Terrible first experience at this Biggby's. I signed up on the Biggby website yesterday and was excited to receive a free beverage (up to 16 ounce coupon). I presented it at the Clinton Biggby and they said, "That coupon is good at participating stores, but we don't participate." Since today was my birthday, I asked if they had complimentary birthday beverages. The associate said that they did. Then she retracted and said they couldn't give me a free beverage even with ID because my Biggby card wasn't registered. But the website said I had to bring my card into store the first time (which I did today) before it can be registered online. So I left there with no coffee. I then went to Starbucks who not only gave me a complimentary birthday cold brew, they gave me a size larger than I requested (the largest available) and handwrote "Happy Birthday" on the cup. Since Starbucks has far superior coffee, customer service, and business practices, I will not return to Biggbys--especially the Clinton location. read more