1. Bill Russell Motor

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Grain Valley, MO

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Bill Russell Motor

1.0 (1 review)
Closed • 10:00 am - 3:00 pm

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7 years ago

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Molle Chevrolet

Molle Chevrolet

(33 reviews)

Did a great job taking care of my recall that I had on my SUV. We will be back for oil change etc…read more The dealer on noland rd lost our business.

I went to Molle Thursday November 13th, 2025, at 2:10 p.m. and asked for an oil change. The service…read moreadvisor quickly snapped, we are all booked, no oil changes today. This was the most pathetic version of, "you're not worth my time get out of here bud" that I have ever seen. Rude and offered no apology or offer to come back tomorrow. I sent the follow message to the service manager Mike Bradley and received no reply. I called earlier this week about scheduling an appointment for an oil change. I was specifically told by the gentleman on the phone that it was a first-come-first-serve matter. I arrived at the service center today at 2:10 p.m. The service advisor acknowledged me and asked me what I needed. I told him I wanted an oil change. He abruptly replies, "there are no oil changes available." I have visited many dealerships and have never been refused an oil change. It is not like I showed up near closing time. Whatever the reason for non-service today it did not seem right. I left this dealership and had my oil changed at Cable Dahmer Chevrolet. The oil change was a nonissue. The service underwriter was cordial and polite. Why can't your service department replicate the same service and treatment that I received today at another dealership? My intent for visiting your service center was to support the dealership that I purchased my Malibu from. Granted, an oil change is one of the more affordable service needs of customers. If you are unable to handle the minor needs of a customer, why would I return for more expensive services in the future? Communication is important. If there is a hard cutoff for an oil change then state, the policy for everyone to know and understand. I was both sad and disappointed when I left your service center today. I will not be returning in the future.

Show Me Auto Mall

Show Me Auto Mall

(67 reviews)

I went to the used car lot wanting to trade-in my current car for something cheaper, but nicer as…read morewell. I found a used SUV with high mileage, but other than that an amazing find. While I spent more than I wanted in total with the extended warranty purchase-it was worth it in the long run. I love my new vehicle! It needs some minor cosmetic fix ups-but it runs great/looks great/feels great! There is a fee they add in that's mandatory that raises the cars actual sale price a 1000+ higher than the sale price of the car-so be sure to ask about it and save for it when planning to buy from them or haggle for a lower selling price of the vehicle. However, I'm for sure going back to Show Me Auto Mall for my next vehicle. If Cory still works there when you decide to go-be sure to ask for him!

8/15/26. Unprofessional. We called the day before and were…read moretold that a car would be ready to look at 9am Saturday. Upon arrival we waited for 20 minutes to look at a car, which was not even the one we came to look at. While waiting for the correct car we walked around the lot and when we walked around back we saw the car we came to look at. This car looked like the images online, but different. This car had been driven and had someone's belongings inside of it. We noticed too that the front end looked like it had been damaged. That was not shown in the images online either. It felt very untrustworthy. I wouldn't buy a vehicle from this establishment.

Bill Russell Motor - car_dealers - Updated October 2026

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