As a new patient, my experience with Dr. Biggs' office in Atlanta was very disappointing. After my first visit, I experienced what I believed to be a serious side effect from the HRT that was prescribed. I left a message for the office, but it took over two weeks for anyone to return my call, which felt very concerning given the situation.
The front desk staff were also consistently rude and made the environment feel uncomfortable. During one visit, I even overheard another patient expressing similar frustrations, which made it seem like this wasn't an isolated experience.
I also referred a friend to the office after I was referred myself, but she told me no one ever contacted her to review lab results that reportedly had some concerning findings. She ultimately returned to her previous OB-GYN, and after my experience, I've decided to do the same.
There was also an issue with billing. I was overcharged for my copay despite explaining that my required copay is $25. The office did eventually refund the difference, but the interaction with the front desk staff during that process was again very unpleasant.
I'm sharing this so others are aware of my experience. Communication, follow-up, and respectful treatment are extremely important in healthcare, and unfortunately that was not my experience here. read more