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    Bill Stanley Contracting & Coating

    5.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    Insulation installation

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    8 years ago

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    The Gutter Guys - Drip edge mangled by The Gutter Guys.

    The Gutter Guys

    (29 reviews)

    My wife and I have a home in Bethany Beach with a steep roof. In heavy rainstorms water would spill…read moreover the gutters, so we looked on Yelp and had The Gutter Guys come out to give us an estimate to fix the problem. The result: I needed larger 6" gutters and downspouts, priced at about $6,000 for the job. We signed the contract on the spot, in the end of January (when we weren't here) they came out to do the work, sent the bill electronically the next day, which I paid the day I received it with the work sight unseen. BIG MISTAKE!!!! A few months later we got to our vacation home and could not believe the job. Yes, the gutters and downspouts were replaced, but the drip edge (running from under the roof shingles and wrapping around the corners of the roof) looked like an opened tuna can. Worse, actually. Pictures are attached. Upon reaching out to The Gutter Guys it took about 2 weeks before the sales rep who sold me the job could come look at it. He told me what was done to get the old gutters off the house was "normal." If that's normal, I wonder what abnormal would look like. He did note some areas that needed more work and told me the crew would come back to address the other issues. And he told me that to fix the problem caused by his crew I'd have to go to a roofer. That was in May. By August they had not shown up to fix any of the issues, though I did have two other gutter companies come to look at the work and advise me on how to fix it. Both of the other gutter companies said they'd never seen a roof drip edge left in that condition and that "normal" was certainly not the word they'd use to describe it. After repeated conversations with The Gutter Guys sales rep he did say his crew should have noted the problem and that, as a minimum, I should have been sent pictures so I'd know what to expect when we returned to the home in the spring. In late August The Gutter Guys refunded roughly 10% of the job's price for the drip edge. My wife and I just got the roof replaced -- many times more expensive than the 10% refund -- to fix the problem caused by The Gutter Guys. We're now having the house painted, and just found wood rot (see picture) under one of the downspouts that were replaced by The Gutter Guys. It's not possible that their crew missed this wood rot, but, like the other problems and substandard work, I wasn't informed of this. And I wouldn't have known as the problem became worse had I not been getting my house painted. I'm willing to guarantee that the owner of The Gutter Guys wouldn't tolerate this kind of work on his own home. And I'll also guarantee none of the crew who did this to my house would have done this kind of work on their own homes. Gutter Guys are perfect for your job. Provided that you're looking for workers who will damage your home, not let you know about it, cover it up, and have to be dragged kicking and screaming to take any degree of accountability for their shoddy work. Worst company I have ever worked with. Absolutely horrible. RUN, DON'T WALK, AWAY FROM THE GUTTER GUYS.

    Very professional. Very reasonable and fair price. Left the job site like they found it with all…read moredebris picked up. Friendly team would recommend without qualification.

    The Gutter Guys

    The Gutter Guys

    (9 reviews)

    I had new gutters and gutter helmet installed three years ago. I used a professional company, paid…read morea decent price, and thought I could relax about one thing on my older home. With heavy rains this spring, I started to see water damage inside my home in my dining room (on an outside wall). I called a trusted roofer thinking it was the roof but only to find out it was the gutters/gutter helmet. He showed me by using a hose as we watched the water fly over the gutters. The gutter helmet didn't allow the water to go into the gutter but behind it and over it. It damaged the siding, wore away the mortar on the bricks, and damaged a large window outside. Inside I had to have my entire wall tore out. Base plate, insulation, paneling, flooring, all had to be replaced. I had to deal with mold and mildew as well. When I called them to come and look at it, they came, they argued with me until my carpenter showed up. At that point, they finally agreed to do as I asked and rehung the gutter, along with a spacer behind it (as I had requested in the beginning), fixed a bad corner that clearly wasn't coped in or sealed correctly, all while still stating their product worked. Doing a water test with the hose, when I got home, after they said it was fixed, the water still did not go into the gutter! They never checked! We ended up tearing off the gutter helmet and will probably have to rehang the gutter higher and put on new screening to keep the leaves out. I will have to tear off the gutter helmet other places on the house and rehang the gutter as well before more damage occurs. I thought they were experts. They were not. This is a cautionary tail for others. Do not think that just because they have an advertised company and can talk a big talk that they know what they are doing. They clearly did not. This was an expensive lesson to learn. Please be warned.

    HEADS UP. We just recently had our gutters replaced by "The Gutter Guys." STEER CLEAR! This is what…read morewas left laying ALL OVER the perimeter of our house after they left. Long nails, shredded metal, downspouts, and general debris. After following up to be sure clean up was included, we let them know about the mess that was left. These huge nails were where our dogs go outside & where our children play. When we let them know, they took almost a week to get back to us, no apology or phone call, and a canned email response with a whopping fifty dollar "clean up fee" discount. If you're looking for sloppy work with no customer service, use this company. If you're looking for a company who takes pride in their services and provides actual customer service, keep on looking. Update: The Gutter Guys never attempted to call us between us waiting on a response & the canned email response with the $50 refund. They are simply lucky that my two dogs did not go outside and end up with a nail in their foot. Of COURSE I picked up the shards of metal and nails from the ENTIRE PERIMETER OF MY HOME immediately. It wasn't until I posted the review that the owner called my husband. He was INCREDIBLY rude, pretentious and dismissive. I stand behind my negative review and money refunded was never the goal, which is why $50 or $500 wont pay to remove my review (which was their goal "what will it take for you to take the review down?" Which is why my husband threw out a ridiculous number. I will continue to share with my friends and local community the incredibly poor experience we had with this company.

    Bill Stanley Contracting & Coating - roofing - Updated May 2026

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