Thank you for your taking the time to help me properly wear a wig. You were very patient and helpful. After our time together I felt more confident. read more

I was facing chemo and knew I would lose my hair. I went into Billie Jeans to buy a wig, so I would be prepared. Cookie helped me pick a beautiful wig with perfect color that closely matched my own color. Sadly, I trusted my own hairdresser to style it and was frustrated with how it looked. I went back to Billie Jean's where Cookie and he stylist Marisa helped me sort out how to wear the wig and styled it beautifully. I feel like I look like myself again and I am so grateful for their knowledge, kindness and helpfulness!! read more

I'm so impressed at how these ladies make cancer patients feel better about themselves! Thanks a million times over!

We found Billie Jean's brochure at MD Anderson. The sign out front of the shop said "walk-ins welcome." Clearly, they are not. We were told we needed an appointment and they did not have time for us that day. We were told we could wait and see if the next client showed up on not and that we could look at wigs but do not touch them. Then another potential client "walked in" like we did and the lady said "ugh" under her breath. For patients who are dealing with the emotions of hair loss and are embarrassed, this is not the way to treat them. We will take our business elsewhere. read more

Made an appointment to go and purchase a new wig. Have had alopecia universalis for over 30 years and was wanting to try a new place. From the moment I walked in, it was different. Cookie, the lady that waited on me, started telling me how people take photos of the tags of wigs and buy them on-line. I told her that I would never do that. Obviously, if I knew how to cut and style wigs, that would be different, but I don't. I brought in two (2) wigs to her .. .one short and one longer ... The manufacturer tag is torn out by the current wig shop that I use, so I have no idea what the brand is. Cookie looked at it and I told her what color I use. She said that I just need to go to the place that I already use. Then she showed me a human hair wig at the cost of $2,800+ ... my mono-filament wigs are about $300. Guess Cookie didn't want to bother trying to get my business. Very frustrating. The way I feel, even without a tag, Cookie should have been able to tell me what brand/style, etc. that I need 'cause she says that she has been in the business for years, so ..... read more

I am so disappointed in how Cookie handled herself in our appointment yesterday. Unbeknownst to me, they can't measure for wigs with any sort of suture, etc. on head. That is understandable when you learn about the process of measuring. I had no knowledge of how they did it prior to this. I just assumed it was similar to measuring for a hat (with a tape measure). I was told "it's called using wisdom" when I questioned not realizing this because it wasn't on the website. Also, she told my 12 year old that it wasn't her fault (obviously), it was mom's. I was absolutely shocked that she felt this was appropriate to say. I did not know she couldn't do this but certainly did need to be the blame for why my daughter couldn't get sized. Simply explaining the rules would have been sufficient. I emailed and never got a response. That is where my main disappointment comes into play. It could have been an opportunity of growth. read more

I bought a wig awhile ago which for me was very expensive . I have to say I loved it , and that's why I spent that much money on it ! I was told it is too expensive because it's human hair ! I went to a party last week and used a curly iron on it since I thought it is human hair ! And it burned out !!!! It completely melted ! I called to ask if there is any solution, and they said nope ! That's it ! Throw your money away :( read more

I came to this place last year while I was shopping around for wigs due to my hair being thin. Billy jean does have a great selection of wigs, but they are way over priced. I will say the staff at this location are very friendly and know there wigs. If they weren't so expensive I'd probably buy two or more but until then I'll just wait. read more

If you're looking for a wig - Billy Jean's- is a place to go. Cookie is the person who helped me and her services cannot be beat. She took so much time making sure to try on several different styles and then to explain why it worked or why it didn't. She did not to try to push anything more expensive on me and listened to all my concerns. As we were getting ready to check out I think she felt that we were unsure about something, stop the transaction there and went and tried on the hairpiece again to make sure it was what we wanted. Most places would've just checked you out and said thank you have a nice day, Cookie went that extra step to go back and make sure it was truly what we wanted. What no one knows is as my mother who lives in another state is also a licensed hairdresser and knows about wigs, even though she's retired. I confided in her on the way to Billie Jean's shop and asked her what I should look for and what questions I should ask. Well I'm happy to say that Cookie answered all of those questions without it me even asking. What a pleasant experience all the way around. If you have any questions please feel free to email me at debbiewrenn@yahoo.com and I will be glad to "chat" with you about Cookie and Billie Jean's. read more

