Had an appointment and walked into an empty waiting room. One staff member went on a bathroom break, another said "hold on," and the third, a man, never said a word. I waited 30 minutes, and someone who came in after me skipped ahead to the man, who never called "next." When I finally got called, by the woman who came back from the bathroom, I was told my protein was too low after being pricked. No urgency, no communication, no care. Total disorganization. read more

NOT EVEN A STAR ... Not good it is not enough to describe my experience in that place ... I scheduled my appointment for 3:30 pm; I arrived on time (about 3:20) ... Beginning with the Front Desk woman who was talking nonstop with the Security man while she knew I was waiting for her ... It was my first donation; two persons were waiting for their first donation as well ... I supposed that due to my ethnicity, I should take more test than the other first donors; I am sure that the procedure they made me take it was so different to the other new donors. It was nothing compare with the end of the history .... finally, 3 hours later I arrived at the Donation's machine where another team of rude girls despite I took a previous Veins check which was reported as good veins to donating ... SURPRIIIIIISEEEEE, they told me: " YOU CAN NOT DONATE BECAUSE YOUR VEINS ARE TOO THIN" .... OMG they are not just rude but also Unprofessional. .... I did not meet one person I can say that was kind ... Before going to this center unfortunately, I did not read the big amount of BAD reviews they have ... absolutely deserve .... read more

Place is horrible! No one works, you have nurses that walk around like they are not suppose to be doing anything. You have over 25 people waiting in the Lobby to be screened while people in the back are on the computer or standing around talking. This place has became a joke vs helping save lives. People are coming to donate but leaving because the wait time is crazy, there is not purpose in setting an appointment if we still have to wait 4 hours just to be screened not even donating. This needs to get better or they need to shut this location down. I do not recommend and if you go, I told you so. read more

I do not recommend this place. There is always a very very long wait and there is no customer service

My experience there was unprofessional first we're gonna start off with the walk-in security guard on the phone looking at social media and on a personal call had an attitude and then they tell you to sit there and wait as a new donor after waiting 20 minutes one of the staff members asked you for your documentation, which is your ID in your social. My name was perfectly fine on both documents, but because one additional middle name was on my ID she gave me a hard time and told me she had to go ahead and call it in which I authorized her to do took her about 30 minutes to do that after another person went up to her and asked her about his appointment she went ahead and helped him because he was Latin and she was too while making me wait to get identified for both documents knowing that I'm a new donor and I've already been sitting there for an hour waiting already then comes back and says everything is fine. All I said yes of course it's fine. I know it was going to be fine. Then the other staff member said you know what you are not allowed to donate today just because I said that. I have names and I have videos and pictures of the following experience. Very unprofessional they had attitudes so it wasn't very comfortable to go donate plasma there. This is something that we decide to donate. We're supposed to feel comfortable and welcomed, and you are supposed to have professional staff working not on the phone not on personal calls and the waiting was ridiculous. Then they said that they weren't going to help me because I spoke up and said something. Ian and Yolana. Where are the staff members names . I advise Don't go there. It's not a comfortable place to go. Donate your plasma. There's thousands of other places that can take you and don't make you feel this way. read more

So I've been donating with biotest now known as grifol plasma for a long time and at first it was a good donation place now it's just about money the staff there is very rude and insensitive they don't got enough workers every customer is waiting people that been there for a long time they just really disrespectful is very sad that they treat their customers the way they treat their customers and no one wants to work I'm there today which is a Saturday and only three people are working I had to leave read more

I was there from 11:15 am on Saturday and did not get screen until 3:45 pm. When I get to the screen, they tell me that I need to do a physical. Which would make no sense because I'm not getting paid like 1st donor but got treated like I was brand new. I did wasted my day, I felt like they could have told me something. I see they took out the QR reader. read more

I made my last ATTEMPT at donating here! I would not recommend coming here to donate and I've donated here over 85 times since 2020. They've had a high turnover of staff, the facility is not maintained and as clean as it once was, they lowered return donor compensation and have lost total control as to how track donors who have made appointments, as opposed to how they accept walk-ins. The staff doesn't seem to care. Maybe because they're paid the same hourly wage regardless of what occurs at their place of business. I tried talking with the new supervisor, who was rude and had no interest in listening to me. I don't recall her name, but she was in her early 50's with blonde hair. She told me they've been trying to hire new staff, but applicants aren't even showing for their scheduled interview times. Is this something she should've told me? And that speaks volumes about Grifols Plasma. After having Covid-19, I started donating to save lives, not for the $45 they now pay, which was once $100 or higher for each donation. Educate yourself about the process! https://www.businessinsider.com/plasma-donating-industry-vulnerable-health-2021-3 read more

