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Billares El Escondite

5.0 (1 review)

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3 years ago

Excelente lugar para recrear mentes,cervezas de las que quiera buena atención al público respetuoso amigables muy limpio .

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The Billiard Club - Inside bar

The Billiard Club

3.5(44 reviews)
4.9 mi
•$$

Fav pool hall outside of fort lauderdale. Food is ehh. The drinks are a bit weak,, but prices are…read morefair. Service was slow to start but good once we got on the servers rotation.

As someone who genuinely loves the sport of pool and grew up in billiard halls in South Florida, I…read moreNEVER imagined I would leave one feeling the way I did. I came to The Billiard Club expecting a great night of pool. Instead I spent approximately 30 minutes dealing with a disruptive individual playing next to us whose behavior continued to escalate. Once I saw the disruption affecting other patrons and people beginning to move away from the area I gave management a heads up because I believed the situation had reached the point where it needed to be professionally handled. Unfortunately that didn't happen. The situation continued to escalate until it eventually turned into one of the most humiliating experiences I've ever had in a business. I left feeling publicly ridiculed completely unsupported and most importantly UNSAFE as the disruptive person I warned them about, attacked me. Jason the bartender "manager" eventually became involved but from my perspective & anyone else who witnessed it, nothing about his response de-escalated the situation. If anything the environment became even MORE chaotic because of him. In a business built around hospitality and customer experience I expected leadership that knew how to calm a situation...NOT allow it to continue & also disrupt the tournament that was taking place... super unfair to the players & patrons in general who came to have a good time. The only people who showed me any sense of kindness or made me feel even remotely safe that night were Shay and Jared. I genuinely appreciated them. I waited 2 weeks before writing this because I wanted to give the business the benefit of the doubt. I had heard from multiple people that if the general manager Michael knew what had happened things would be handled differently So I went back last night... I went back because I'm a pool player and I refused to let 1 terrible experience take away a game I've loved my entire life.. besides being a born & raised local girl. I asked to introduce myself to Michael but that hasn't happened yet. Businesses can't control every customer. They absolutely can control how they respond when a customer warns them that a situation is escalating and other patrons are being affected. No one should ever walk into a pool hall expecting to enjoy the game they love and leave feeling UNSAFE, unsupported and publicly humiliated. I sincerely hope this serves as a wake-up call for management because no customer should have the experience I did. I managed night clubs and restaurants for 15+ years from hole in the walls to high end venues in Broward county & this still takes the cake for worlds worst experience from "management" Shay & Jared are the only ones who have some sense at least.. maybe they should teach the others on staff how to be hospitable. Ladies (especially)... be careful going here.

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The Billiard Club - Pool table

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Billares El Escondite - poolhalls - Updated October 2026

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