Referred from a friend and going to refer to friends. Humberto service was excellent, as a salesperson you look for someone who isn't going to haggle you to 'buy right now", I email big valley to schedule a test drive received a respond right away. That, at first made me worried but after meeting with Humberto and Carolyn, and explaining my situation my expectations they not only worked with me on the spot, but Carolyn and Humberto did not pressure me into a purchase. I appreciate that it gave me some time to think and look around, i came in 2 days later luckily the car was still there and they finance me with the rate that i ask for. BTW.. first review not about food. I would strongly recommend this place, not a roscoe off the 405 dealer, but just like your favorite family hole in the wall restaurant this should be considered that in a car sales world. read more

Love this Family owned Dealership! You can tell how the owner is , by the way their team treats you! All of them are Great! We've known Bart for many years now, and he is a phenomenal humble leader! I have loved cars my entire life, but he takes his knowledge to another level. Not only do we get a killer deal, but he can even finance us! If he doesn't have it, he'll find it for you. I even got a great recommendation to local restaurant! I can honestly say, he'd give you the shirt of his back. I am honored and lucky to know Bart and have him on my side. read more

I was referred to them by my sisters who have been getting cars from them for years. A girl named Carlyn in the finance department spent a lot of time with me and walked me through the process and even contacted me a few days later to confirm that I understood everything and that I was happy with the transaction. I wasn't happy, I was thrilled! Great family owned business and I'm very happy with my Toyota Corolla!! read more

I brought my friend here because she was looking to buy a used car. I always drive by this place to go to the freeway, and they always look like they have a nice stock. I've even thought about coming here myself if I were ever in need of a car. After what happened here on Monday though, they can forget about that for sure. We came in, and after a few mins of looking around, we were approached by a man named Humberto. He was nice, and friendly, and showed us a few cars before my friend saw a Toyota Rav4 that was around the size and price she wanted. She and Humberto took the car for a test drive (I stayed behind). When they returned, she was looking sort of put off. I asked her what was up, and she said during the drive, the car was making a strange noise in the rear. She said he stated that it was the LENGTH of the car that was making the noise. What? I've never heard of such nonsense in all my life. I asked if he wouldn't mind taking it for a second run, this time I would join and listen. We did, and it sounded terrible. "Whats making that noise?" "Um, its the length of the car... its so short, that it catches a lot of wind." Ok... I've been driving SUV's for years. A new Rav4 isn't going to make a noise based on the size. Gimme a break. She still liked the car though, even with its scratches, dings, and weird noise. When we got back to the dealership.. I couldn't get out. That's when we realized that the electrical door locks were trashed. "Um.. we will fix it, if you're gonna buy the car." She was still fairly interested, though it was waning pretty quickly because of Humberto's flirting and sweet talk. Why do auto salesman try to play female buyers like a fool? Its such a turn off! No one is sweetie, or baby, or honey. This is a business transaction. They wanted $7,900. She offered them $7,000 with $5,500 down. They said no. ARE YOU KIDDING ME?!!! They REALLY REALLY wanted her to finance, and were really being pushy. She said she would think about it and return the next day. Return she did, with our mechanic Jack Mehon (see my review for Sal's automotive). He listened to the car, and found the bearings were bad in the rear, and after a closer look, discovered the tires were no good. All that on top of the locks/ electrical work would be about a $2,000 repair. Needless to say, she didn't buy it. If Humberto wasn't a liar, she might have bought it anyway, but they acted like they were doing her a favor by fixing the locks... and who would lose a $7,000 sale for $900 on a car that needs about $2,000 in repairs and maintenance? Someone who thinks women buyers are soft fools, that's who. Forget this dealership. They are liars who sell lemons. read more

I took my Mustang here because I heard they do really good upholstery work In addition to having a good reputation amongst my friends who have purchased cars there. I had a hole in my passenger seat leather. I can't believe how great it came out. It's like it never happened and my seat completely matches my other seat. I couldn't be happier. read more

This place sucks an like to scam people. I put 7000 down on a 10,000 car! The car stopped tuning within the first 5 days. The car hasn't ran in the last 7 months because this messed up dealer ship won't call me or talk to me.the transsmmtion breaks an battery don't work an haven't since I had the car! I have no idea how this place can get away with this! I sent them a letter in the first month telling them if you don't want to fix the problems you've already said were there an said you fixed an would send me a receipt for I will not pay my first car payment till you do your part! They ended up repo my car within one day of me not paying the payment! STAY AWAY FROM THIS PLACE THEY LIE CHEAT AN SCAM! I'm still paying the payment every month for a car that doesn't run at all an is just sitting !!! What comes around goes around THEY SOLD ME A LEMON read more