Biomat USA - A handwritten sign stating it will be two plus hours and that you're welcome to make an appointment, which they don't honor anymore. - Blood & Plasma Donation Centers Near Me - Hollywood, Florida

The appointment system is the worst I've seen.... You can expect to be on time, and not get vitals taken for over an hour due to lack of staff, and snail-like production of the ones their. If that's not problem enough, the staff are enthusiastic about turning members away for being late to appointments that aren't conducted timely anyway, just so they can get off work quicker.... From a sales management perspective, I'd of fired the entire staff, and improved production, and customer appreciation in as short as one week. read more

I came here twice and never going back. the security guard just states at you when you ask a question. no one is ever at the reception and they made up some "new rule" about my veins not being good (I'm a frequent donor at a differ facility, I just learned about this company's frequent donor bonuses and their donor fees pay a little more than the place I usually donate) but feom the moment I arrived I didn't feel welcome at all. They rushed me just to turn me away and gave me the feeling that they didn't want me there at all. I mean not a single friendly gesture in the facility at all. I'm mortified. This kind of terrible bedside manner doesn't encourage ppl want to help save lives. I'm looking for a new center to donate as a last attempt. read more

Really sorry to see that you are closing down the Taft location but not unexpected. You are too understaffed to ever answer your phones, even when it's slow and in spite of what it says on your check-in kiosk. You have been lowering your payments by $20 per month for over a year and the most noticeable last straw is shortening the hours to closing at 6:00 instead of 7:00 which it impossible to get there after work. Someone who contributes 900 ml makes no more than someone contributing 500 ml All businesses do whenever they are about to surprise employees and customers with it being closed permanent. read more

Hola soy o era donante de allí el personal me parece excelente muy amables y atentos pero no hay suficiente y la espera es de 4 o más horas sobre todo últimamente el lunes 15 de septiembre no pude donar ya que estuve 3 horas y todavía me faltaba 8 personas por delante y me fui fui el viernes 19 de septiembre volví a ir y estaba peor di la vuelta y me fui ya que me di cuenta que los cubículos donde te chequean había solo 1 persona atendiendo hay un chico súper que lo veo que está atendiendo afuera y va ayuda también adentro cuándo hay necesidad vuelvo a insistir falta mucho personal veo a pesar de la cantidad de gente que muchos se van sin donar el centro limpio pero en el baño de damas nunca hay jabón para las manos desde que estoy allí hace casi 6 meses solo 1 vez colocaron y eso por qué iba una comisión a chequear y después lo quitaron, si aceptan una SUGERENCIA: sino tienen suficiente personal deberían reducir la cantidad de personas por hora así la espera sería menor y el personal estaría también mejor OJO: nunca he visto que se quejan y de verdad trabajan mucho se que es su trabajo y lo hacen con mucho respeto y calidad y siempre con una sonrisa son muy profesionales pero son humanas y humanos atentamente Elizabeth read more

There should really be someone at the reception desk at all times to take new donors and also answer the phone I came in at 4PM as a new donor reedy to donate and be apart of this. I waited for an hour and saw not one face at the front except the security guard only to overhear the nurses in the back talk about how they're not going to take new donors even tho I'd been sitting here for the past hour without someone even greeting me. It's honestly unprofessional these nurses are good at just walking around and making themselves LOOK busy but they walk around talking and getting nothing done read more

Great place to donate in the Miami / Fort Lauderdale area. New team trying to improve their business. read more

Biomat USA - Great place to donate plasma and earn compensation. - Blood & Plasma Donation Centers Near Me - Hollywood, Florida

