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    Big Thicket Plumbing

    5.0 (1 review)
    Open • Open 24 hours

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    10 months ago

    These guys are the best! Regardless of the day or time they always come through for us. Thank you so much! We appreciate y'all!

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    Texans Water Heaters - 50 gallon gas Rheem Professional attic installation

    Texans Water Heaters

    (65 reviews)

    I knew from the first company I called that there were complications to replacing my very old gas…read morewater heater, so I called Texans Water Heaters for another opinion. Brandon immediately recommended switching to electric would be the most cost effective. He called an electrician he has worked with, who turned out to be very reasonable and someone I will use in the future for my electrical needs, and the day after that work completed, Brandon & William quickly capped the gas line and replaced with a new electric water heater. Brandon was correct electric was much more reasonable price, in my case, than replacing with another gas water heater. Very happy I called Texans Water Heaters and pleased with their services every step of the way.

    THE MOST EXPENSIVE ONE HOUR REPAIR IN HOUSTON…read more FIVE DAYS WITHOUT HOT WATER. A $1,000 LABOR QUOTE FOR A REPAIR THAT TOOK ABOUT AN HOUR AND THEN TRIED TO HOLD PARTS THAT BELONGED TO ME HOSTAGE WHEN i WANTED TO GET THE REPAIR DONE BY ANOTHER COMPANY. BASED ON MY EXPERIENCE, TEXAS WATER HEATERS SEEMED FAR MORE INTERESTED IN MAXIMIZING THE SERVICE BILL THAN HELPING RESOLVE THE PROBLEM. I CANNOT RECOMMEND THEM. USE EXTREME CAUTION AND GET A SECOND OPINION BEFORE APPROVING ANY REPAIR WORK. We purchased a Navien tankless water heater from Texas Water Heaters in December 2023 (their recommendation), including installation of a new electrical outlet. When the unit stopped producing hot water less than three years later, we expected a straightforward warranty repair. Instead, we spent five days without hot water while Texas Water Heaters turned a relatively simple repair into a frustrating and expensive ordeal. The technician initially told us the motherboard had failed, they were getting weird electrical readings and that labor would be covered because Texas Water Heaters had installed the electrical outlet. Texas water heaters then brought in an electrician, who claimed the outlet was functioning properly. After that, Texas Water Heaters changed course and presented us with a quote of $1,000 in labor (because we hadn't purchased their service package/labor warranty at time of install) to replace a fan and PCB control board, despite the parts being covered under warranty. YES, THEY TRIED TO CHARGE $1000 TO REPLACE TWO ELECTRICAL PARTS COVERED UNDER MANUFACTURER'S WARRANTY IN ADDITION TO THE $89.00 service fee just to come out! The THOUSAND DOLLAR estimate to replace two electrical components IMMEDIATELY raised red flags. I contacted another Navien-authorized service provider, who told me the repair should take about half an hour and that their hourly rate was $175. Unsurprisingly, I chose the second company. The situation became even more frustrating when Navien informed us that Texas Water Heaters had arranged for my warranty replacement parts to be shipped to their office instead of my home. Navien further explained that because Texas Water Heaters had accepted delivery of the parts on my behalf, Navien would not send replacements and I would need to obtain the parts from Texas Water Heaters. When I called to request my parts, I was initially told they had to be returned to Navien. Only after I requested written confirmation that Texas Water Heaters was refusing to release parts that belonged to me did they call back and suddenly agree I could drive over and pick them up. The second service company completed the repair, installed the warranty parts, and performed a full tune-up for a little over $300.

    Marathon Plumbing Beaumont TX

    Marathon Plumbing Beaumont TX

    (2 reviews)

    Had a garbage disposal go bad, and it was an older one that the company is out of business…read more Purchased a new heavy duty quieter Insinkerator model, and called Marathon Plumbing to do the install. The appt was set for between 10 am and noon. They ran behind and didn't show until around 1 pm. The biggest issue though was that their estimate to swap out the disposal. The new one was already here waiting, and their estimate was $402 just to do the swap. Absolutely ridiculous. I laughed and sent them on their way, and then called another company that was here in less than 10 minutes. They did the job for $125. Won't be calling Marathon again! ***Adding detail due to the owner's comments: Yes, we were texted that "Your plumber will be arriving at the latter part of the appointment time." That would be near the noon. At 12:05 I texted and asked if there was another eta, as the time had passed. At 12:17 the response was that they had to drop off another piece of equipment and would be here in 20-30 minutes. It was longer, however that wasn't the issue, delays happen. The price was the ridiculous part. The 1-star review was for the price gouging. People need to know how ridiculous it is. - As soon as I laughed the Marathon techs out of the house I called SE Texas Plumbing and they had someone available immediately. Bradley was here in less than 10 minutes and the install/swap took another 10. Simple and fast. Adding a photo below of the new disposal already installed since it somehow seems "not feasible" to the owner of Marathon Plumbing that it is already installed and for a reasonable price.

    Absolutely amazing work from start to finish! The receptionist who answered the phone was kind and…read moreefficient. She was able to schedule my call for a time that was convenient for me! The tech who was sent to complete my job was communicative and prompt! We were doing a whole bathroom remodel. They had to remove the old tub (cast iron), pour concrete to level out the floor, install the new tub, faucet, and shower valve, and install the new sink and faucet. Everything was done BEAUTIFULLY and they cleaned up after themselves as they worked! I have never experienced better quality work or better customer service!

    Big Thicket Plumbing - plumbing - Updated September 2026

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