Ran in very quickly to grab shampoo for my brother-in-law who is coming into town to say goodbye to…read morehis grandma. Cashier insisted on pushing his pro-Trump views while I checked out. Told me not to looks at the newspaper if I didn't want to "throw up" because the Democrats are pushing another liberal agenda. I tried not to respond as he kept going on about how Democrats are "criminalizing people who don't agree with them." Very annoying. I was not in the mood to converse, being very sad about our grandma being moved to hospice. And I certainly was not in the mood to correct him or argue with him. He had a captive audience since I had so sit there and wait to be rung up. And he took advantage to push his whiny conservative rhetoric on me. Will choose CVS next time. It's right across the street.

The pharmacist was very rude on the phone for me asking a question about a prescription for my…read moredaughter. Very unpleasant experience.

Terrible customer service the manger just gives a run around after the sell you a non working gift…read morecard they give you phone numbers that don't even work I would not shop here if I were you I only go there because I can walk there never will I go again and the manger Karen is the most useless customer service service person I have ever dealt with I do not know she got her job title

Brianna and Justin made my experience extremely memorable, I know weird to say that about a…read moreWalgreens but, I had a weird request to print something out and they went out of their way to fulfill my request. The way they treated me made me feel welcomed and cared about, thank you again!!

I wanted to write a review for those Walgreens because it's the best I have ever been too. Customer…read moreservice is friendly and helpful. I use them quite a bit to get photos printed. Last night the printer for posters wasn't working and they actually called to let us know. We have had our flu shots and COVID shots here and have never had to wait more than 15 minutes. We did make an appointment for our COVID shots but just walked in for the flu shots. We had to change our address and they were very helpful. Every time I walk out of this location I am satisfied with service.

I'm new to this area and I'm in the search of a medicine that will treat my cats asthma. I drove…read morearound to three local Walgreens yesterday from 12-2pm to find the medicine and this Walgreens seemed to be my final stop! They told me that they had the medicine and to come back at 4:30 for it. When I come back at 5, they tell me that they do not have the medicine. By the time I've picked up my prescription and taken it back to my local Walgreens, I've missed the prescription order cutoff time for the day. I am now forced to watch my wheezing cat suffer with absolutely no remedy when I could've gotten the prescription a day sooner from another location if they were truthful with their stock. Terribly inconvenient and awful service.

zero! lexi, who claims to be a pharmacist is incompetent. Her people skills are disgraceful…read more Clearly, whom ever hired her and the staff at the Andover Walgreens pharmacy, do not understand the regulatory obligations they are breaching when allowing these people to manage medications. Do not rely on these people to service your medication needs. I wouldn't let lexi refill my water bottle. If the management at this pharmacy had any knowledge of her horrifying service, I'd assume they would fire her immediately. however, when I asked for her managers information she refused to provide it. I feel horrible for other people who've experienced her pathetic service. hopefully the leadership of the company notices and makes a right choice and hires actual medical professionals. in short find a different pharmacy than the Andover MN Walgreens!

3 days without a pharmacist or the ability to get a prescription filled. No answers. No one in the…read morestore knows what is going on. Do better.

If I could give this Walgreens Pharmacy on Coon Rapids Blvd and Crooked Lake zero or negative stars…read morethat would definitely be a better rating. For about a year and a half I have really noticed the customer service of this location is complete garbage. They barely ever have the drive-thru open, saying they are having technical issues, and when I call, I get hung up on constantly. One of the pharmacists, that goes by Neby (Nebyeleul) Reta, was so rude that with a screw up that THEY made and my insurance was trying to resolve he was very pushy and wasn't listening to her on the phone and talking over her and eventually hung up on us both when she was explaining what he did wrong as to what made it such a hassle for me to get my meds. I was completely shocked! Apparently, anyone can be a pharmacist these days! ... I now I have a situation where one of them "helped" add my godson to my account and completely failed, so now I can't ever see any status on his meds...AND FORGET CALLING TO CHECK ANYTHING LIKE MENTIONED ABOVE. I have been going to this pharmacy for over 10 years as it's in my location, but I most likely have to switch elsewhere. Perhaps better management would help take care of this issue because it definitely is an ISSUE!

The pharmacy associate couldn't have been less helpful. Seriously rude and dismissive. Handed me a…read morecard and said have the doctor fax it. There was no fax number on the card. Won't ever waste my time at Walgreens again.

I have used this pharmacy for 30 plus years, and it has become the worst at getting my…read moreprescriptions ready on time. I used to be able to go to the Doctors office have them ready within an hour after dr. office visit, now it is sometimes days.