I'm not sure the purpose of requiring donors to make an appointment when they have such incredibly long wait times. The thing that really doesn't make sense is if a donor is late by 15 min or more, they make you reschedule. This place is slower than the DMV despite how few donors they have. Hemarus is the only other donation center that takes this long. The other two centers are ran much more efficiently. When I first came to donate, I told them I was taking a medication that was not on their list. They made a huge deal of it and required me to get a doctor's note which was not easy considering most doctors don't want to sign anything these days and the fact that when I "see" my doctor, it's over the phone. It didn't matter that I donate at other centers. They have their own policies and quite frankly Grifol's policies don't even make sense. The phlebotomists and staff are very nice. However, the week of Christmas 2022, they lowered the pay almost to half as much. How grinchy and this demonstrates how little they care for their donors. I won't be back anytime soon. I also think they should pay their staff more competitive wages so they won't have such a high turn around. These individuals work really hard and the pay out is close to Mc Donald's. read more

I tried to go in as a new donor. I showed them my id and social and the lady said she would be right back and 20 mins later I'm still sitting in the front and haven't been attended. I'll just head over to Csl instead. read more

I really like the staff at the front desk and also the ones who check your vitals, but all the phlebotomist that work there except for the Cuban older lady with the red hair SUCK!! My girlfriend who has deep rolling vain got stuck by someone with no experience and bruised the hell out of my girlfriend. My girlfriend had to call into work for two days due to the pain that she is still going thru and ended up getting fired from her job. What a horrible experience all around read more

See all

Male cuban nurse thinks he's House diagnosing imaginary symptoms to the doctor so I couldn't donate - first he tried to tell the nurse my veins were no good until she proved him wrong and then he told the on site doctor some nonsense so I would have to provide a doctors note after waiting an hour and a half-he wasn't even the one processing me he just inserted himself!!! Bottom line they should have said something from jump and used a stethoscope-ohhhh that's right they don't need it that to properly assess COPD!!!! Amazing Where do these people get grit licenses same place trump got diploma???? read more

Worst place to get your plasma taken. Even making an appointment you'll be here hours because no one knows what they're doing. Staff at reception and staff In charge of calling names are always talking nonsense to each other (like their favorite flavor of cough drops) and forgetting to call names of those who have appointments. Crap staff: Manager named Luis was busy talking to an employee about his favorite show and was annoyed when we asked how much longer because we had already been waiting AN HOUR with an appointment and we were on time. Hispanic Lady that takes blood out with RED HAIR: can't find the vein half the time meaning she pricks you multiple times, leaves you super bruised, and puts tape on you.. SCOTCH TAPE. Not even a bandaid. These people are ratchet as f*ck. Manager with poofy hair (lady) : nasty attitude and again got annoyed when we asked valid questions because we were interrupting her conversation. Saw her behind desk eating, sucking sauce off of her fingers, then touching papers and equipment. Nasty nasty lady. Go to Octapharma. read more

Final update; we finally spoke to a manager Spanish male, we couldn't understand how if my husband was screened first ? I was called before and there were 4 people in front of him. He explained he may have answered questions wrong we had to correct but if that is the case they would have called him to a room (I've accident done that before) and he said no not always sometimes we just change your answer for you. I was dumbfounded ! How can they change the answers you entered WITHOUT your consent. This place is a disaster. I will get my last donation this week and never come again. Even the security card left the post, put the rug to keep the door open and was no where to be found tonight. Someone finally got back with me and I was able to get an appointment but holy cow they treat people bad here. I've never been to a donation place with such horrible i don't care attitude or I don't know anything. They put people in front of you that came in an hour later. When you ask a question they say I don't know, and when you ask well who knows they walk away. I experienced this with two employees on the donation floor.It's like everyone hates working here and just doesn't care. They really should do secret visits from corporate here, I'm sure jobs would be lost because they clearly don't care about their customers. Once my fourth donation is up I will definitely not come back or recommend this to anyone. I had stopped coming for this same reason a while ago and had switched to Octapharma and what a difference. You are in and out in an hour, as opposed how 3-4 hours (when you have an appt) and the staff just doesn't care. Hermie just basically ignored me and walked away as I was asking her a question. Management is too busy talking about personal stuff to help you This place never answers there phones. I don't even know if they are still operating. All other plasma donation places in South Florida not only answer their phone but are faster. Does management care that people don't do their job here? read more

