Okay, apparently this business has 2 Yelp pages. I left a poor review years ago, and just tonight I get an email from Yelp that my review was deleted because "it didn't have enough information".
Well, I'll give more information if it prevents any poor, unsuspecting patients from choosing this guy!
Disclaimer: I am a former patient, chose him out of the Yellow Pages when I first got to Billings and before I was married (my experience was 5+ years ago).
I had a filling that needed work. He "fixed" it by drilling so far into the tooth that I developed an infection. Another dentist in Billings (the one that had to take over my care, as I refused to step foot back into Thomas' office) told me that the work he did was "questionable" and that he would support me if I went to the state board to report him!
So yes, this is an office to steer clear of. Not only did I end up out hundreds of dollars (had used my dental insurance on his first "fix"), I needed a root canal, got put on miserable antibiotics, and lost days off of work due to pain. It was awful, and it's easy to remember to write this review because of how dreadful it was. In addition, the front desk and the billing ladies were ruuuuuude and acted like they were inconvenienced by me even being in their presence. The only nice thing I do remember was my dental hygienist - she was great.
Update: I received a random message from someone tonight who I assume is associated with this office. Screenshot attached. So unprofessional - instead of acknowledging I had a bad experience and using this as an opportunity to improve, they continue to be snarky and combative. What is the deal?!? Customer/patient service is not this difficult!! read more