I always have a wonderful experience at the Shoreline DMV! The staff are friendly, organized, and…read morevery efficient. Last month, I went in for a walk-in license renewal that needed to be done in person. I arrived about 15 minutes before opening, and although there was already a line, they had an employee outside checking in with people to make sure everyone was in the right place and knew whether they needed to stay in line. From the moment they opened, I was in and out in less than 35 minutes. If that's not efficiency, I don't know what is! I can't speak for every service they offer, but based on my experience, I really appreciate the staff and how well they run things. Big bonus, they have ample parking!

Few routine appointments are as anxiety inducing for me than a trip to the Department of Licensing,…read morebut things went smoothly at Shoreline. A few caveats: 1) I showed up half an hour before they opened (there at 8:00 before 8:30 open) and there were over 20 people in line behind me by the time they opened. 2) I needed a simple renewal, which I couldn't do online because they force you in office every other renewal. People looking to upgrade their license or for something new were sorted behind all renewals. That was probably a bummer for the kid next to me who was excited for his first license, who watched like 15 people who showed up after him walk in first. 3) According to the lady who sorted us, walk ins will be unavailable as early as next month. Ouch! My license expires in about a month and the next-available appointment was about six weeks out, which is why I was a walk in. I checked availability the day I got my "It's time to renew" notice in the mail and it was already past my expiration date. No clue how things are going to be handled for those, like me, who don't obsess over license expirations. I'll probably put a reminder in my phone for seven years to check how far out appointments are being scheduled. Anyways, back to Shoreline DoL! They were efficient, they were polite, and I was out the door in ten minutes (bear in mind I was first in line, so YMMV). I have no idea what my picture looks like because I won't see it for two weeks, but the clerk assured me it was "fine."

Discovered unexpectedly that my license had expired and I needed to renew my license asap. Decided…read moreto secure an enhanced driver license or Real ID. Every day at 8:20 AM the Redmond location releases same day appointments, I was lucky enough to get one of those. FYI every Friday at 4 PM they release appointments for the following week. Otherwise you're looking at booking out a month in advance. I was able to register and secure an appointment very quickly online -- although I will say that the website did not have EDL as one of its first options, which I think it should give the importance of that license now. I had to use the search bar to find it and only then did it pull up. It was confusing trying to make an appointment for a renewal but it wasn't just a renewal I was looking for. What was very helpful was the updating texts that reminded me of the appointment time and gave me the option to check in online. The helpful staff at the registration information desk confirmed my check-in. The waiting area was spacious with many chairs, and there were 19 kiosks which meant very speedy processing. I didn't wait more than five minutes however I had to step out of the waiting area for a moment and it was during that time that my number was called. The saving grace was the smart technology was that sent me a text informing me that my number had been called. Nathan Diamond assisted me. I had my previous drivers license which was then canceled out, my W-2 has proof of address and my photo was taken. I was given a temporary license that would function for 45 days but I could expect my license to arrive in the next 30 days. Organ donation was confirmed and I was given the option of putting my blood type if I had written proof of it, which I wish I had known in advance. I did not however have such a document with me so I was not able to put it on my card but I was told I could update anytime. I chose the eight year option which was about $144 out the door after all fees, etc. The five minutes or so with Mr. Diamond was really educational. I think I was out in 15 minutes total. The parking lot out front was free parking so no stress about parking. The staff was helpful so asked for their names. The two people at registration were informative and helpful as well.

Compared to California, this place is pretty organized and efficient. You don't have to wait long…read morehours. The facilities are clean probably bc it just opened. The front staff administrator checking people in was efficient but unfriendly. I asked her a question and she gave me a blank stare. She probably has a lot of people asking her questions all day so whatever. Glad Washington state has it together.

Great business! Quality is good! The value is good and the price is reasonable for all users!read more

They are so friendly and told me exactly what to do to get a hold lifted on my tabs. I then ordered…read moremy tabs online to be mailed by the U dist agency and it came 3 days later. So fast!!