I am so mad after I get my second car from here they don't care about they customers the same day when I get the car out I told them the sales man Miguel my car don't have tired for emergency only the 4 on the car they say I will give you one is over a month and I till waiting for the tired also the gas tanque was something bad took almost 2 weeks calling they to bring it when that happen 2 more weeks to get it fix and also some noise in the engine I still waiting and no fix my guaranty expirer already this is how they take care a customer who already get 2 cars from they I am so mad because I want to get a better car to no have problems no is getting works can believe it the owner don't care I out they customer don't come her and get a car they are very bad people !!!! read more

Big Valley Auto Sales - Car Dealers Near Me - Sun Valley, California

Don't ever buy a car from here! they sold me a lemon. A week after purchasing my car the check engine light turned on... Turns out the catalytic converters were bad! The car has two, and they're $900 EACH! They just turned the check engine light off with their computer, but eventually the light will come back on because there's a problem. So stay away from those scammers and any other dealers they might own, they'll rip you off in a heart beat. read more

This place is the reason small dealers have suck a bad reputation. I wanted to write this review for a couple of months now. I purchased a vehicle here with the intentions of getting a good deal and supporting small business. For starters I got what I wanted from my trade in which was the best part of the deal. I purchased a 10 MB GLK350 with under 80,000. After only two days of driving out of the dealer I had major issues come up. I was doing some maintenance on my other vehicle and I smelled gasoline. I looked under my MB and saw huge amounts of gasoline dripping down. I called my salesman who said that "no problem bring it to a third party and he will fix it." Now at this point I decided two things believe him and risk him putting a bandage on it or actually fixing it , or taking to my own guy that will tell me the truth. So I did the second option of course. The salesman told me not to worry but didn't tell me ahead of time that he was only going to cover $150 of the cost. I was shocked at that. I was quoted from 3 different mechanics over $900 for the repairs. Now keep that in mind I only had the vehicle for over a week. A weeeeeekkkk.!!!!! All to this date I have had major repairs done to this vehicle that made me so angry and my will never recommend. To date I have spent over $3000 on repairs and counting. This place is a joke and not to be trusted. I should have just gone to an actual dealer. If you really want a dealer who is going to stick to there word and mean what they say this place is not it. Beware. read more

I highly recommended Big Valley Auto Sales! Carlyn is very nice, great customer service, got me approved with a low price. Credit score isn't to great but still got me a great deal. If you are looking for a place that you can trust contact Carlyn at Big Valley Auto Sales. read more

Second vehicle I purchase here. Friendly staff. Very welcoming, like family. Definitely referring to everyone I know. Definitely coming back. Thanks guys! read more

i bought a car from these son of a bitches, they forgot to mention they sold me a salvaged vehicle. I got three tickets cause i couldn't register it after they told me they were gonna help me since they sold it to me with expired tags to begin with. The worse thing is i dealt with the owner who i believe her name is Carol who failed to tell me the car was salvaged. so after i purchased a new car elsewhere i drove the one i bought there and i parked it behind the building and i walked out. A month later or so i got a letter that they were taking me to small claims court for the remaining balance, of course they themselves didn't show up. witht the three tickets i got with this vehicle that sold to me by them i ended up paying just over $1,000 dollars in fees read more

I am a local Firefighter and was looking for a SUV. I went over to BVAS and found a real nice Chevy Tahoe that I got the deal of a lifetime on.... It runs great and I am very happy with it. Bart and his crew are very great to deal with and I would definitely return to purchase another auto!!!! Thank you Bart!!! read more

Great place to buy a used car! Family owned and operated

I've been to this place before and their warranty is not great. The car I bought there had engine problems and they said they will fix it. The same day I got it fixed while driving home the engine check light turned on again. This place is not a great dealer it's full of problems. And they lied to me read more

Got my first car here :) like new !! Easy financing Everything went smoothly The hours said 7:30 closed but he stayed until 8 to wait for me! :) Humberto was very nice and made us feel like home I highly recommend him. I love my new car!! read more

me and my family have gone to Bart at Big Valley forever. i've purchased two cars myself and my family's got several others and they've always taken care of us over the car's lifetime. he gets you a solid rate on a reliable car and his mechanic will take care of any issues. def stop by big valley auto sales read more

Car shopping can be adrag or it can be FUN! Just wanted to give a shout out to Big Valley Auto Sales....Have been looking for a used car for my daughter and a friend suggested Big Valley Auto. Although we ended up not getting a car that day ...We "WILL" be back!!!! ~ Good selection, decent pricing and friendly service. YES! We will be back! read more

I LOVE MY CAR!! Took it to my mechanic and with the exception of NORMAL maintenance expected at the milage I purchased it at the car got a CLEAN bill of health and my mechanic confirmed I purchased a great car with upwards of 150k miles with appropriate maintenance. See Bart and do not hesitate to purchase, he is a REASONABLE business man who wants to provide a car at a price and terms that suits you best. THANK YOU BART, we will meet again!! read more

