I'm Gary Kidder, owner of Billings Hearing Aids Services. Recently I was told about this complaint on Yelp by one of my patients. So, I am writing this a rebutal to the complaint Duane E. made.
First, his name is Leo E., not Duane E.. If someone wants to desparage another person they should atleast have the courage to use their correct name.
In 30+ years of serving the hearing impaired, this is the first time any one has ordered hearing devices from me and then ordered others elsewhere at the same time. Ok, it was his right to do so. But he should have had the courtesy to call and tell me - but he didn't. Instead, we ordered the devices for him, paid for the devices, processed them when they arrived, pre adjusted them for an initial first fitting, and called him to schedule his initial fitting. This process took about a week and a half. When we called to set up his appointment he told me he had gone elsewhere and that he saved $1000. Please note that he didn't say he bought the SAME THING at Costco for $1000 less! Costco does not carry the make or model of device he ordered from me so it is not possible to get he same thing for $1000 less. Yes, he can pay less here and else where for hearing devices and he can pay a great deal more too. So please don't try to make me appear as a guy who over charges - I don't.
In reqards to the refund. Montana has a return/refund law which allows the Dispenser (me) 30 days to make a refund. The law also allows the Dispenser the right to retain 15% or $500 (which ever is less) of the monies given as a deposit or payment in full. Honestly we work hard to satisfy our patients and enjoy a very very low return rate. Again, these devices were never even delivered. My policy has always been that we send refund checks 10 days after a cancellation even though Montana allows 30 days. I dont refund patients until the I recieve a refund from the company I purchased them from. I made Leo aware of our refund policy. In the mean time my book keeper became injured and was not here to issue Leo's check within the 10 day period. I made Leo aware of that when he called.
We have had an A+ rating with the BBB for 12 years. We have never had a complaint filed against us. So, I take this complaint from Leo very personally. I hope this rebutal clarifies things.
Thank You
Gary H.Kidder read more
