Our gate was damaged during the delivery of the waterslide. Since driver and helper denied causing…read morethe damage, the company said "sorry" with no offer to consider further action or offer to pay for repairs.

We have been using Spring Party Rentals for five years now. They have always been on time and gone…read moreabove and beyond for our events. This year when a different company's blower stopped working at our party and the other company wasn't showing up to fix it, Spring Party Rentals let us borrow an extra blower in the truck so that my little guys weren't sad on their birthday. They didn't have to do that and it shows that the customer service is top notch. Highly recommend choosing them for your events.

Terrible experience with this company! We had confirmed with them an inflatable for a five year…read moreold birthday party with 10 kids coming; they even called the day before to confirm the time and address. Then, 4 hours before the party they nonchalantly called and said they were not going to be delivering that day. They provided no help in finding alternatives and were unwilling to work with us to find a solution. We will NEVER be using this group again and would encourage others to look elsewhere.

From the owner: Inflatable party rentals such as moonwalk bounce house rentals, bounce and slide combos, water…read moreslide rentals, obstacle courses, Bungee runs, sumo suits, interactive inflatable games, and concession machine rentals.

I cannot say enough good things about this place. They always answer the phone, they're courteous…read moreand they are punctual! We rented a huge 4 in 1 bounce house which was clean and in great condition. Will continue to use them for any future parties and highly recommend them!

I was so pleased with this company. They were scheduled to arrive at 1pm but came a few hours…read moreearly, which was nice to get some extra "free" time with the inflatable. The slide itself was WAY bigger than I expected, it was perfect for my age group of 6-8 year olds. It was a little too intense for the little kids (3 yr olds). The delivery and pickup was efficient and the employees were very professional. We had weather issues and had to change the rental date and there was no issue with that. Overall I highly recommend this company and will use them again.

I last minute was choosing a bounce house on a Wednesday for a Sunday night party and when placing…read morethe order I was met with so much communication like that they received the deposit, the order, and the contract. The night before I completely forgot to get chairs and I texted them and they added it onto my invoice for me so quickly and it made the day of go so much smoother and stress free. The bounce house was shiny and extremely clean it looked and smelled brand new. It was worth every dollar. They were extremely nice and helped out so much.

FANTASTIC communication, follow up and delivery of services. Michael and his staff are courteous,…read morefriendly, and professional. All the products we rented were in good shape, clean and delivered and picked up on time.

Very professional! Very prompt! I decided I needed a bouncy house at 11:30 PM the night before a…read moreparty and they had it delivered and blown up at 10:45 AM the next day. Owner and staff are very nice!

Recently called wanting to place an order for tables and chairs. The customer service…read morerepresentative "Katrina" was very rude and disrespectful. Mocking me over the phone cause i couldn't hear her. (I just wanted to rent tables and chairs) I will never understand someone working customer service with no adequate.

We were having a small gathering for a bridal shower and we rented 3 tables and 12 chairs (10…read morepadded and 2 unpadded because that is all that was available). The padded chairs cost twice as much as the unpadded, but we were okay with that. Booking the equipment was very easy, and the company confirmed our order and a few days before the event we were sent an email on how to pick up the equipment. (We opted to pick up ourselves). Before pickup I received a voicemail letting me know that the chairs would all be padded because of an error on their side, but we were fine with that change. Upon pickup, we were surprised that there were no padded chairs available and only 2 tables and a child's table. We tried contacting Katrina but with no answer, so we took the unpadded chairs and three tables. We were able to make what we had work, but I was disappointed with the outcome especially at the 11th hour. We never heard back from the company for direction as to what to do despite calling and leaving a message. I did follow up with the company a few days after the event and let them know what happened. They offered a refund for the difference of the chairs, but the communication was lacking. The follow up was all on our side even to check on a refund. Unfortunately, I do not recommend Torkay, and I will not use them again.

Let me first stress that the bouncy business is "hopping," maybe even "jumping." Ok corny pun out…read moreof the way, but seriously it was slightly overwhelming. Thankfully I was sent to Moonstruck Rentals by recommendation and am glad I took them up for business. First and foremost they were super quick and responsive to all my questions. Their company is organized, straightforward, and everything is easy to understand when it comes to picking and choosing your inflated entertainment, and believe me when your searching through all the various business offering these services you will understand. The rental is delivered in the AM between 8AM-1130AM and pick up between 6PM-930PM. There isn't a set hour allotment, and they even called me the evening before to assure me that they would be delivering my rental at 1030AM, which by the way I missed their call so they sent me a text! Can we say awesome service! Being within 15 miles of the business zip of 77388, my delivery was free, score! A deposit of $50 was required for reservation and the rest of the payment is collected after rental arrives and is set up. Let me just say these guys were punctual, they arrived at 10 (early, say what?) and they had my super clean, blue and green bouncy castle with dinosaur themed banner up and going in less than 30 minutes, can you say "jumping" for joy! Pick up was later that evening long after my party had ended so there was no worry on crying kids throwing unnecessary fits due to being cut short, in fact I think most of my guests were bounced out! I highly recommend Moonstruck Rentals for all your party rental needs, great service, great quality, awesome pricing, and super efficient! Thanks Moonstruck for making my son's second birthday very memorable!

I am blown away by the amazing customer service and the speed of this company! Heather was so so…read morekind to me and my crazy requests and she was talking to me through every step. The two gentlemen that picked up and delivered very last minute truly just topped off an amazing weekend. They were both so kind and everything went so smoothly. 10/10 would recommend! I will absolutely be using this company again

I used this company for 7 years. They changed ownership and it has gone DOWN HILL. Inflatable for…read moreneighborhood event was FILTHY, kids came out covered in dirt. The generator we rented from them would not stay on and we had to frequently evacuate the kids off the inflatable as it collapsed. ZERO response from managers, staff acted like I was lying even after I sent photos.

Please do not use this company , they delivered a tent with mold! And they didn't care and I'm…read morestill waiting for them to give me a call back. They mentioned they don't have enough staff to fix it. I explained that is a liability to have people eat under that tent and their response was " It is what is " . Worst customer service and they charges the full quantity three weeks ago. I'm still waiting for Ashley (the new owner to give me a call)