I have a small kitchen set with four chairs. Over the years, the joints and supports loosened and the chairs needed to be re-glued. Also, two wooden corner supports fell off, so I brought them with me to be re-attached. Two of the chairs were also missing wooden plugs that cover the two screw holes in the back of the chairs. I could have done the job, but just didn't have the time. I found that Bill's also repairs chairs, and is a local business, so I let a professional do the job.
We dropped off the four small chairs, and was told they would be ready in 6 days, which was a Friday. Called on Friday and was told they needed more time. I received a call the following Tuesday saying they were ready to be picked up. We headed back over to hopefully pick up sturdy and safe chairs, without feeling rickety. Boy we we're surprised!! Joints were still loose, some were still separated, the loose corner braces were never re-attached, the new wood plugs were never installed as requested, and one chair wobbles now. Screws were crudely driven in to the base of the seat supports. Only one chair was barely acceptable.
The lady apologized, and took all four back to have them looked over again. Apparently, two teenagers repaired the chairs, and not an experienced furniture repair person. What a frustrating experience!
We received a call the following day stating that they completed the work and went over all over the chairs. We got the chairs home to find one wobbles now, which means that the chair was not clamped evenly, and is now out of square. Another chair's rear supports have a large gap that wasn't there before. See attached photos.
Keep in mind it cost $67 to "repair" EACH of these chairs by a so-called furniture repair specialist. I paid a total of $276 for a lousy job. Totally disappointed! I figured I give them a second chance to make things right, but they blew it. Now I'm stuck with shoddy work because I don't want to deal with more frustration, and be without the chairs again.
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