I'm currently undergoing chemotherapy due to breast cancer. I have taken my time getting a wig bc it's been so hot! I just had my chemo treatment this past Thursday so I was getting a very slow start today, but had hoped to do some shopping. We called the shop ahead of time and they were aware of us heading their way. Cookie helped us herself and was very helpful and patient with me. If you are in search of a wig, I highly recommend you give them a try! read more

My husband and I visited Billie Jean's as I started losing my hair as a result of chemo. Cookie, Billie Jean's daughter, immediately put my at ease and let me know she was going to take very good care of all my fears and needs. I was not disappointed, as that was exactly what she did. She spent almost 2 hours talking to and getting to know my lifestyle so she could better meet my needs. We tried on many wigs with her pointing out why or why not it was a good choice. When we found the perfect wig, their on sight beautician shaved the rest of my hair off and I left with my new look feeling like a brand new person. I would recommend Billie Jean's to anyone, especially people losing their hair as a result of chemo. read more

My friend was undergoing chemo and I recommended Billie Jean's Wig Salon. I went with her to select a wig and was pleasantly surprised at the level of attention given to my friend. Cookie and her mother, another cancer survivor, were so helpful and understanding. read more

I really want to love this wig shop. There are plenty of great reasons to stop by, but there are certain things that drive me crazy every time a wig-related issue occurs. Pros: - Excellent location in the middle of River Oaks - centrally located! - Parking is always available in either the front or back lot. - Good selection of wigs in-store. If they don't have the color you want, they can match you and have the order within a week. Large variety of lengths, colors, and price points. - The 3 for 2 deal is wonderful - the perfect excuse to splurge on that "fun wig" without actually splurging. - The wigs are much higher quality that the same ones that can be found on the internet, as they return defective ones to the manufacturer whereas online retailers have lower QAQC standards (if any)... learned this through personal experience with identical wigs from each. - Experience definitely matters, and they are much more knowledgeable than other shops. - Cookie and Billie are very sweet ladies, and they truly understand why you are there (regardless of reason) and how much confidence matters Cons: - The hours are terrible, as they open at 10:00 (or some other time when people are already at work) and close at 5:30 (so almost impossible to make it there after work, especially with inner loop traffic)... They will hurriedly assist you if you make it after 5:00 so they can close on time, so be prepared. Saturday is the best day to stop by for those with full-time jobs, but they still close really early. - They say they will give you a call to follow up on ___, write down your contact information, but they never call - YOU have to call them if you ever want to find out the answer. Exclusion: they will call when a new wig is ready for pick-up. There is always a convenient excuse of 'started on it yesterday' or 'was just about to call you', but this has happened enough times and with varying requests that it is no longer the exception... it's the norm. Perhaps I just have bad luck? Be prepared to follow up yourself on status of wig maintenance, product requests, and for them to contact the vendor regarding ordering something that isn't in-store. - The wigs are very expensive if you don't do the 3 for 2 deal, easily a few hundred dollars more than elsewhere for a high end wig. Buying just one will likely make your jaw drop. - They do not have enough staff to attend to clients if you happen to stop by at a busy time (meaning they are already helping one other person)... You get the feeling they couldn't get you out of the door fast enough when this happens. Recommendations: - Make an appointment at a strange time - you will get 100% of their attention and won't feel rushed. This will make the experience much better as picking out the perfect wig takes at least an hour. - Make sure to map out the location if you haven't been there before... it's at the corner of an under-engineered busy road (Shepherd) in a high traffic area. A missed turn will take 5-10 minutes to correct since Shepherd doesn't allow left turns after Fairview. - If you have a full-time job, go on a Saturday. You will ruin your afternoon trying to get there after work, only to be shooed out before 5:30. - Ask for a specific timeline for when the product/service should be ready, and complain if/when they don't follow up. These are expensive wigs, so the least they can do is respect your time. I keep coming back because their wigs are high quality, and although the ladies are very kind, the poor customer service is nothing short of infuriating. Call me old fashioned, but a business should follow up on their own within a reasonable time frame to ensure they keep getting business - it shouldn't be the customer's responsibility to constantly phone for a status update. They did a beautiful job on cleaning up one of my wigs, as I could see and feel the difference immediately. Would still highly recommend Billie Jean's - but two stars off for customer service and difficult hours. read more

Billie Jeaan, Cookie and Marisa were so helpful when I was recently finding a wig for a costume party. They trimmed, styled and added highlights to the wig to get it just right for the party. They are very knowledgable and have a large selection of costume wigs as well as real wigs. I highly recommend Billie Jean's for costume and/or real wigs!! read more