We are so thankful to Pat. If you are debating whether you should come here, think no further. You…read morewill get the best quality treatment knowing your baby is in good hands. We found PR Orthotics almost by accident, but given our experience with Lurie Childrens and many other pediatric center, when we came here, Pat knew exactly what we wanted and how we should proceed. It was absolutely amazing to get a helmet for our daughter within 10 days -- my coworkers had to wait for a month after a series of unnecessary tests at other orthotics places. They also had to have two helmets and the whole treatment took 6 months. Our daughter started wearing a helmet when she was about 6.5 months and it took us 2.5 months to get the results we wanted. Other reasons we liked PR Orthotics: - late evening appointments - free scan!!! - Saturday availability (there is no way you could get the same convenience at Lurie Childrens) - direct email and phone to Pat - helmet within 10 days after first coming to Pat. Remember that the earlier you start the treatment, the better and shorter the whole process would take -- so this is huge!

Dr Ryan is amazing!! If your baby needs a helmet this is the place to go. They are so knowledgeable…read moreand personable it was such an easy experience for us as first time parents when it could have been so stressful. We are so appreciative, thank you!!

Five StarsAs a patient for many years at this location, I have always received excellent care!…read moreJackie Schmit, MS, CP, CFm, is my prosthetist - she knows the innovative techniques and how to best work with my extremely unique and challenging fit. The Clinic Manager, Adriana, researches and knows exactly how to maximize my insurance as well. Always a friendly office! I love coming here. PS nice touchup on the office!

The care was exceptional! This is a great place! couldn't be more happier with my orthotic!read more

I got orthotics from Stellar in October '25. They were prescribed by my podiatrist to relieve a…read morebunion on one foot and callouses on the other. When I first picked them up, no accommodation had been made for the bunion, and I took them back to be adjusted. The adjustment didn't work either. Also, for the foot with the callouses they simply built up the arch support to where it's very uncomfortable. I've worn them to the gym regularly since I picked them up and now recognize that the muscle strain in my left calf is due to the Stellar orthotics. So I'm back to using my (wonderful) Powerstep Protech (OTC) orthotics which are far superior. So, $540 down the drain for nothing! Also the wait time in the office for someone to be there for my appointment was very long, and the staff was only marginally polite and pleasant.

My son recently broke his ankle in two places. Since Illinois Bone and Joint Institute is near by…read moreand came highly recommended, we chose one of their doctors for treatment. When I called to make an appointment, I was very impressed with Debbie, who was very helpful and was able to make an appointment with Dr. Weatherford for the next day. Even though I brought a copy of the xrays which were already done at an urgent care center, Dr. Weatherford decided to send us for the MRI just to make sure that my son could step on a broken leg and that he did not need surgery. He told us that he would call us in the next couple of days to let us know of the results. Unfortunately, even after my many calls to the doctor's assistants trying to get an update, Dr. Weatherford only called us two weeks later to tell us that everything looks good and my son can use his leg. We made another appointment and his boot was removed. The office staff was friendly, helpful and efficient. However, I did not like that after insisting on an expensive MRI procedure and promising to call us shortly with the results, we had to wait for more than two weeks until finally getting a phone call letting us know that everything looked good.

The ortho appointment went really well. The appointments for the diagnostics did not. My hubby…read moreworks out of state so we purposely scheduled both appointments on the same day. We completed the first one and arrived for the second one and was told the US tech had to leave for an emergency. I understand that but what's the backup plan? The man printed the order and said to try the imaging place in the same building to see if they had an opening. I mentioned that the doctor said that IBJI was the only place but the man disagreed. I walked over to the other imaging center only to be told they couldn't do that particular test as it only could be done at IBJI! Now we have to wait at least two months for him to return to get this appointment.

Amazing customer service! I order medical supplies for my sister, and everyone is always so…read morefriendly, welcoming, and helpful. I really appreciate the reminders and follow-ups to make sure I never forget to reorder. Princess is especially wonderful to work with. She's always on top of everything, responsive, and a pleasure to text with. It's clear they genuinely care about their customers. Highly recommend!

Try and work with your customers on insurance issues. They were rude and couldn't care less to help…read moreme out even call my insurance to verify. They just texted me rudely that they weren't even going to try.

The amount of negative reviews here is bizarre…read more Dr. Young and his entire staff here are great. Always very friendly and warm to me. The reception staff can seem a bit salty, but they have an incredibly challenging job so cut them a bit of slack! If you are kind to them, they will treat you well. The wait time is never too long. Dr. Young, Leah, and the entire team always listen and treat me with dignity and compassion. I've certainly not been the easiest patient to deal with at times, but their care for me is first rate. I have honestly NEVER had an issue with anything there. Bravo.

