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Big Star Super Market

4.0 (1 review)

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14 years ago

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Walmart Supercenter

Walmart Supercenter

1.9(21 reviews)
3.5 mi
•$$

Today, January 2,2026 Went to auto checkout on grocery end…read moreof store. There are 4 auto registers but only 2 open. I was the 12th person in line. I asked the attendant who was in charge of two side-by-side sets of auto checkout sections. I asked if the two testers that were closed were broken. His reply was " No. When there is only one person to monitor both sets of auto checkout sections that they have to close two registers." My response "This is not directed at you but I'm guessing that this is what Walmart considers to be 'customer service'." Let me suggest to the powers that be: 1. Open the other two registers or 2. Hire more people!!!!! After returning home I attempted to call the store to speak to the manager. After about 15 rings I got the recorded message indicating an extremely high call volume and to try my call later. Again I ask "Why not hire more employees to even answer the phone"?????? I did try later and got the same recording!!!!! I just looked at the top of my screen and saw 3100 Hough Rd. Have no idea why other than Walmart's IT staff needs help as well. My comments are directed to the Supercenter Walmart onDoering Drive in Florence, KY. Oh, how I wish CUSTOMER SERVICE were still a priority for companies of today. It's non existent at Walmart!!!

Pretty decent walmart, lots of stock, good selection of products, and the employees put up with a…read morelot from the customers without going postal on them. I was in here one day, and this belligerent drunk guy was following this poor old lady around, screaming about how she should be fired. Bless her heart, she did her best to ignore him. If it was me, I would've called the cops on his drunk butt - middle of the day and he has nothing better to do than harass some poor old lady? I regret not taking action that day. next time you're at walmart and annoyed by something, be better than that guy - these employees have enough idiots to deal with.

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Walmart Supercenter
Walmart Supercenter
Walmart Supercenter

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Southern Grocery - Bar and stage area

Southern Grocery

4.3(36 reviews)
5.4 mi

Well the food was amazing. The staff were knowledgeable and attentive. The ambiance was upscale but…read moresouthern to the core. My muffuletta was a great variation from the traditional. The Rachel we had was a turkey Rueben with their own southern twist. This is really a place you must try in the shoals area. Don't miss it.

This place looked really promising and ultimately I'm glad we gave it a try. We arrived on a Sunday…read morebefore an event (Shoals Fest) fresh from a tour of the WC Handy cabin (which was open on a Sunday due to all that was going on). We were told it would be a 15 minute wait and it was closer to 35 minutes. We were seated and ordered drinks. My wife's drink, a standard lemon-cello style cocktail on their menu, didn't arrive and our server kept embarrassingly apologizing. It wasn't the server's fault by any means. The bartender was steadily making drinks and when my wife's finally showed up it was with the food 30 minutes after ordering it (my beer having long since shown up). As such she wasn't allowed to drink it as slowly pre-meal as she would have preferred, but said it was a tasty (and relatively stout) drink. I ordered the zydeco with redfish, my wife got the black bean burger and brocollini. She said both were very good. My zydeco was super flavorful and fresh, the red fish had a lot of flavor and was expertly cooked. Our server was great, and comped the drink without us asking at all. Really appreciate that touch. Totally understand it was a Sunday at lunch but given that many tables were empty around us and they seemed only moderately busy, I'm not sure why things moved so slowly. But the quality of the food and the expert server we had kept this at a 4 for me.

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Southern Grocery - Interior

Interior

Southern Grocery
Southern Grocery - Southern Trash Board

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Southern Trash Board

ALDI

ALDI

4.0(8 reviews)
2.7 mi
•$

I have always had good experiences at both Aldi's in Florence and Muscle Shoals. Even though there…read moremay only be one cashier open on a busy Saturday, the line goes so quickly that I rarely wait for more than a few minutes. I'm usually in and out within 15 minutes. Aldi has a lot of items that are not found in other stores, and they have a great cheese selection, fresh olives, pickles, etc, at a lower price. The employees at both stores are very helpful and polite.

I have been a customer at Aldi's for many years at the Florence location and i have always been…read moresatisfied with the service, the prices, and everything overall until about the last five months or so. Employees are not as friendly nor helpful in any way, they act as though it's a bother to them to ask a question or to look in the back to see if they have an item that's not on the shelf. I would imagine that if a product is not on the shelf and it is in the back upper management would want to get it on the shelf to be sold and satisfy the customer. lately the shelves have been empty in all areas especially in the meat department. This location has been slowly going down the tubes and with the high volume of customers that this store has it's a shame. the prices have gone up on most products when other grocery stores in the area are starting to beat Aldi's in prices and customer service such as IGA in North Florence. I hold the store manager responsible for poor customer service and shelves not being stocked I know that price range is out of his control. My advice for district management is to get this manager in shape or let him go, It would be a shame to see this high volume of cliental drop due to poor management.

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ALDI
ALDI
ALDI

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Big Star Super Market - grocery - Updated October 2026

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