The return donor fee have gone down to 75 the first two times. This place has become greedier and greedier over the years. When they sell the plasma and make thousands off of each person. Its no wonder why this center is so dead practically empty whenever i go. Thats if i can motivate myself to go at all after the second time. Im not very motivated anymore with this place sorry. read more

I donated Thursday morning its now Friday 3a.m. didn't receive any payments for that donation day. But good thing I didn't need it rightway cuz, that would have fckd.me up in some kind of way with Uber or just buying Xtra groceries. 9/14/2023 donation day. Very angry read more

Terrible customer service. I've been waiting in the lobby for the past 30 for someone to come help. Only 1 person in the front. They keep saying set an appointment but the website is faulty and they never answer the phone. read more

Too bad I can't give 0 stars this place is an complete rip off and joke now you come back as a new donor and they promise you an certain amount for new donors and then after you donate they change on you and pay you less than advertised complete waste of time don't go if you want to be ripped off I'd stay very far away from this place! read more

They are rude never answer the phone .. I tried calling even though I knew they weren't and surprisingly someone did . Said please hold and then after a second ended the call. I called seven more times and nothing . read more

They took me no problem ,also had the machine ready for me when sat down .Great team hear at bio plasma

November 12th 2022 went to biomat plasma had appointment at 9:15 waited in the lobby hour and a half just to go in the back young lady call me, I went in lay on table ask why you taking so long to call someone back here all the bed was Empty she got Mad at me start shouting at me, said I'm telling her how to do her JOB being Disrespectful and loud read more

This place is terrible. Very understaffed and rude. Lose track of the order of their appointments AND walkins. You won't leave until 3 hours past your scheduled time. Done it multiple times this month and I'm going to another now. read more

Be aware that your information can be stolen and be barred from donating plasma at this facility. I haven't donated plasma at Biotest for over two weeks, and yet I am being barred from this facility because they deemed me unfit. Look elsewhere for good service and fair service. Unfortunately this place is run by lack of open minded individuals that are sold on the ideology of what a false reading is telling them. Update (10/24/2019) I haven't heard back from anyone associated to Biotest. This is the same exact level of care these folks have towards all donors. If you are looking for a better welcoming alternative, then CSL Plasma should be your primary choice. read more

I had an appointment on Sunday 6/23 at 9:30am. As mentioned in the email, I arrived 15 minutes prior. When I arrived, the entire waiting room was full. I walked up to the reception desk to sign in but no one was there. I waited there until my actual appointment time, 9:30am, and was still not greeted by anyone. After waiting to speak to someone for 15 minutes, and seeing how miserable everyone who was waiting looked, I decided to leave. I drove 45 minutes there and back. I am very unhappy with this center - total waste of time and gas. read more

So I had an appointment today for 2pm, first time donor. I had my license and my 1040 which has my social on it and they kept telling me that I couldn't donate plasma. THEN I called the center, and the lady on the phone said that my 1040 would be perfectly fine, also told me to wake up to the door just to be turned down again because the Haitian lady at the desk said something and now the lady I was on the phone with saying that I'm unable to enter their facility, AFTER we were just on the phone!!!! read more

It always takes forever when you come here. Today was no exception. The kiosk and vitals were fine. Then, I was seated to donate. I've been sitting here for a good 45 minutes waiting for someone with enough experience to stick me, as my veins can be tricky at times. What irritates me is that when I go to CSL Plasma, there's NEVER a problem. This is the main reason I stopped coming here. Not enough experience and no sense of urgency, ever. Looks like I will be going back to CSL as soon as the promo ends. I do not recommend. read more