I have given this place so many chances with my prescriptions. One bad experience after another, I…read morefinally decided enough was enough and transferred to a different pharmacy. The service is consistently slow and they are impossible to get a hold of. If you want to call and speak to someone about a medication question or anything that's not an auto-refill, plan on spending 30+ minutes on hold. This is true even if you're a provider. A medication was prescribed for my cat that needed to be filled at a human pharmacy. My vet called me and said they tried twice and spent over an hour total on hold and no one ever picked up their call to request the prescription. I ended up getting it filled elsewhere. It's one thing if this was a one-off bad experience, but this place has been chronically understaffed for well over a year. I went today with the intent of going through the drive-thru, but both lanes were blocked off. I asked a store employee who said it was because the drive-thru was "broken" (??). So I waited in line for several minutes only to get up to the counter and be told my prescription was put back and it would take 1-2 hours to be ready. Not wanting to spend my Saturday hanging out at Walgreens, I asked if they had the same hours tomorrow, and they said "probably" and straight up told me that sometimes they don't have a pharmacist and will have to close, but they don't know when that would happen. Isn't it kind of important for people to know if they'll be able to pick up their medication, especially if it's the kind that carries side effects if doses are missed? I asked how I could transfer my medications to another pharmacy, and they said I should have that pharmacy call and request a profile transfer. Remembering the issue with my vet a while ago, I asked if they would be likely to answer. The person said "if we're not busy." I mean, at least they're honest, but admitting to not answering calls and not even being able to guarantee your open hours is not a good look. If your medication is completely optional and you like the surprise of the pharmacy being open or closed when you go, then this place probably won't bother you. But for most people who have medications they need to keep up with and timing is important, this is NOT it. I wasn't even out of the store when I was on the phone with my grocery store pharmacy asking for the profile transfer (they answered after one ring!). Between the inconsistent hours, long waits, and inability to reach anyone by phone, it's like this place is actively trying to drive away customers. I did try to give them the benefit of the doubt, but after over a year of terrible service, there is clearly no intent to make changes.

The worst Walgreens in the chain of stores. They are always understaffed and the waits for…read morescheduled shots and tests is ridiculous.

My little girl was diagnosed with pneumonia and we had antibiotics sent over to this location. I…read morewaited for a little bit and then called up there to make sure that everything was ready before putting my sick little girl in the car to pick it up. I spent over an hour on the phone on hold only to learn that the location is closed. Why would you not have a message like that on your voicemail system.this little girl has pneumonia! And we burn up an entire hour only to learn that your store is closed. I'm calling for a citywide ban on this store. Let's get it closed and shut down for good!

Terrible Manager on duty tonight. Rude, argues right from the beginning put me on hold never came…read moreback then hung up. Trying to find photo order but she had no idea what she was doing or how to find order !! Terrible customer relations Walgreens Rogers should be ashamed to have a manager like her. No Manager skills! Still have no idea where my photos are. I will get to the bottom of this and let Walgreens Corporate know.

Didn't catch her name, but stopped into my local Walgreens and the gal working was super helpful…read moreand friendly. Lots of great deals going too!

This has been our family Walgreens store for close to 20 years. We appreciate how much time you…read moretake to assist our family in times of need. This store has some of the hardest working pharmacists, pharmacy technicians, and staff. Over time, the last couple of years maybe we have watch this store and staff take on closing Walgreens patients. The lines have tripled and the faces change monthly. This is the only 24 hour pharmacy, you are working them so hard, to the point of people leaving. Staff shortages to the point of having to close due to lack of coverage or a pharmacist needed time off. You care for the medication needs, the literal health of your customers, but not your own staff. No one complains to customers or patients, but when you come from the medical field you recognize the burnout. You see the turnover in staffing. Please help this store and hire more staff. If these wonderful people have touched your life, please post. Corporate needs to hear from us. Support the staff, understand the amount of work they take on with every closure. This is a five star pharmacy, if it is falling off the five star is not the employees. Be nice to the staff. No I am not an employee, my Aunt worked her whole career with Walgreens, but passed a long time ago. So this is just a patient standing up. We need this store, we want you to stop closing stores, and take better care of your staff. Thank you.

Absolute worst pharmacy you can go to. The needle nose guy that works nights is extremely…read morecondescending. Do not go here unless you're life depends on it

The pharmacy at this location is the worst! No customer service or communciation. Perscriptions are…read moreNEVER filled on time. Picked up an RX and noticed a few days later it was only partially filled, I clearly had enough time and refills for the full RX, when I called to inquire NO ONE had a clue was this was done. It clearly should have been explained when I picked it up. Do the city a favor and close this pharmacy!

The customer service store was spotless, and the staff were incredibly friendly and helpful, even…read morewhen I was totally clueless about what I was asking for!