We honestly do not know where to begin. This is long but if you like your belongings it's worth the read. We contacted several movers and decided on this company because of rating status and price. The owner was courteous on the phone and came across as professional. We booked well in advance and confirmed a day or two ahead. We, ourselves and a couple of friends moved 95% of the boxes and all the drawers of the 3 bedrooms that were being moved. Our kitchen was already moved and set, our closets and as stated our dresser drawers were already there. They were moving our furniture, our 4th bedroom was a gym so that equipment, an office, our refrigerator, separate freezer, washer/dryer and garage contents. The movers themselves did the best they could with the "training" they have. They were courteous for the most part and mostly professional however having been moved by big name movers in the past there is no comparison. The morning of the move they were 2 hours late due to not completing a move from the prior day. We loaded our truck/suv with what we could and waited for them to arrive. They arrive as I said 2 hours late, it started to rain and they contacted the owner to ask if they could change to tomorrow. They didn't ask us if it was okay. The owner than contacts us to let us know this and I'm no, not okay. You should have plans in place for situations like this. This is the start of a very long TWO days. Two days because they really don't know how to load a truck, they didn't wrap our furniture either at all or if they did it wasn't done well. Plastic wrapped some items but other items left completely unwrapped and exposed to the elements. My husband had to speak up several times because of the way they were moving the pieces, such as picking up our sofa by the sewn on pillow arm rest. The care that should have been taken with our belongings simply wasn't there. Several items were broken because they were dragged or dropped off the truck. The owner said he had a furniture guy that would fix them at no cost, back on the truck they go. We receive a call later that night from the owner to call his furniture guy so he could explain the situation. We call, he seems surprised to hear from us as he thought the owner was explaining it to us. Then proceeds to tell us that the items broken were not the fault of his people. Literally telling us we were the cause of the broken furniture, unfreakingbelievable!! We get the items back the next day when they again arrive an hour late to finish the move. They now know we're pissed and frustrated as we had a very tense argument with the owner the night before at which time I tell him I don't even know why I hired you, we could have rented a Uhaul and done it ourselves. I don't know why I'm paying you to do this. To which he now gets nervous that they won't get paid. They finish getting on the truck what they can...yep, they couldn't load everything on the truck day 2. So my husband and I have to go back and finish the move ourselves. Worst. Move. Ever!! Here is the best part, when they arrive at our new home with the contents of day 2 they won't unload until we provide payment. Like we weren't going to pay. They movers were following the orders of the owner and we didn't blame them. We understood where it was coming from. I can not for the life of me understand how they received this rating and I have and will continue to shout it from the roof tops to not use them. The owner is far from professional and an absolute scam artist in our honest opinion. read more