I highly recommend Big Valley if you're in the market for a car. I bought my first car from them several years ago. It lasted 10 years and then I came back for another one. This is a family business and Bart and Carlyn run the place with honesty and integrity. They have a great selection of cars and trucks for all budgets. They have a knowledgable sales staff and mechanic and they took the time to make sure the car I left with was a good fit. Buying a car can be a stressful experience but these guys made it super pleasant. I have lots of friends and family who've bought from them and everyone has had a good experience. Check em out! read more

We have purchased approximately four vehicles over the years from Big Valley. Everyone who works there has been extremely helpful and welcoming. They have always gone the extra mile to help us, answer questions openly and honestly, assist us in getting the best vehicle for our circumstances and the best financing. We are currently driving two Big Valley autos and couldn't be happier! In fact, we have referred several friends and family members to Big Valley and all have been extremely satisfied. We would not consider trading a car out without first contacting Bart at Big Valley, as we know he will take great care of us. If you want to deal with an honest company and get a seamless deal, Big Valley is the place to go! read more

I visited Big Valley Auto on January 10 to look at a used car. I dealt with Al, a friendly and knowledgeable salesman. I test-drove the car I saw online, which I ultimately bought. Big Valley gave me a great deal on a great car. The business owner, Bart, was a very friendly guy. Buying any used car can be worrying. Bart assured me Big Valley values customer relations and services all of its cars appropriately. After buying the car, Bart called me to see if I was satisfied and stress again his commitment to a good used car buying experience. I highly recommend Big Valley for the cars, and even more so for the professionalism and friendliness of everbody there. read more

I bought a 2008 Subaru Impreza WRX from this place. all I can say is that this is the best place to do business at. I found the car I wanted online and called them and within 24 hours the car was purchased and delivered to my house for free. the car has had some mechanical issues so far, it hasn't been anything major and I'm currently getting it all fixed and will be reimbursed by the dealership. they truly care about customer satisfaction. I'll be giving a follow up review on how well they finish with helping me get the car fixed and if they follow through with their promises. 9/10 read more

Big Valley Auto Sales - Car Dealers Near Me - Sun Valley, California

Bart and his crew at Big Valley Auto are exactly what you don't expect at the used car dealership. These guys are good hearted, low key automotive experts who can tell you everything that you need to know in order to buy a car, and also, how to sell your own if you don't want to do a trade in. They were practically our personal car shoppers. We called Bart, told him what we were looking for and he found it. No muss, no fuss. We got an excellent price and excellent follow up service for no extra cost. The entire transaction was fast and simple,our paperwork completed within 20 minutes. They even handled all of the DMV registrations for us. We could not have had a more pleasant experience with nicer people. I highly recommend Big Valley Auto Sales if you need a great car. They are the perfect people to buy from if you don't know a lot about cars. You can trust that they will treat you right. read more

Bought a bmw AS IS don't ever do that!!!!!!!! started having problems 3 weeks later the car was smoking and making a loud banging noise when I accelerated. I took it to the bmw dealer and the car has a list of broken things costing over 14,000 in repairs!! I took the car back to dealer and they said sorry it was sold AS IS! Now I'm screwed and just loss thousands of dollars. My husband works for the fire dept helps people gives back to the community the owner lives in and this is what we get. Hope the owners house never needs the fire dept! PLEASE STAY AWAY read more

I normally never want to leave a bad review, but after my non-existent interaction with this place, I feel the need to leave my opinion. My family and I have been looking for weeks for an affordable, suv (preferably Tahoe, Yukon or Suburban)that isn't loaded with miles and has cloth seats ( needle in a haystack) so when I came across two vehicles from Big Valley Auto that matched everything we were looking for I became ecstatic. My only problem being I live 1.5 hours away from the dealership so before driving that far to even look at the vehicle, we wanted to make sure we would even be approved. I filled out a request first online, never heard back. I called two days later and this is what I get...."hello?" So this I first thought was odd, not really your typical greeting from a business, but ok. I proceeded to tell him I was interested in a couple vehicles and would like to speak with someone regarding financing. He then quickly replies with "ok, I'll have somebody call you back" and HUNG UP without even taking my name or phone number down. Mind you, he also seemed to sound irritated that he even had to be on the phone, or was busy with something else, idk. To me, first impressions are EVERYTHING and this was definitely not a good one. Very disappointed because I was very interested in the two vehicles I found on their site but I will take my interest somewhere else now. Sorry, Big Valley Auto. You should really reevaluate who and how your employees answer your phones! You missed out on what could have possibly been a sale!! read more