the reality is this spanish owned entity is blood sucking your body parts and paying pennies on the dollar. STOP giving your blood for "free". when red cross and other blood collection companies advertise they need more blood, this is a red flag indication of the satanic rituals that are very prevelant esp in Hlwd, your gov, HAARP /CERN scientists trying to open the portals to allow demons "in". Many technicians are learning, however, inexperienced across the board leaving me with 1/2 needle in my arm, no confidence to push it in...left me with bruising i never noticed next few days, in turn loosing $50, then $100 during JUL 2022. Upon returning, I was mislead by their very G.M. who directed me to the online questionnaire.- why waste my time when she knew I was unable to donate being my arm still had slight, faded "pink" hue... I bike there 2x/wk. Upon returning, she LIED and wrote up notes in my account to which I have an Insider to confirm... lied and stated I was creating a "disturbance". check the notes. Center was recently renovated, always clean. they won't let you exit out of the front even close to closing- too stuffy on "rules" even though i am near a door. Only concern is more technicians had NO years of experience as someone just died there. My technician even forgot to put back 20ml of blood into the return tube...bc line was cramped, then clotted at the needle...I was so very lethargic from SAT- SUN....The black Manager who has no training, even banned me from ever returning. These employees are unprofessional, make mistakes and many themselves....and yet, they have their positions and still employed. located in a poorish area. only those who are of low income mostly donate-= desperation to which this corporation takes advantage of - don't Consent to a few bucks. boycot until this spanish corporation can afford to pay you MORE. read more

I'm entirely convinced that most people just come here to piss all over the men's bathroom stall seat. Every time I come in the whole toilet is soaked. That should tell you everything you need to know about the people that go here. read more

The worst when it comes to wait times. 3 1/2 hrs before I walked out and that was just to do a protein sample. And don't get me started about the phones. No one answers when you call. Called 82 times in 4 days and no one answers. And there pay schedule makes no sense and they change it every month. So to recap. 1)No respect for donors time. 2) no telephone customer service. And 3) pay schedule never makes sense. read more

Still not honoring appointments it's 11:00 been here since 9:00 still haven't even did the check up process. They are just letting anyone in at this point. The room is packed so many people. It's not fair I waited until today Friday to come because all the appointment were booked the other days . Just to come and people are walking in freely with NO appointment! So frustrating read more

Well it's time to locate another place to donate. This place not only does not honor an appointment time, but you have to wait 2 hours until the doors open. My appointment was for 7:15am and was just informed that I need to wait until 9:00am. Their Corporate Company need to straighten this out. HAPPY WORKERS mean More Productivity. Pay these workers what they are Worth! read more

This place has gotten really bad. I used to be able to get in-and-out within an hour and a 1/2 and now it takes 3 to 4 plus hours each time. I've left there as late as just after 9pm. I have a 45 minute drive to get home and I wake up at 4:30 a.m. to get up for work. I'm a long time donator I even won awards for 100 plus donations for the year. They have great promotions for new donors however they never have promotions for longtime donators. The worst part is seeing someone that has come in after me go in donate and leave before I actually go in and be seated. I've been told it's because they are on the anti d program. But I still feel that it's unfair! The amount of negative reviews should tell you what to expect! And if you're the owner that's going to respond and tell me to call a number (1-855-697-5276) don't bother I did and I have never gotten a call back about my concerns!! read more

horrible place, do not come here. tonight I waited 2.5 hours just to get to a bed. the machines they use take forever, and the constantly need to be reset. CSL is far better, it usually takes me 1.5 hours max from the time I walk in until complete. read more

Apparently not all businesses operate by logic. I was on the assumption that donating plasma is to help people in need of it. So, what's the blatant disrespect for? We are not talked to like adults. I have never seen such a lazy bunch. Have you every seen an employee literally drag their feet. Absolutely appalling. Apparently I have arrived too early for my appointment. There is no one in front of me. No one in line but yet I have to wait. The employees are socializing walking around doing nothing. How many bathroom breaks does someone need with in 20 minutes. The phone is ringing but not being answered. It's a known issue the employee tells me as she smiles. They have removed the chairs so we have to stand before checking our health. 40 minutes we stand on average. I often find it interesting when an individual knows you need the money so you will accept the psychological abuse given. Why do I have to see someone cry? Everyone hates this place but we need it. We all talk about the horrible atrocities as we wait. It helps to talk about it. They have removed more than 50% of the staff. Now it takes extra long. I only see 7 donors. I've been her 90 minutes so far. The music in here is so loud that you can't hear your name called. Then they cancel your appointment. Did I mention that they have an intercom system but not being used? I have an unusual name. They always laugh when it's called. If I have an appointment, why do new enrollees go ahead of me? One day there were 6 new enrollees. I was next in line but had to wait an additional 55 minutes while they were attended to first. Everything seems to work against you. We are helping save lives with our plasma. We go through the pain. I just wish we would not be treated like lambs to slaughter. read more