The one in Smokey point is fast and efficient. I got in and out in under 10 mins. Very friendly and…read morehelpful. Nice bathrooms too.

Evidently I had been renewing my driver's license online for awhile, it was time to update my photo…read more& info after receiving a postcard notice in the mail. Info provided via QR code on the postcard and WA State Dept. of Licensing site were helpful. Unfortunately, the closest site in Shoreline was booked out to end of June! I can't chance driving with an expired license, so I started looking at other sites for available appointments. I snagged one for 5/8/26 at 0830 at the Seattle/Queen Anne site. I was also provided reminder updates prior and even on day of for check-in. Pro tips: Definitely make an online appointment versus hoping for same day service, unless you have plenty of time to potentially wait. Bring appropriate documentation to prove your identity and state residency. There's a list provided on their website. I had my current driver's license, car registration, passport, and car & homeowners insurance policies. Excessive, better to be prepared than not. Despite living in Shoreline, my appointment was scheduled at the Seattle/Queen Anne site. I gave myself plenty of time to locate it and find street parking. Thankfully, the parking rate via the app was reasonable. 45 minutes covered my time in line and the renewal process. When I approached the entrance 35 minutes early, there were folks already in line. Eventually this line stretched up the the sidewalk. Upon leaving, there was an even longer line and nearly full waiting area. Just saying. While I was waiting, I received a text to check-in to state that I was indeed onsite. This provided a secondary code to use upon entry and the check-in booth prior to being briefly seated. I literally was the first one served. Guess I did not need to be so early & freeze in line. That's on me though. I provided my current expiring license and answered all the questions asked. I even took a vision test to verify I no longer used corrective lenses/glasses for distance. I also declined my long time motorcycle endorsement. Note that driver's licenses can be renewed for either six or eight years. My photo was taken. This hopefully is an improvement over my passport and Costco membership card, lol. Turns out my ancient photo on record was since 2001! I finished up all the other things requested. Just make sure all the information on the temporary license is accurate on the screen before signing. This will be your temporary paper license until the renewed card arrives via mail. Note that there is an additional fee if payment is made via credit or debit card. No fee if payment is made via cash or personal check. I was done within ten minutes! Loved the humor and upbeat, friendly service from the gentleman at booth 4 that morning. I was expecting dour and curmudgeon service, ended up receiving the complete opposite in customer service. Props to that staff member! Many thanks! There's also a wall by the entrance/exit that had additional free informational pamphlets and guidebooks, just an fyi. Hope this Yelp post was helpful and that you have a positive experience renewing your driver's license onsite.

I arrived at 8:30 on a thursday, place didn't open until 9:30 (which I knew from looking on google)…read moreI was one of the first 7 people in line when I arrived as a walk in. when the place opened at 9:30 they only allowed 8 walk ins, everyone else who was outside waiting for almost an hour was sent home & made an appointment for next month to come back. I came in to get an enhanced license but enhanced license NEEDS an appointment, first appointment available was in October 20something, mind you it is the first week of September right now. So I just said f-it and only got my standard license because I need something. After waiting an hour & 30 minutes to be called after the place opened, I finally got it done quick at the booth. The amount of employees this place has is ridiculously understaffed, and the 4 people they had working were so. slow. between clients. if you've ever seen the movie zootopia, the sloths are faster in the movie. between each client the person behind the booth got up, stretched, stepped out to refil their coffee mugs, gave themselves a 10 minute break laughing with other employees in the booths, also not working. When the place opened the person who opened the doors informed us they were short staffed but "more employees would be arriving at 10" , which is fine and understandable.. but LOL. ONE employee arrived at 10:30 but gossiped with the other employees and didn't turn on his computer until 20 minutes later after catching up. In that time, another employee who was already there disappeared and didn't see them again the remainder of my time waiting. then after only accepting 8 "regular" walk ins, they still accepted about 5 "elder" walk ins (I don't know who is verifying their ages to be considered elder but I definitely got skipped in line by a 20 year old "elder") all the "elders" skipped my place in line as soon as they arrived and made my wait an hour and a half long after already waiting an hour outside before opening. the 8th walk in who was after me waited 2 hours and 15 minutes after opening. I got street parking from 8:30-11:30 and I made it back to my car 5 minutes to spare until 11:30. So if you need an enhanced license, you WILL need an appointment. Standard license, good luck coming in as a walk in if they let you in after waiting an hour outside before opening, just make an appointment to save yourself time, uber fees or parking fees (because they only have paid parking, fun!)

