EDIT: after management saw my factual review, the manager, Barbara, decided to retaliate against…read moreme for posting about my negative experience by banning me from donating- instead of apologizing for the unprofessionalism and rudeness of the employee who was was completely out of line. It's worth noting that almost immediately after I posted my review on Google, another one appeared, portraying this guy as some kind of rock star- total fluff without any supporting details . I have been donating plasma at OctaPharma in North Lauderdale for a long time, on and off. Some staff members are friendlier than others, but that's to be expected. However, nobody has ever been as rude, disrespectful, and immature as the person I encountered yesterday. This visit was was made extremely unpleasant by a new phlebotomist, Michael. From the moment he approached me, he had an attitude. When I politely requested a different phlebotomist who knows how to handle my difficult veins, he took it personally. He accused me of interfering with his ability to do his job and when I calmly responded that there was no need to be hostile, he continued being rude, saying that as long as I kept talking, he would keep talking, and finished with telling me to "stop running my mouth." At that point, I mumbled something to myself in Russian, a language he most certainly does not speak. He took offense, immediately stopped working on another donor, turned around and went to the office window to complain to the floor supervisor. Then he continued for quite a while to complain about me in to another phlebotomist who engaged with him. I did not hear what she said, but she certainly did not tell him to stop or that it was inappropriate. He also watched me intently every time I spoke with staff after that, as if it were any of his business. The supervising phlebotomist promised to address the situation. This kind of behavior from a phlebotomist who is entrusted with putting needles into people's arms brings the place down and makes it look as trashy as his behavior. I expect a professional in a medical facility to leave personal anger issues, poor attitude, and lack of self-control at the door--and certainly not direct them at donors.

Worst place ever Barbara the manager can't run her staff at all that's why people leave within a…read moreweek. This place is horrible staff members treat donators with zero respect this place overall smells bathrooms aren't clean. U will be there 6 hours if u want to donate no matter the time.

The staff is pleasant and well trained. After the prescreening I was directed to the donation room…read more The process takes about 30 minutes! It does feel good to help others!

The only individual at this center that is customer service oriented and is a true technician to…read moreher craft is Shaun. The other individuals are more devoted to themselves than the patients, and i won't have any of them touch me. So if you are electing to utilize this donor center, it is my recommendation that you utilize Shaun as your technician.

Once again I am grateful to be able to donate blood here. It's always needed. I arrange an…read moreappointment every 10 weeks to donate. The staff is a cohesive group- well qualified and very supportive of each other and their donors. I am greeted and welcomed to fill out a questionnaire to see if I qualify to give. They take my blood pressure, temperature and iron level. If all is good, I lay back on their couch and they very gently take my blood. It doesn't take long - at the most 15 minutes. They then give me a gift - this time it was a full gorgeous umbrella. Other times I've gotten long sleeve and short sleeve sweatshirts and T-shirts, cups, etc. I also qualify for a gift card from Amazon, which is what I choose each time I go. Each time you give, they give you a larger denomination. I get it within a few days and it goes right into my account. It's seamless but more importantly the blood is going to someone who desperately needs it. After a few days, I also get my numbers such as my cholesterol count in an email. They also tell me at a later time where my blood went to. They don't tell me the specific person, but to which facility. There is no better feeling than being able to give blood to someone who needs it.

OUTSTANDING HOSPITALITY AND CUSTOMER SERVICE. I had the pleasure of coming in to donate platelets…read moreand had Emma as the phlebotomist leading the donation. I could tell that her she lived up to her near two decades of experience she was phenomenal. I cannot recommend this branch of one blood enough. When you donate platelets, they even have a TV with Netflix and other streaming services you can watch movies or television on they make you feel very at home and are very professional. Although I could not donate platelets due to an issue with returning the blood back to my arm they were very apologetic and cordial with the process.

From the moment I walked in the staff was very assertive and accommodating. Went twice and both…read moretimes my experience was very quick and smooth. Everyone for the most part was very friendly. I do wish they had music or the TV's playing. Other than that five stars.

Staff started arriving at 9:20AM, doors were opened at 10AM, since it's Saturday, and within…read moreminutes, three donors were called to donate. Kudos to today's team. It's a nice, new facility that is well maintained. If you want to save lives, while receiving a small amount of financial compensation, spend about 90 minutes here. You'll be glad you did.

This was my first time coming to this location to donate blood. The two ladies that work in this…read moreplace made the experience as enjoyable as possible. This provides a great service to the community and hopefully none of us will ever be in need of blood. Should you consider donating? I would encourage you to make an appointment prior to your arrival.

Everyone that I have met at one blood is pleasant . Before you can donate you are given a…read morequestionnaire and vitals are taken afterwards you go to a recliner type bed and your blood is drawn . The entire process takes about 20 to 30 minutes . Afterward you are given a T-shirt and I was given a gift card of my choice . They offered water and snacks but I'm staying away from junk food . Supper nice people and it's a pleasure to donate . I remembered when my husband needed a blood transfusion and someone donated or sold their blood. I also heard it's healthy to donate I'm not sure how true this is.

Great deal. 30 minutes of time. You give them a pint of blood, they give you two movie tickets, a…read moredrink and a snack. And maybe that pint may help save someone's life.

The Gift Of Life Marrow registry is an amazing organization. They work tirelessly to save lives…read moreevery day, including mine, by registering donors, collecting stem cells from registered donors who match patients in need of a life-saving transplant, do groundbreaking research to help save the lives of patients and more! They are innovative and pioneered the cheek swab to make it easier for donors to sign up for the registry. And they have an amazing staff with a passion and goal for registering donors from all ethnic groups to ensure everyone has an equal chance of finding a life saving donor.

Gift of Life Marrow Registry does life saving work, sponsoring a database of potential stem cell…read moredonors through simple cheek swab tests. They also serve as a stem cell collection center for people identified as matching someone in need of a life saving transplant. Their facility is world class and the staff is caring and highly skilled at their jobs. My wife's life was saved thanks to a donor stem cell transplant made possible by this amazing organization and, for that, I am forever grateful.

I recently started donating plasma, and every time I go here it's always a good experience. Staff…read moreare friendly, they check in on you to make sure you're doing alright, and are very quick too. Only time you may have a slow day is when it's busy in there, since only so many people can be taken at a time. But if you go in on a slow time / day, the procedure is quick and you're out in about 45-50 min once you begin the procedure. Really have enjoyed my experience so far here, glad to be a consistent donor here.

They have great employees that work really hard to get the returning donors and new out. It is very…read moreclean and the environment is pleasant. I definitely will refer my friends and family.

I needed to sustain myself while i cared for my Grandmother. CSL helped me when options were slim…read more I also helped others in return. Staff in Margate are friendly and professional. They expedite things as best as they can. Cherline is wonderful and the best phlebotomist there is! I do have a problem with them being open on Thanksgiving. I'm one single voice here and I realize that. Plasma has got to take time to get processed. So anything that they receive on sure would not be shipped out to someone in need that same day. Them being open on Thanksgiving is purely greed. Other than that I have no issues with CSL Plasma.

I brought my service dog with me and a lady came in and ask me what I was doing there and if I knew…read morethat I wasn't allowed to have a dog there, I then proceeded to tell her this service dog, and so she had left and security came in, and the security guard was extremely disrespectful. The staff yelled at me and the bald Haitian man security started to get in my nineteen year old girlfriends face and started cursing and being extremely disrespectful iM very disappointed in their customer service skills. I was trying to donate plasma and this isn't the first time it's happend