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    BigSteelBox

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - BigSteelBox

    In-state moving

    Out-of-state moving

    Self storage

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    2 years ago

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    11 years ago

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    Alberta Storage Place - Locally Owned and Operated, Providing Outstanding Customer Service

    Alberta Storage Place

    (6 reviews)

    I've been renting a unit from Alberta Storage Place facility for 1 year now and the owners have…read moregone over and above. The owners are very pleasant and accommodating. From simply E-signing my agreement via email to answering my urgent calls and emails during off hours the owners were very helpful with all my needs. I was transitioning from Calgary to BC in 2020 and they were so helpful, caring and everyone's very easy to talk to. My son was looking for a place to store his belonging during covid and is now using Alberta Storage Place for his furniture. They know us by our first names. We are not just a Unit #. They are very awesome people. Thank you again for all your help. I would highly recommend Alberta Storage Place 100%. Good location, very secure and mostly very Covid safe.

    I initially needed storage for a short period of time. Alberta Storage Place had a promotional…read morespecial, which enticed me to call them. From the moment my adult daughter and I walked into the office, their representative was very helpful with my "shopping list" of questions I had - done in a friendly, yet professional manner. Donald, the representative asked if we needed any cold drinks, supplies, and most of all - the appropriate safety lock for my items; and "sprinkled " with a history of this family/run business, (of which I try to support). Thank you Donald for building such a rapport! As previously stated, I only needed storage for a short period of time, but I had to change my length of stay several times. This was accommodated by all the staff without any qualms. A fine example that the company will work WITH if need be. I was also impressed that the company ALSO offers space to store cars; etc. I love the fact that despite being a woman, I felt very safe dealing such a "manly" task. The only thing missing was a well behaved pet gracing the office. Once again, sharing the history behind the beautiful framed pictures, was a warm business touch. I hope you guys stay in business for a long time, and keep safe during this nasty COVID period. Cheers for good health and longevity!

    Jay's Moving & Storage - Your Personal Moving Guide

    Jay's Moving & Storage

    (9 reviews)

    Do not hire Jay's Moving and Storage for your move. Some of my belongings were not delivered to my…read morenew home. Some were keepsakes and emotionally valuable to me and some were not. I was taken advantage off after my wife passed away and I was moving as a result. At the time I went through the claims process with them and was denied and didn't have the energy at the time to fight them. I did have insurance.

    DO NOT TRUST THIS COMPANY WITH YOUR BELONGINGS!! WORST SERVICE EVER!!!…read more I second the complaint of the first reviewer!! Negative stars would be appropriate!! I recently moved (twice!!) with Jay's Moving and the customer service and level of professionalism by both the office staff and the movers was horrid. The movers were negligent with my belongings, caused a significant amount of unnecessary and preventable damage and even though I had full replacement insurance, the office is not taking any responsibility for it. (To clarify how I could possibly have given my business twice to such a horrible organization, they moved me into storage while I was waiting for my property to be ready and then back out again when I moved in. Most of the damages occurred on the move into storage so it wasn't until I had my belongs back out that I could see what had been done). Not only did I deal with careless, disrespectful movers who treated my belongings with total disregard, the rep (who was all sunshine while taking my job) was almost immediately rude and condescending when I attempted to discuss my claim being flat-out rejected. A few examples below: The reason my claim was rejected was because "you were not eligible for replacement insurance". I replied that I discussed my moving requirements in length with the rep (several times) and if I wasn't eligible (which was NEVER communicated to me) why I was charged for it? His ridiculous, aggressive response was "Well, my question to you is why did you pay it?" Excuse me? Rep also said that a claim for 12 items was excessive - this was of course after he feigned no knowledge of my claim and hadn't seen the report earlier in the conversation. I'm not sure how he figures that 12 items out of an entire household is excessive - especially when the movers where throwing my mattress on top of stacked furniture? How can I have items for 10 - 15 - 20 years (and at least 6 moves) but your employees can't have them for 6 hours without destroying them? I reiterated numerous time through the 'conversation' that I wasn't interested in fighting, that I only wanted to be treated fairly and decently and that I'd like to resolve this issue, he continued to throw ignorant comments at me and that "the contention is" that it is his word against mine. Which actually isn't the case at all!! One of the second set of movers (who moved me out of storage) commented on how poorly my things had been put into the storage unit and that he would be mentioning it to the office when he got back. Of course, no one followed up about that but there are company employees who saw what had been done and agreed it was awful!!! I have also had a 'conversation' with the district manager (marginally better than the rep, who I heard laughing in the background) and he also claims no liability for the damages. And even though I (and anyone else who doesn't take out the replacement insurance) would/should be entitled to the movers basic automatic coverage (which is 60 cents per pound of the damaged item) I won't get that either. His token gesture is to refund my insurance money but it's small consolation after everything else that has happened. I could go on but I think it's pretty clear the level of ignorance that I had to deal with. I can't express enough my disappointment and utter shock at how poorly I was treated by this supposedly well respected company. I wasn't asking for anything excessive, I only wanted to have my items treated with care and be compensated fairly for the items damaged and their response was to be ignorant and rude. I will never use this company again and will definitely be following this up with the Better Business Bureau. WORD TO THE WISE, DO NOT TRUST THIS COMPANY WITH YOUR BELONGINGS. Their word and customer service is as poor as their movers.

    BigSteelBox - movers - Updated July 2026

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