THINK TWICE BEFORE HIRING BIGSTEELBOX
We took possession of our brand new home in September 2024 and had our BigSteelBox delivered on the same day. The driveway was damaged during delivery of the BigSteelBox caused by the deck of the truck, which was captured on video.
bigsteelbox.com states that "the BigSteelBox doesn't actually make contact with your driveway at all. No contact means no damage!". This may be true but what they don't tell you is that the deck of the truck may make contact with the driveway and cause noticeable damage.
We reached out to BigSteelBox and provided videos along with some photos of the damage. The manager came by the house to review the damage and mentioned that he would acquire some quotes to determine the repair cost.
From what I can tell, he only received quotes for the application of a brush on patch. From the research I've done and discussions I've had with local concrete companies, I understand that a patch is only a temporary fix that would stand out from the rest of the driveway. I tried explaining this to the manager and said that we would not be satisfied with a brush on patch.
Being a new driveway, we didn't think it was unreasonable to expect BigSteelBox to return the driveway to a reasonably new state that looked consistent and uniform. We provided a quote to the manager from a local company to have the driveway sandblasted and sealed which was less costly than having the damaged section of the driveway replaced. The manager came back with an offer of $600 to cover the cost of a brush on patch and would not consider any other options.
As an analogy, if someone broke your window, would you be satisfied with a duct tape patch as the repair?
I've also sent emails to feedback@bigsteelbox.com and admin@bigsteelbox.com to hopefully reach some kind of fair resolution but did not receive a reply.
Needless to say, we are very disappointed with the customer service we received from BigSteelBox and hope that this doesn't happen to anyone else. read more