This company is very dishonest about their 1993 Ford ranger 2 wheel drive. I was told by Shawn, the…read moresalesman, that it was in good condition. After having it looked at by another local dealership, it was found that there were major issues with the vehicle. Feel free to call me about my experience. 785 two 8 zero- one 5 zero zero.

Requires customer's payment for the using a credit card for payment of service…read more Nice waiting area.

UPDATE, SEPT 28: I have spoke with the lender, again and they have been unsuccessful in speaking…read morewith anyone from the dealership. They also informed me that they have NEVER HEARD FROM THE DEALERSHIP, even when we returned the vehicle per Blue Springs Ford's request. (Which they should've done) What should someone do when they tell me no more correspondence, AND they don't respond to the lender???? Blue Springs Ford has been dishonest, combative, and unprofessional. If you see in the pics, I've been told 2 times they will no longer correspond with me. WTH PEOPLE, YOU HAVE THE VEHICLE AND ARE NOW WRECKING MY CREDIT. UPDATE, SEPT 22: I just heard from Chance Baker, a Sales Manager there. His professionalism it seems is out the window, as his response was in bold, oversized letters and made sure to point out "This concludes our correspondence. For real this time." RUN FROM THIS DEALERSHIP, THEY ARE AFFILIATED WITH SMITHVILLE FORD IN WHICH THEY DID SOMETHING SIMILAR, BUT USED MY INFORMATION ONLY WITHOUT PERMISSION. UPDATE, SEPT. 21: We have the lender calling us looking for their payment. Blue Springs Ford said they would straighten out their mistake and here we are, no car, no resolution and a lot of phone calls. Update, Sept. 16: We returned the vehicle to the dealership so they could unwind the deal. That was 3 days ago and we're still waiting to see if deal has been unwound. The lender is reaching out as well to me, because they haven't heard from the dealership. And sadly, the GSM didn't even know it had been there since Sunday as of this morning and he's been included in ALL EMAILS. And the first communication I had from him after all this time included a snarky comment that was uncalled for and extremely unprofessional. On July 30, 2026 I submitted a credit application with this dealership as a CO-SIGNER. But not before I spoke with Chance Baker, one of the Sales Managers. I explained the fraud scenario at Smithville Ford (I had no idea these dealerships were Balderston Auto dealerships) and said I would fill out as a co-signer if they would initially only submit to one bank and that I would only unlock 1 Credit Bureau & not all 3. He let me know which one to unlock, which I did. We arrived at the dealership to complete the deal and thought everyone was on the same page. (Salesman was well aware of scenario and made sure to keep me as secondary on all paperwork on his end) Imagine my surprise when I learn that I'm Primary on the loan when the bank sends me the Welcome packet. I was a co-signer/applicant and Blue Springs Ford altered that credit application. Plain and simple. This should NEVER BEEN DONE WITHOUT DISCUSSING AND GETTING MY CONSENT, it's the law. And to top it off, the AWD vehicle that was purchased has 2 sets of different tires on it. BIG NO-NO. So at this point I'm waiting on Blue Springs Ford to address and correct these scenarios. RUN from this dealership.

Did a great job taking care of my recall that I had on my SUV. We will be back for oil change etc…read more The dealer on noland rd lost our business.

I went to Molle Thursday November 13th, 2025, at 2:10 p.m. and asked for an oil change. The service…read moreadvisor quickly snapped, we are all booked, no oil changes today. This was the most pathetic version of, "you're not worth my time get out of here bud" that I have ever seen. Rude and offered no apology or offer to come back tomorrow. I sent the follow message to the service manager Mike Bradley and received no reply. I called earlier this week about scheduling an appointment for an oil change. I was specifically told by the gentleman on the phone that it was a first-come-first-serve matter. I arrived at the service center today at 2:10 p.m. The service advisor acknowledged me and asked me what I needed. I told him I wanted an oil change. He abruptly replies, "there are no oil changes available." I have visited many dealerships and have never been refused an oil change. It is not like I showed up near closing time. Whatever the reason for non-service today it did not seem right. I left this dealership and had my oil changed at Cable Dahmer Chevrolet. The oil change was a nonissue. The service underwriter was cordial and polite. Why can't your service department replicate the same service and treatment that I received today at another dealership? My intent for visiting your service center was to support the dealership that I purchased my Malibu from. Granted, an oil change is one of the more affordable service needs of customers. If you are unable to handle the minor needs of a customer, why would I return for more expensive services in the future? Communication is important. If there is a hard cutoff for an oil change then state, the policy for everyone to know and understand. I was both sad and disappointed when I left your service center today. I will not be returning in the future.

Talk about just like a BAD CAR DEALERSHIP!!! Been in sales for 25 + years, this place insults…read moreyour intelligence with extremely LOW appraisals!!! Wow!! WOULD NOT even recommend speaking to them, let alone traveling to them to sell them your RV, even if was in writing!!!!!'n

We've experienced Universal Auto Plaza recently , Blue Springs and Odessa…read more We bought a GMC SAVANA. Many dealerships could learn from their customer service, quick response and customer care . We had the pleasure of Melissa ( ?) handling our after purchase needs . So friendly, professional and willing to go the extra mile. We enjoyed looking at their low mileage vehicles and new cars . Great prices . Great experience . Service department is top notch

Hayden Harris is a great salesman, and he really went above and beyond to help us get the best deal…read morepossible. We got a 2017 Honda Accord from the Blue Springs, MO location. It came with a great package at a great price, and far better than expected financing. I would highly recommend shopping for your next car at Universal Auto Plaza! -Greg M. Gardner, KS