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BioMetric Impressions - Aurora

5.0 (1 review)
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Updated 2 weeks ago

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2 years ago

Got in and out quick for finger prints. Was very friendly at the front desk and led me straight to the room I needed to go to.

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1st Choice Livescan Fingerprinting

1st Choice Livescan Fingerprinting

2.8
(5 reviews)

I submitted a fingerprint card for out of state for processing. I called to make sure I filled out…read morethe correct forms required for out of state to make sure I did everything correctly. I received my receipt and form completed via email 5 days later. I still did not receive my physical forms in the mail, so I called the number provided with the TCN #. I was informed that the background check and fingerprints were mailed to me, BUT THEY SENT IT TO THE WRONG ADDRESS. I looked at the forms I filled out and I did put my correct address. This means that they carelessly sent sensitive information to an incorrect address. That is completely reckless and careless behavior as a company that handles sensitive information.

Very prompt service on paperwork for out of state needs. I…read morewill that possible some staff needs refresher on how to talk to client on Phone . One Friday I talked to a young person who explained the website and process impeccably and very clear instructions. The following Monday I talked to Grace who was very startled I paid 60 and alarmed that it definitely cost 80 , when I called to confirm all the paperwork before mailing my fingerprints. She made me very nervous that I did some wrong. I explained to Grace that she just explained the exact process that the previous employee did. I asked her to maybe next time not be so alarmist. I don't think she had bad intentions but I do think a refresher on the website , and that a client can click through options with various methods. Website was very easy to use and understand after my first initial call. But Grace made me so nervous that I clicked the wrong thing . If the owner would like more details I'd be happy to provide . Otherwise prompt service and website .

BioMetric Impressions - Aurora - fingerprinting - Updated July 2026

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