Horrible staff that gives absolutely no support. Good luck trying to reach anyone. Today 3/3/25…read morecalled 3 times, put on hold immed. Been calling since last week only to be told Dr Pande didn't give me a prescription & was told he only recommended surgery as my option. YET I dropped off a hand written scrip at a pharmacy on 2/24 that is not covered by my insurance THATS WHY I'm calling to get an alternative scrip that only the Dr can give. When I've gotten thru I've spoken to 2 women, only got 1 name- Esly. It is obvious staff is lazy and doesn't want to do their job. Moving on getting a second opinion else where! DO BETTER PEOPLE!

Dr. Hemant Pande (Gastroenterologist) and his staff are the greatest! Everyone wants a doctor who…read moreis skilled in their work and an efficient staff.

Not only is she an amazing reputable physician, but she is full of passion, knowledge, wisdom and…read moredependable! I used to be with Kaiser for many years along with my children until I got to know Dr Linda Hsu's care by observing her in the medical field and getting feedback from not only her patients but also from staff in the hospitals, her colleagues and the community!!! I could not wait until it was time to enroll, and without hesitation, asked her to be my primary and my children's as well. It was the best decision I've made to know that someone truly cares about my well-being, physically, emotionally, mentally! She is a passionate woman who has so much love for mankind and dedicated to serve the community! She is a blessing!!! I also have to add that her staff in her office are very delightful and helpful!

I've called multiple times for different reasons and have left plenty of voicemails, but they…read morerarely answer their phone and never seem to call back. Days go by without any response, and I've had to go in person just to find out what's going on. It's really frustrating because a doctor's office should be accessible to their patients. I've called at different times and on different days, and it honestly feels like their phones aren't even being monitored. It shouldn't be this difficult to get in contact with your doctor's office when you need help or have questions. You should be able to get a response in a reasonable amount of time, especially when it concerns your health.

So far so good! My hubby is going here, and he says they're very nice…read more I love the fact that they were able to work him in so quickly too!!!!

My first interaction with this office was very unpleasant; the staff were very rude. This doctor…read morewas dismissive. I met with him for less than a minute. He asked me what was wrong, why I was there, and who referred me. After I provided the information he requested, he asked me to follow him to the reception area. The receptionist then told me that a referral would be submitted for a procedure. I did not understand why this procedure was necessary, and no one explained it to me. I later received the authorization letter. I have called the Dr's office so many times and no one answers the freaking phone. In addition, the staff have been very rude and extremely unhelpful. Overall, I am very disappointed with the lack of communication and professionalism. I do not recommend this doctor.

One of the very best GI Doctor u can ask for. Very smart and knowledgeable. Dr kao makes u feel…read morevery comfortable take his time listening and taking care if ur needs.

Dr. Kao is extremely bright, attentive, responds quickly to emailed messages and has exceeded all…read moremy expectations of a service provider. At the first visit, he took a very complete history, and has always been thoroughly familiar with my complex problems at every contact. He has my highest recommendation.

Dr. Mecum is a very awesome. However, the reception at the front desk is less to be desire. The…read moreAsian woman has a rude attitude and has no patience. The other ladies make up for the bad attitude they kind and patient

Horrible Experience -- Disrespectful Staff and Extremely Poor Front Desk Management…read more I had a very upsetting experience at this clinic today. As a patient seeking medical care, I expected basic professionalism, accurate communication, and respectful treatment. Unfortunately, that was not my experience. Here is exactly what happened: My appointment was scheduled for 10:10 AM. I arrived early at approximately 9:50 AM and completed the check-in process at the front desk. From approximately 9:50 AM to 10:30 AM, I remained quietly in the waiting room. No staff member approached me or informed me of any issue with my appointment or check-in. At approximately 10:30 AM, a female front desk staff member finally called my name. Instead of explaining the delay or apologizing for the wait, she told me, in a blaming manner, that my appointment had already passed and that I was "over an hour late." I was extremely confused and upset because this statement did not match the actual timeline. I had checked in at approximately 9:50 AM for a 10:10 AM appointment. At 10:30 AM, only 40 minutes had passed since I arrived, and only 20 minutes had passed since my scheduled appointment time. I immediately questioned the staff member and explained that my check-in record should show that I arrived at 9:50 AM. I was particularly concerned that the clinic appeared to be attributing the delay to me rather than accurately reviewing its own check-in records. At that point, I no longer felt comfortable proceeding with my appointment. When communication at the front desk is inaccurate and patients are treated in a disrespectful and accusatory manner, it becomes very difficult to have confidence in the overall professionalism of the facility. I left the clinic because I did not feel comfortable entrusting my healthcare to a facility where I felt I was being treated this way. I strongly encourage management to review the check-in records and, if available, security footage from approximately 9:50 AM onward to establish exactly what happened. I believe patients deserve accurate communication, accountability, and basic respect. Based on my experience today, I would not recommend this clinic.