I bought a Nissan Back on June this year , the worse experience with this Guy German (sales man) he sold me a 2005 Nissan Altima, asked me for $4,000.00 as down payment , this vehicle had mechanical problems since day 1, when i took the car to get insured, the car wouldn't start, i took the car back and forth to dealer and vehicle keeps breaking down on me, different problems like, transmission, battery etc, German would never really fix the car till I decided to give it back to dealer, and when I ask for my $4,000.00 back, he said that was used for taxes?? i sent a couple letters but they completely ignored me, I would advice to be careful with this dealer, so far i haven't seen a penny back, stay away from this place. read more

So my first first car I purchased here was totaled in an accident and since I had a good experience here the first time and they got me in a car fast I decided to try them out again. They were super efficient with the service and got me in a newer car within a few days due to my set backs with an even better monthly payment. They are always willing to work with customers and take care of them. They do great business and would recommend to anyone! Thank you ! read more

BUYER BEWARE! I bought a car from them just over a year ago. In the first week, the transmission had to be rebuilt. A month later, the suspension had to be replaced. Since then I have found cheap repairs that were done that I've had to replace, including supergluing an intake hose and securing it with a zip tie. They have great service until you buy the vehicle. After that, they couldn't care less. read more

please spare yourself the pain and stay away from this place. i went to this place to look at a G wagon listed for $ 129k this would have possibly been a cash deal, i have purchased many high end cars over the years and to me service is part of the deal. after i agreed to purchase the car after a test drive i was told no, it's to expensive of a car to just let anyone test drive this car then was insulted. i'm sure this was the owner i was dealing with. this was not my first time speaking with this piece of work, dealing with these type of people show you out the gate what you will be dealing with on a business level. Stay away from these guys and take your money where you will get what you pay for. Not a good place guys read more

Been shopping for used cars for about a week. Came across their website to check their inventory. Found a car that peeked my interest, called to confirm that they still had it on their lot and confirmed the price. Got a solid yes and an invitation to come down. Drove out there, parked, checked out the car on my own for a few minutes - which I liked, because had it not been what I wanted, I could have left without any hassle. They gave me time to take that first look without interruption, loved that. Decided that I liked what I saw and met with Humberto. This guy couldn't have been nicer. Calm, not pushy, very knowledgeable. Left all the decisions up to me. Before I test drove, I wanted to talk numbers. He was very willing. I then met with their finance manager, Carlyn, who was equally as knowledgeable about loan terms. Was able to answer my questions and walk me through the numbers. Best part about it...completely transparent. Every number was explained, every line item was discussed. The prices that we talked about were the same prices listed on the final paperwork. Gave the car a test drive. Felt good. There is always risk in buying a used car. No matter where you go. But at least here, I felt that I was given honest communication about the process. Drove the car home that night. Can you buy a new car with less risk? Sure, but even then you are subject to the level of customer service. You can overpay at Carmax all you want. But if you want a car at a fair price from people that have been doing this for over 25 years, check out Big Valley Auto. If they have the car you want, I would highly recommend giving them a ring. read more

This place is awesome! If you are seriously wanting to buy a car - they make it so easy. Carlyn, one of the owners, gave us the price we asked for, filled up a tank of gas for us and after all the paperwork was signed and we were leaving - a beautiful Mustang Convertible was just being received in the lot. She allowed us to exchange the vehicle we just bought and even matched the price, even though it was selling for $1,000 more. She was a gem! We have bought several cars - but they were more than fair and very accomodating. I love this place! We highly recommend them. read more

We bought a car here and paid in cash and it only lasted 7 months, until it started giving me problems. When we tried to trade it in for another car, they gave us the run around for a week...and then started ignoring our phone calls and emails. The car we got looked good cosmetically, but we found out after few months that it had a lot of problems. I suggest you have your mechanic inspect the car before buying it. But if you have to go through all that trouble, then you might as well go to an ethical car dealer. read more

I have purchased many cars, and I have to say that my experience with Big Valley Auto was extraordinary. They were more than helpful and accommodating; as I live out of the area, they even arranged to ship the car to me. Everything was handled in a friendly yet professional way. I highly recommend Big Valley Auto. read more

If I could give this place a fat ZERO I would. I bought a car here for 15,000$ and the dealer did not mention any of the major problems it had. When I took the vehicle back for them to repair it, it took about 3 weeks!! Ridiculous. They gave me a loaner vehicle that died the same day i got it! After calling and being lied to several times about the finish time of my vehicle I finally got it back and it was not fixed at all! They just reset all the lights that turned on a few days later. Bart and the other Hispanic man are a bunch of liars and I hope this place closes down because these people do not do honest business. Please be aware!! do not buy a vehicle here even if you think the price is just right. It's not worth all the problems. read more

Vary bad customer service, the lady owner is such a big mouth and ignorance. She was very rude and helpless. Car was in very bad condition, electronics problems which could not located when brought the car home. Never shop or recommend to any others people. Do not come in this place. read more