This is my first visit to this location. I was greeted at registration by the most gracious,…read morefriendly ladies. They made me feel so welcome. The young man who took me back to the room spoke too fast and had gum in his mouth. That was my only concern. The doctor was fabulous. He was very patient and thorough. I would return to this place if I needed another second opinion.

They don't have experienced technicians. I went in to get a new Kafo. They couldn't give me an…read moreanswer if they could get another made like the one I had which was 4 and half yrs old. I called the following week, they couldn't give me an answer. So I went somewhere else and received immediate response to my request. Comprehensive in Joliet are on there game. Don't waste your time at Bionic.

I went to one of the bionic locations, the Glenview one back in March. I began with them then, but…read morethis went on for months. The item they made for me was an embarrassment. It was something that looked like it was pulled out of the garbage and glued together by a 3 year old. I still tried it, and it caused a wound on my foot immediately. After 2 days and getting a the wound, only after 20 combined minutes of wearing this thing, I called them crying and asking them to please make something new. I left a voice mail because they were closed. They assured me everything would be taken care of when I came in the next week. I showed them what happened, and instead of helping me, they then said that I should buy a whole new thing, which I ended up reluctantly agreeing to because I certainly couldn't use the item they gave me. I haven't even explained the entire story though; the thing they offered to make me when the original item fell apart and hurt my foot in only 20 minutes, was a custom orthotic, and the exact thing I told them I wanted from the very beginning. They told me that it wasn't going to help me. However, after item# 1 injured me and broke immediately, now they were saying that's exactly what I needed in the first place! They wanted me to pay for it though, and at this point insurance won't even kick in since they just paid for the other item! I already spent over $700 out of pocket for item #1. Item #2 was supposed to be around $400 out of pocket. I went ahead and had them take the impression for the custom orthotic so they could begin to make it, and then waited. Weeks went by, I called after 2 weeks, and subsequently every single week thereafter, and they kept stringing me along saying they were working on it, they were short for the delay, using a new supplier, one excuse after another. Months go by, and nothing! I finally get in touch with a district manager, Jeff Wojtanowicz. He assures me he is going to rectify everything and get me my money back. That was back in early July. I emailed him and called him on 7/20 and received an out of office auto reply. On 8/7 I still had heard nothing, so I emailed again. He did respond this time and apologized that he was so busy and was going to get back to me ASAP. Since then he has completely blown me off. I've called his cell and his office many times to no avail. I've left voice mail messages. I've spoken to people in his office and asked to get someone else's number, ideally someone over his head. I was unsuccessful, and they said they promised he would call me that very day. That was months ago. They said if he didn't get back to be that day, to call the following day, and they would then connect me to his boss. He never called or emailed, so I called the office again the next day. Nobody has ever answered since, and nobody has ever returned any phone calls. I called the office and his cell several times since, and I never get an answer from either number. I've left messages, sent emails, basically begged them to help me. I'm handicapped, and they stole from me, and treated me terribly. The doctor, Dr. Rosen, at the the Glenview location actually said to me when I came back for my last appointment when they took the impression for the vision orthotic, he said "You're foot is never going to be normal. You'll never be normal. Nothing about you is normal anymore. You can't expect it to be like it was". I told him so many times that I wasn't looking for perfection. I was the one that said from the very beginning that I just wanted a custom insole/orthotic to help level out my foot since I lost part of my heel. Instead, he wanted to upsell me on stuff that didn't help at all. In fact, it hurt me. I can't actually believe that they would even sell this thing to someone with a straight face. There was glue all over it like a child created it. It broke after 2 days, wearing it 10 minutes each day. It also rubbed a terrible wound on my foot that had still not healed to this day. I need a custom insole so that the pressure is taken off of that very spot on my heel. Otherwise, it's never going to heal. The longer this goes on, the more likely I'll get another infection which will certainly lead to an amputation. I'm considering getting an attorney at this point. The way that doctor told me that there was nothing normal about me, was super hurtful. I wanted the simplest thing they made, and yet he accused me of expecting perfection, which couldn't be further from the truth. I understand that we're all human and we make mistakes. The part that hurts the most and is the most infuriating is how Bionic Prosthetics and Orthotics have handled things. All I wanted was a refund. I can't afford to go to another place until I get it. Without it, I'm basically on the road to this costing me my foot. They should really be ashamed of themselves.

I was the panicked Mom of a 6 year old with her first black eye, on a hunt for a case of instant…read moreice packs. None of the medical supply stores in my area carry them. I called Tetra, they are not a 'store' per-say, more like a distribution center, I called and truly, the woman I dealt with couldn't have been any nicer. I can't imagine they sell one case of their products very often, but did on this day to me without hesitation and in that moment I was really grateful. I don't know much about the medical supply business but from a customer service stand point they get 5 stars from me! Incidentally, I had way more ice packs then I needed but with a six year old they come in handy all the time.