Let me start by saying I highly doubt Ed will ever see this review, and I don't think he spends his…read moredays worrying about what people on Yelp are saying, but I just wanted to share a story about my interaction with him. I drive a fairly new car, only 4 years old, and low mileage. My son and I were driving to Cooperstown, NY to see our favorite baseball player inducted into the Hall of Fame. We got about 15 miles from Cooperstown when the back, passenger side wheel area started making a horrific noise- and I mean horrific. Steel on steel, such a loud pitch that every dog within 50 miles probably heard it. I'm fairly handy, so I look in the trunk of my BMW for a jack and there isn't one. Great. I crawl under the car and feel around and everything feels right and tight, the disc doesn't have grooves and the pads are tight and they have plenty of pad left. I inch the car forward- same noise. I knew I had to call for some help. I called AAA, the first time since I became a member that I have to use the service and I'm thinking "This is now worth it!". Then I get put on hold for 40 minutes and finally told to go to the website for help. I go to the website and after 20 minutes of going in circles (the questions the site asks did not pertain to my needs, so I was stuck in a loop), I call back and wait. I finally get someone and they tell me it will be at least a 4 hour wait. Now, I'm sitting in the middle of nowhere, 15 miles from my hotel and literally nothing within 5 miles. I call around to local shops and two of them tell me they are too busy and don't want to mess with it. One of them gives me the name of Ed's Repair Shop, so I call and I get Ed's lovely wife. She says "I bet AAA told you it would be 3 hours"- and she was almost right. I told her my story, stuck on the road, no place to go, 500 miles from home, etc. She says let me see if Ed can take you, and warns me that parts will be hard to come by, which I understand. Ed agrees to take a look at the car and they are sending a truck. About 30 minutes later, a tow truck shows up, much to my great relief, and I ask the driver's name and he says "I'm Ed"- cool, I think- I have the man himself here to help. We let Ed listen to the noise himself and he agrees, something has to be really wrong, so we get the car on the truck and he asks if we need a ride. Sure enough, this incredibly nice man took us all the way to our hotel AND helped my son carry our bags in while I was checking in. I wanted to strangle my kid for letting Ed, at least in his sixties, carry our bags, but my son said he insisted. Ed drives off and says he will be in touch- this is around noon on Sep. 7th. My son and I finally found a ride to downtown Cooperstown (five miles from our hotel) and hang around there for the day. At 4 pm, Ed's wife calls and says something had been stuck in the wheel and when he took it off the truck it fell out and the car is fine. I'm so relieved I could kiss her! The last thing I wanted to do was have to wait for parts or have the car towed far away, etc. She tells us that Ed will come and get us (!!!!- this does NOT happen in Ashburn, VA I can promise you that) and sure enough, 30 minutes later, Ed rolls up in my car (test drive) and takes me back to his shop to settle up. Let's just say he didn't charge me much and I hope to be reimbursed by AAA for the towing portion of the bill, but I have to say this is one of the best experiences I have had with people in a long time. Sometimes we start to lose faith in people- but people like Ed and his wife absolutely restore your faith. You won't meet a nicer, more honest, and delightful couple than these two. They just want to help people. I told Ed he was my new hero and I meant it- the man lives life the way he wants, and it's clear he likes helping people. People like Ed and his wife are the kind of people I strive to be, and I have some work to do in that area, but I also want to live in an America full of people like them. My deepest and sincerest thanks go out to you two, and I'm so glad we got to meet. I'll remember you forever.

Jan 2026 -***** Excellent honest service, Mgr, Kevin very accommodating and helpful. Great owners…read more&!mechanic's Car is done tight, every time, on time, and at the agreed price. No surprises. Been satisfied with service here since around 2018 Will come back Carl L

Great service. Mgr Kevin very accomadating. They fix it right the first time, on time, and for the…read moreamount agreed to. What more can one want?.

The warning light came on on our rental car while driving to Fly Creek Cider Mill and thanks to an…read moreemployee there he directed us to Staffin's to get it checked out. Even though they were working on other cars a younger guy referred us to another gentleman who promptly took a look. It was the sudden dip in temps that set the warning off. A simple air check revealed a little bit more air was needed. No charge, service with a smile with a little dash of humor and we were on our way. If I lived in this town they'd definitely be my go to!

Reliable, excellent service with a small town sense of neighbors! Capable of all repairs and not…read moreto proud to suggest somewhere else that might be better for that specific situation, rarely necessary!

Outstanding service both in terms of sale and repair. I like Ford products right now and this place…read morestill remembers taking care of the customer. Ask for Chad Welch in sales. Good person.

Good honest work. Paul will also try to get your car in working order, while keeping the prices as…read morereasonable as possible. He'll even special order parts that may take a little longer in order to keep the costs down. Affordable, knowledgeable, and friendly repair shop. You'll need a ride to drop your car off, but it's worth the brief drive to get there from the surrounding areas.

Paul runs an honest operation. He does a great job, has fair prices, and tries to get you in and…read moreout quickly. That's probably why he's so busy. People know good quality when they see it.

I was traveling through the area (about 3 hours from home) when my alternator failed on me. I…read morestopped in expecting the worst - not being from the area and essentially "at their mercy" - Dave the owner, checked out the car, confirmed the issue, ordered the part and they got right to work. His service was friendly, speedy and professional - not to mention quick. They brought my car in immediately and got right to work. I couldn't have asked for a more pleasant emergency repair - if they were closer to me, I'd make them my go-to repair shop. While I'm not thrilled I had to make an unexpected stop, I'm happy I decided to go here to get it done. Thanks Dave for your help!

The people that work here are amazing and friendly. I live in the city and have a house in the…read morecatskills where I keep my car housed all year long. Every August I bring the car into B and D for an inspection and any needed repairs. One year a family of squirrels moved into the car and B and D even took care of the huge smelly mess. I would come here for any service.

They did me a solid recently when I drove over a nail and got a flat tire. I didn't want to deal…read morewith changing to the spare and I needed the tire repaired. It was a Friday afternoon; nobody would be open over the weekend and my schedule was packed beginning Monday. Even though they were in the midst of a ton of work and I didn't have an appointment, B&D made room for my job. They had me out within 90 minutes. Thanks a million, B&D.