. That was months ago. They said if he didn't get back to be that day, to call the following day, and they would then connect me to his boss. He never called or emailed, so I called the office again the next day. Nobody has ever answered since, and nobody has ever returned any phone calls. I called the office and his cell several times since, and I never get an answer from either number. I've left messages, sent emails, basically begged them to help me. I'm handicapped, and they stole from me, and treated me terribly. The doctor, Dr. Rosen, at the the Glenview location actually said to me when I came back for my last appointment when they took the impression for the vision orthotic, he said "You're foot is never going to be normal. You'll never be normal. Nothing about you is normal anymore. You can't expect it to be like it was". I told him so many times that I wasn't looking for perfection. I was the one that said from the very beginning that I just wanted a custom insole/orthotic to help level out my foot since I lost part of my heel. Instead, he wanted to upsell me on stuff that didn't help at all. In fact, it hurt me. I can't actually believe that they would even sell this thing to someone with a straight face. There was glue all over it like a child created it. It broke after 2 days, wearing it 10 minutes each day. It also rubbed a terrible wound on my foot that had still not healed to this day. I need a custom insole so that the pressure is taken off of that very spot on my heel. Otherwise, it's never going to heal. The longer this goes on, the more likely I'll get another infection which will certainly lead to an amputation. I'm considering getting an attorney at this point. The way that doctor told me that there was nothing normal about me, was super hurtful. I wanted the simplest thing they made, and yet he accused me of expecting perfection, which couldn't be further from the truth. I understand that we're all human and we make mistakes. The part that hurts the most and is the most infuriating is how Bionic Prosthetics and Orthotics have handled things. All I wanted was a refund. I can't afford to go to another place until I get it. Without it, I'm basically on the road to this costing me my foot. They should really be ashamed of themselves. read more