I took the time to research Model M53 of the Zoeller sump pump that Sherman Plumbing installed on a…read moreproject in 2017. I was surprised to learn that I could have purchased the same pump on Amazon Prime for $133.84. It was priced at $118.98 from Discount Plumbing Outlet and $128.95 from Supply House.com. I wanted to purchase the pump and have Scott install it. His reply suggested that the pump he planned to install would be a much higher quality unit than the kind of unit I would be able to buy at Menards or Home Depot, and as such it would be better for me to purchase the unit from him. Scott said the unit would be "around $275." The price difference in buying the unit from him and buying the very same unit through Amazon was $142. What? I have no problem with a plumber charging whatever markup he chooses, but I do have concerns when such information is not communicated openly and clearly. I have absolutely NO PROBLEM with a plumber charging whatever he wants. That's private enterprise and capitalism. What does concern me -- because it's deceptive and unethical -- is that he wasn't transparent with me on the cost of the pump, thereby misrepresenting the cost of the pump as well as his labor charges. Further told me I was getting a better sump pump. Like a bad politician, he overpromised and underdelivered. But wait, there's more. He did not provide a bill of sale from his supplier, which would have lent some credibility to the price verbally quoted. In handling it this way, I was making a decision based on incorrect, misleading information, which is not only poor business practice. It's lying. Had I been like many customers, maybe most customers, I would have been none the wiser. But I do my homework. I was only able to assess my true costs/Scott's real charges *after* the fact because the information Scott provided before the job was not accurate. Assuming his true cost for the pump was closer to the Amazon price I could have paid (his actual cost may have been less), that means he was charging me labor costs of $391, significantly higher than the $150 an hour that even the most expensive plumbers charge! It took him less than 30 minutes to do the work. He didn't even leave the warranty/owner's manual presumably because that would have made it easier for me to assess his true cost for the pump. I agreed to Scott's price of $525, though it sounded high, because he indicated the pump he planned to install was of high quality. When the job was completed, I learned that the pump Scott installed was not of the quality that I could have bought for $275 and could have been purchased for far less than I was charged. It would have been perfectly acceptable had Scott declined the business if he didn't want me to buy a pump through another source. Though I would have declined to do business with him, I would not have had a problem with that because it would have been open and transparent. Instead, he misrepresented the true value of the pump and benefited from a significant markup (105%) on the pump alone, not to mention labor. Scott charged 2.5 times more than even the most expensive plumbers. Again, fine to charge what you want. Not fine to lie about it. Scott was not transparent in his billing practice in that there was only a total price with no breakdown of materials and the hourly labor rate. I wonder why? No, I don't. I *know* why. After sending Scott an email with my concerns and requesting a response in writing, I never heard from him again. When I called his business line in the evening thinking I would get a voice mail and leave a message requesting a return phone call, he answered the phone, used unprofessional language, said he had nothing further to say to me, and hung up the phone. Scott had nothing further to say because there's nothing he *could* say. I caught him in his scheme and he knew it. Don't risk being taken in my this man's folksy, deceitful act. Don't have Sherman Plumbing do anything for you, or if you do, clutch your wallet tightly.

I have used Sherman plumbing for several plumbing needs and they were my first call when the valve…read morestem for my toilet broke at 8pm on a Friday night. They came out and replaced my valve and were done before 9pm. Scott is a life saver. Thank you again.

Our master toilet was not flushing properly so we had Joe with Big Birge Plumbing out to help us…read more Joe had the line opened in no time! From start to finish... I was impressed! He was on time, respectful of my home, wore shoe coverings, communicated well and got the job done efficiently. I really appreciate this team! Every time we have Big Birge Plumbing out, they treat us like family. Thank you!

DO NOT RECOMMEND BIG BIRGE PLUMBING!! Hired them for a large and expensive plumbing job during our…read morebasement finish, and the experience was extremely disappointing from both a workmanship and billing standpoint. Their team initially installed piping incorrectly, which resulted in leaks and required them to return to fix their mistake. Later, we discovered they had also crossed the plumbing lines -- hot water came out of the cold side in both the shower and sink, and the toilet was flushing hot water. Correcting this error required a large hole to be cut into our brand-new drywall. After the finish work was completed, one of their employees called their CFO in front of us to confirm our final balance. Weeks later, we were suddenly told we owed hundreds of dollars more because they claimed I had made some sort of side "deal" with their plumber, which is absolutely false. Throughout the process, they provided multiple estimates and invoices that did not match the final amount they demanded. To make matters worse, they withheld payment to the contractor who repaired the drywall damage caused by their mistake until they received the additional money they claimed we owed. In the end, we were left paying out of pocket to repair damage caused entirely by their team's errors. Based on our experience, I would strongly caution others before hiring this company.

I highly recommend O2 for all your plumbing needs! The owner, Tyler, is easy to work with,…read moreprofessional, honest and reasonably priced. He not only completely redid all the plumbing for my house, he converted my old electric appliances to gas. He installed a water softener, tankless hot water heater, repaired the gas line to my home, and updated my bathroom plumbing as well. You can trust O2 to keep their commitments and provide the highest quality work!

From the owner: We are a small locally owned business with a plumber who is honest and reliable. We want to help…read morethose in need with fair pricing and great quality work. In addition to normal plumbing tasks, we can fix and install gas lines, winterize homes, do new and existing remodels, and install and fix water heaters. Estimates are free!

Excellent Service from Justin! I had a new water heater installed today by Paul the Plumber, and I…read morecouldn't be happier with the service. Justin was our technician, and he did a fantastic job. He took the time to explain exactly what he was doing and how the new system works. I really appreciated that he hauled the old tank away and completely cleaned up the work area before leaving. You wouldn't even know he had been there. Highly recommend Paul the Plummer if you need work done!

Awesome service! The plumber was friendly and professional plus the work got done fast!read more

Sure flow did a fantastic job fixing my disposal and fixing a few other plumbing issues around the…read morehouse. They were honest and reasonably priced for the work. I will be sure to use them again.

From the owner: High quality affordable work. Licensed & Insured. Same day service available. • FREE Estimates •…read more402-657-9100