I brought my vehicle here for an axle repair and paid approximately $850. Within three miles of…read moreleaving the shop, the axle locked up while I was driving, creating a serious safety concern and requiring the vehicle to be towed. Since then, I have attempted multiple times to resolve the issue. I called on Friday and again on Monday, spoke with two different individuals, and was told I would receive return calls, which never happened. Due to the lack of follow-up, I had to extend a rental car while waiting for guidance. Being told afterward that the tow would be "covered" did not address the failed repair, the safety risk, or the lack of communication. I expected better quality work and responsiveness for a safety-related repair. Unfortunately, my experience was very disappointing.

We were in town traveling and pumped gas mixed with diesel from a local station. We started…read moremisfiring on the highway home. We called the Auto Clinic and they said they could fit us in. Well... not only did they fit is in but they scanned the car, determined the issue, came up with a game plan, and solved the problem to get is back on the road. Their team even worked through lunch!! We had a two hour drive left and a flight to catch. The office staff gave me a ride to town to get lunch while their mechanic worked tirelessly on his solution. They offered very competitive pricing and worked non stop to deliver my vehicle in a shorter time then planned. They are also helping us to support what happened by documenting what they saw. That is way above what I would have expected.

I visited this shop to get my Dodge Nitro looked at. I already knew what the problem was, but I…read morewanted to hear what they thought. Paul gave me an honest answer and was very helpful and temporarily fixed the problem I had until I can afford to fix the major problem. He quoted me a very fair price and I will continue taking my vehicle here to get repaired.

OMG!!! Places like this still exist! Neighborhood garage with excellent service and reasonable…read morecharges. Problem diagnosed, part replaced, and back on the road in under 30 minutes. Snobs stay away, leave this gem to us.

brought my car there two days ago looked at it fixed it today it's like a new care got it done…read morequick If something eles goes wrong will bring it back there and they know how to fix cars

I want to give a shout out to My Guys Garage. I took my van in for them to install a carrier for my…read morehusband's scooter. They were very friendly. I just want to thank them so much because I tried to pay them for their work and their time and they would not take my money. We just want My Guys Garage to know that we appreciate them very much.

This is the best place around for tires. They are honest and fast. The prices are reasonable. I…read moregot new tires and they put on my new rims. My vehicle looks great.

First time dealing with these guys and I had a much better experience than another business I went…read moreto also in the town of Ottawa. They had a small problem with what I had order and even though I didn't hear from them right away and it took me to call them they were able to fix the issue and took care of me really professionally. The price was really good compared to other places I asked for a quote before. They got my car in and out of the door in a really impressive time frame. Def bringing my business back here for our future needs.

These guys do know their stuff, however they invariably take longer and charge more than they…read moreestimate, and usually "find" something wrong besides what you went in for. They will shop around for the cheapest replacement part if you're on a tight budget. Only the owner has any customer service skills, the other mechanic working there is rude and a bit dense. Recently I had an experience that will stop me from ever going here again. We had a rather expensive repair, but it was ok because we'd gotten a large tax refund. We cut them a check but they didn't cash it for weeks, long after we figured they had cashed it. It came back NSF, but rather than contact us they sent us straight to collections, causing credit issues. Really not very professional.

Have been a customer for several years. They have always been honest and fixed only what I asked…read morefor. They have always completed the work in the time frame they stated in the quote they have given me. I am a very satisfied customer.

Took my 87 Monte ss here to get some advice on my 2004r transmission, just didn't feel right. They…read moretook a look and found the issues and did everything to make it right. The car hasn't shifted this smooth since I had it in high school. Back in 96! Thank u guys, u are top notch.

Reverse went out on my 2001 Ranger 4x4, called and talked to John to see what he could advise…read more After asking me for the symptom, John told me what the problem was and gave me a figure of what it would cost me. Their staff is very courteous and friendly, nice clean shop. Dropped off my truck on a Wednesday afternoon, and Friday afternoon it was finished. They did an outstanding job. I'm very satisfied with the repairs, that I am going to recommend my friends and family to them. Thank John, Cindy and the rest of the staff at J and A Transmission and service.

This was a minor repair for a fender bender. They made everything easy. The job was beautifully…read moredone. You could never tell there had been an accident. They took care of all the insurance issues. It's a little weird with body shops. I hope I never have to go back. But if I do need a body shop again I'll go here.

I don't live in the area. Hit a deer on I-80 near Ottawa, had to pick a State Farm authorized auto…read morerepair shop while sitting on the side of the road waiting for a tow truck. Most of my interaction with Carlson was via email - I could tell that Gary was very professional and knew what he was doing. The repairs were extensive, but our vehicle wasn't totaled, and they fit us into their schedule, even going so far as to let us pick the vehicle up on a Saturday afternoon, less than 2 weeks after the collision. I found out that Gary had actually driven that morning to get the correct replacement headlight from a dealership in suburban Chicago, and made sure it was installed correctly on the car on a Saturday. I've owned award-winning show cars and know auto paint, and our vehicle's paint is perfect, the repairs were done correctly, and we experienced no issues driving the car home 11 hours to Maryland. First-class repair, done fast, by nice people who know what they are doing. Can't recommend them more highly.

Zig goes out of his way to make every visit a pleasant experience. From the moment I walk in, until…read morethe moment I leave, I'm treated with kindness and respect and they answer every question I have. They also respect my time and I'm usually in and out in no time.

Fair and honest shop didn't give my wife the run around or try to get extra out of her like some…read moreplaces do, was pleased with their work snd would definitely go there with and auto repair issues

A very old-school gas station what I would have given it five stars but the entrance door kind of…read morestuck and is hard open, however that aside it has repair shop, towing service, a modest size selection of on the go items (coffee Candy etc) as well as a very friendly staff.

My car was taken there for suspension work and radiator hoses from a minor accident. Shame on these…read moreguys. They not only put all the wrong parts on the car, but they said they never test drove it. Ok so I did with the mechanic and my husband. The guy had the nerve to ask if I could drive (it's a car, I've driven semis) and the whole wheel well was flapping.. which they just told me to rip off. They kept saying how I needed a new car. Total red flag. (I didn't, my car had just been inspected by a real mechanic). I get the car home, it's empty of trans oil and the raidator hoses were too large, getting caught in the fan. Their solution was to put trans fluid (not the oil my car takes) and zip tie the hoses. I took it to my trusted mechanic out of the area where we discovered they took my car for a 90 mile joyride, crashed it again.. and blew my engine and trans by way overheating the car. We don't know how, it was a new radiator. My mechanic has a pages long list of how they launched my perfectly good car. He's never seen such s****y work in his life. I called them and gave them one chance to make it right per my lawyer and they denied and got rude. So many people in the area brag about this place and my mechanic and I don't know why.

This is my 3rd truck from Bill Walsh GM Superstore, and I can't be happier with the truck, the…read moreprice and one of the best salesmen I have encountered there. I went to buy a new Silverado 1500 but I did not want to buy one with a 4 cylinder. The salesman Kylan Benson was absolutely awesome in finding a used 2021 with the same V8 my 2018 I traded in. Kylan showed me the 2021 with low miles and absolutely loaded with options. I could not tell the truck from a new one. Bill Walsh dealer is running a lifetime warranty on the power train. I bought the extended warranty with this truck so after the factory warranty id done I have 60 months or 100,000 miles plus lifetime on the power train. I would highly recommend Kylan Benson for your automobile needs at the Bill Walsh Superstore. Give Kylan a call at Bill Walsh GM Superstore 1752 E Norris Dr OTTAWA, IL 61350 815-434-2323