The guy who was checking everyone in was pleasant and efficient-- he was getting pulled in lots of…read moredifferent directions and never seemed rattled or unhappy about it. I was able to check in with my phone and see my progress on a screen. Everyone was waiting peacefully, no drama. My appointment happened right on time, and was very efficient and easy. Five stars for the West Seattle DOL. Good job.

Like all government activities the customer service as wealthy government workers take extended…read morebreaks and work at a snails pace. The advanced scheduling system didn't work when we tried, thus we went in without an appointment - took 1:20 simply to renew an ID card. Please privatize this and allow competition and stop making citizens wait because on inept people take government jobs.

I needed to get my enhanced drivers license since the Real ID deadline is approaching and seems to…read morebe sticking this time. We all hate to go to these places because they are so busy and the people behind the window don't crack a smile. Loved this location very low key and customer service is amazing. I didn't feel stressed here and they were super friendly. This is my go to now to renew or changes to my license if I ever need to do it again!

Went today to apply for an enhanced WDL and had an appointment. Got there early, was checked in…read moreimmediately and was called up right away. The customer service agent was great....this was the best experience I have had in my lifetime with the Washington State Department of Licensing. The agents were helpful and kind.....no idea yet what my photo will look like but this office was awesome! THANK YOU!

I used to use Beverly's for everything applicable when I lived in the area. I've always had great…read moreservice and if you can make it there during work hours during the week there's hardly ever a wait. When I moved to California, I went to transfer my car title down here and suddenly realized I had absolutely no idea where it was. The kicker, I obviously had to obtain a replacement from Washington where I purchased the car. I called Beverly's and they were extremely helpful and willing to do this out of state by mailing some stuff in. I am inexperienced and naive, so I messed up the paperwork TWO SEPARATE TIMES ( I know), and they were still so nice and helpful. They paid to send stuff back and held onto things for me so we weren't playing mail tag. I finally got my title today and I had to come on here and write this. Customer service: 10/10 Patience: 1000/10

Once again, another GREAT experience with this business. Pretty busy on a Monday, but employees are…read morepolite and efficient as usual. I am VERY glad Beverly's is close to me and still open after all these years. Grateful for the service.

Made an appointment on line,which is definitely the way to go.Employee was very…read moreunderstanding,patient and was able to explain things simply.Whole process in renewing my license took an hour.....40 minutes of which was driving there and back,so,a very prompt process.

I'm Washington State born and raised on the west side, but been all over this very large state…read more I've had a LOT of DOL experiences all over this state and I am proud (and a little surprised) to say that in my current hometown of Lakewood, WA, I think we have one of the best in the state! Check in is easy and pleasant. The person greeting you (host?) is knowledgeable about the processes, quick to answer questions, and seems to have the needed info available without any issues. While I have walked in when they're busy, they are excellent at warning you that if you don't have time to wait, you may want to swing by on a less busy day. I was VERY grateful for this info the last time I was in, adding my motorcycle endorsement to my license. It wasn't an urgent matter and their computers had been down off and on all morning, causing a bit slow-down. This isn't something they can control, but they took responsibility by warning folks that the wait times on the screen weren't terribly accurate and that the system can go down again and cause a freeze at any time. I chose to come back another day! I did come back, and this last Friday morning, I was in and out in less than 25 minutes!! Big thanks to the staff here that seems really great at their jobs, well-trained, and eager to help. None of the dismissive attitude that seems to be the stereotypical behavior of this type of worker.