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Big Sun Upholstery & Fabrics

5.0 (2 reviews)

Services - Big Sun Upholstery & Fabrics

Furniture reupholstering

Big Sun Upholstery & Fabrics Arts & Crafts Photos

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2 months ago

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8 years ago

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Sewing Studio Fabric Superstore

Sewing Studio Fabric Superstore

(103 reviews)

$$

Probably the last of its kind in the area. It looks smaller than it is…read more I came looking for materials for table place mats. They have a huge selection of all materials for sewing projects. Staff is very friendly, polite and helpful. A special thank you to Ms. Karen. She took me exactly to the area I needed to look in. She saved me time wondering around. They had plenty of the material I was looking for. Unfortunately I didn't find the right color. I noticed they offered different price ranges on all materials. They also offer sewing machines, machine repair, and project classes. Staff is available and ready to help. They are well staffed.

Unsure where to begin. My artist daughter was visiting, so took the long drive to visit the store…read more The parking lot is 1. dangerous, 2. hard to find the first time *especially in high traffic times, which is when we showed up. Our experience was a mixed bag. No greetings. No introductions. I was there for a sewing machine as mine ended up in storage in another state. Finally found a clerk willing to help me out, did the paperwork and actually was rejected for the payment plan. Zero redirect to the reconditioned machines as a possibility, which my daughter had found when we split up. *I only mention the rejection because we left, went to another store who used the exact same company for payment plans and was approved in minutes & walked out with what could easily be described as a higher value machine (&yes, price) in no time. Back to this store. I have no idea the organization of this store. I'm more of a clothes maker than quilting, but really only found formal wear materials and some others. Also buttons, but kinda sparse selections. I usually sew church clothes & work clothes but also other random items like pj's. All that to say, it didn't come across as a fabric store where a variety of styles are supported. I was persona non grata after my "denial" so the items I was purchasing outright got put back. I didn't have the plague & I had cash. Just not $3k+ in cash. Unsure how the business stays afloat as this is not a way to attract repeat business. My daughter saw how I was ignored and put her items back as well. Question for the owner. Is this a common style of customer service that you want to present? Why did the other shop offer a payment plan with the exact same company for a higher priced item than your store did?

Michaels

Michaels

(22 reviews)

$$

They always have the painting supplies that I need. Also, reasonable prices with coupons with…read moreloyalty rewards.

I wanted to leave this as a comment for customer service at Michael's-at-large, but they don't seem…read moreto have a place on their site to do that. So here it is. So, the last time I ordered stuff from this Michael's, they didnt put everything I got with my order, and also included stuff I didn't order (wtf?). I decide to go in-person. Michael's has decided to go the way of stores like Winn-Dixie and Wal-Mart. They'v fired most of the employees. The employees that do work there are underqualified and cannot answer questions adequately, and simply- there are not enough employees working at the store period. I think there was one guy there manning the four front registers. No one actually seen working today in any other department. The four aforementioned registers are now touch screen computers- which are not-at-all intuitive. They begin by asking you numerous annoying questions about giving up your personal information so the company can pester and track you. Then, you notice in horror there is a camera now zeroed in on your face the entire time you are checking out, which is dystopian and makes you feel claustrophobic. It made me feel like the store thinks of me as a criminal. Finally, it was really tough to figure out where to pay- like three different places in the pay area looked like they could have been where you put your card. The whole thing was extremely tedious, depressing and invasive.. as well as deeply dehumanizing. Also whatever happened to customer service- oh wait, it was only ever all about getting our money. I won't be back to Michael's.

Big Sun Upholstery & Fabrics - fabricstores - Updated May 2026

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