I want to rate at least 4 stars for facilities alone since the remodel. Service was one star at best. Came in around 10:30pm and asked what their hours were and was given a sarcastic "we close in ten minutes" response from Denise. If I was told that at a restaurant I would leave out of consideration for the staff as to not overstay. I clarified and was informed that they were open till 2, great! Got a table to play pool and set up to have a game.
Waited five minutes and seeing a bartender and no other employees roaming the floor I went to the bar and asked if it was ok to order a pitcher at the bar and charge to my tab. Nice girl with purple hair(asked her name and forgot it) said of course, so I did so.
Played until about 11:45 when our pitcher was empty and the rest of my party was asking about getting food but no service at our table although she had visited tables near us and spent time speaking to other guests. Went to the bar and Denise was there. Asked Denise if there was table service and was given a quick and sarcastic "No". I clarified and she said yes, however she was by herself(even though she had been to tables near us and given service) or so she claimed. I ordered another pitcher, but when leaving the bar noticed that our original bartender was playing pool with another guest and that there was an early thirties male wearing a beyond billiards shirt sitting at another guests table near the bar.
Denise brought our second pitcher and did not ask if we wanted anything from the kitchen(although we were turned off by the service). Shortly after our beer arrived I noticed the purple haired bartender was serving other guests at the bar despite previous claims of being a solo employee. I began to question if Denise was honest in her claim to be by herself on a seemingly tame Wednesday night.
We decided rather than run our tab up and chance being upcharged by an apparently dishonest employee to close out prior to playing another hour.
When we were closing out I asked Denise if she was actually by herself, when I saw other employees walking around. She claimed that she was alone at that point(why would 2/3 of the wait staff be on break at once?). The male aforementioned approached the desk to see what was going on as his seemingly first effort at customer service in the last two hours and apologized as I explained my situation and dissatisfaction with the way that we are treated.
I don't expect anything for myself, but hope others will get better service as the staff may be re-educated on proper customer service procedures and responses to simple questions. read more