Update: I am reposting this review because, for some reason, my previous review was removed…read more Everything written below reflects my personal experience during and after my visit.
Unfortunately, my experience was disappointing from beginning to end.
1. Very limited color availability
The salon was out of every shellac color I initially selected. I had to repeatedly go through the sample books to find a color that was actually available, which took unnecessary time and was frustrating.
2. Customer service
I did not feel welcomed during my visit. The staff mostly spoke to each other in a language I could not understand instead of communicating with me, which made me feel excluded and uncomfortable. Whenever I raised a concern, I felt that the responsibility was placed back on me rather than my concerns being addressed.
3. Product quality
Please refer to the attached photos.
My shellac started peeling in less than one week.
The actual shellac color looked noticeably different from the catalog sample.
The polish was so sheer that the tips of my nails remained visible. When I pointed this out, I was told that I should choose a more opaque color next time instead of being offered a solution.
Considering that shellac is expected to last much longer, this was very disappointing.
4. Pedicure
For me, a pedicure should be a relaxing experience. Unfortunately, I felt that everything was done as quickly as possible, and I left feeling rushed rather than relaxed. I understand this may be subjective, but it was genuinely how I experienced the service.
5. Manicure
I am still unsure why, after receiving a professional manicure, I ended up with painful cuticles, peeling skin, and small scars around several nails. This is not something I have experienced after manicures at other salons.
I have had my nails done at other places before, so I was not expecting perfection--only the standard of care that most professional salons provide.
Update after the appointment
After the pedicure, one of my toes had been cut painfully during the service. Subsequently, I developed paronychia (a nail fold infection) in that toe and required medical treatment. I cannot say with certainty what caused the infection, but this occurred after the injury I sustained during the pedicure, which made the experience even more concerning.
Overall, based on my personal experience, I cannot recommend this salon.