Dr. Neil Shindell is caring professional and satisfied all of my concerns with patience, compassion…read moreand understanding. I was nervous because I hadnt had a colonoscopy in almost ten years so I was behind in having the procedure. But thanks to Dr. Shindell performing my colonoscopy in a manner that spared me of all the worry, stress and apprehension that goes along with the daunting thought of going through a not so pleasant but mandatory experiences, I weathered the storm. And a few days later i got the good news from the office receptionist Kary Guzman, who was the first to tell me, with a congratulatory tone in her voice, that my results came back favorably and that I didn't need not return for another 7 to 10 years. I told Kary she was my Angel because she lightened my cares and made my day. Thank you Dr. Shindell for taking good care of me. It's apparent to me that she genuinely cares people. Kary represents the best image of Dr. Shindell's Whittier clinic and you need 100 more like her.

Terrible doctor. Doesn't care about his patients. My mom had a colonoscopy with him and she said…read moreshe will never see this Dr again. When she tried to tell him about her concerns, he didn't care and disregarded her. They scheduled my colonoscopy with him, but after my mom's experience , I'm going to cancel and reschedule with another Dr.

I write this review with immense gratitude for dr. Patel. After being very sick for several months…read moremy symptoms became increasingly worse and debilitating. Not knowing where to turn or whom to trust, thankfully a dear friend referred me to Dr. Patel. During my first appointment, Dr. Patel listened carefully to my concerns and understood that I was not only in severe pain but also nervous about being in a doctor's office. She quickly put me at rest with her compassionate and positive bedside manner. After her very thorough examination, she scheduled multiple tests. These tests identified serious but treatable GI issues, a hormonal imbalance, and a large ulcer that I was completely unaware of. Within a short time after starting treatment I was a newer better version of myself. Now, months later, I continue to improve and truly appreciate Dr. Patel for her incredible ability and willingness to address my medical issues.

After suffering with a very difficult bout of IBS for 10 weeks and not getting answers or help from…read moretwo doctors, I found Dr. Patel, who gave me LOTs of HOPE, along with important information re: my health problems, meds and supplements. She understood how exhausted I was and showed me warm caring as well, which I appreciated! The endoscopy she suggested went very smoothly, with her by my side to answer my questions, beforehand and afterwards. Since my two visits, I've called her office with questions to her medical assistant, Precious, and I received answers from Dr. Patel within a day as well as a personal reply from her via email. Though she is listed here with a Tustin, CA office, she has a Mission Viejo office as well--it's very convenient for me!

Friendly staff. Efficient service. Waiting area is very old & outdated. (Almost all the front desk…read morestaff are really overweight). Practice what you preach. But, overall a pleasant experience.

The doctor was great, but everything else was terrible. *…read moreWait Time: 45 minutes. * Fees: $5 parking fee * Billing Dept: Rude and unable to provide any information or breakdown. Absolutely not recommended.

Brought my father in and was extremely surprised at how kind and patient they were with him he's…read morebeen diagnosed with Dementia and is forgetful , There was a lady named Terry.P that was super helpful and kind (Brain Health) is scary but when you have people that can understand what you are going through and are there to help with what they can , it's a blessing!! Thank you Terry for all you do it's got to be a hard thing to see and deal with day in and day out!!