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    Big Star

    5.0 (1 review)

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    4 years ago

    Nice small store covering most needs. Local friendly staff stop bye and buy. Worth the stop.

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    People searched for Grocery 191 times last month within 10 miles of this business.

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    Walmart Supercenter

    Walmart Supercenter

    (21 reviews)

    $$

    Today, January 2,2026 Went to auto checkout on grocery end…read moreof store. There are 4 auto registers but only 2 open. I was the 12th person in line. I asked the attendant who was in charge of two side-by-side sets of auto checkout sections. I asked if the two testers that were closed were broken. His reply was " No. When there is only one person to monitor both sets of auto checkout sections that they have to close two registers." My response "This is not directed at you but I'm guessing that this is what Walmart considers to be 'customer service'." Let me suggest to the powers that be: 1. Open the other two registers or 2. Hire more people!!!!! After returning home I attempted to call the store to speak to the manager. After about 15 rings I got the recorded message indicating an extremely high call volume and to try my call later. Again I ask "Why not hire more employees to even answer the phone"?????? I did try later and got the same recording!!!!! I just looked at the top of my screen and saw 3100 Hough Rd. Have no idea why other than Walmart's IT staff needs help as well. My comments are directed to the Supercenter Walmart onDoering Drive in Florence, KY. Oh, how I wish CUSTOMER SERVICE were still a priority for companies of today. It's non existent at Walmart!!!

    This store is always low on stock apparently. It seems the manager needs to learn how to do their…read morejob and make sure stock is there and on the shelves. When delivery orders are placed, you get 1/2 to 3/4 the order and that's it. Shameful!

    ALDI

    ALDI

    (8 reviews)

    $

    I have always had good experiences at both Aldi's in Florence and Muscle Shoals. Even though there…read moremay only be one cashier open on a busy Saturday, the line goes so quickly that I rarely wait for more than a few minutes. I'm usually in and out within 15 minutes. Aldi has a lot of items that are not found in other stores, and they have a great cheese selection, fresh olives, pickles, etc, at a lower price. The employees at both stores are very helpful and polite.

    I have been a customer at Aldi's for many years at the Florence location and i have always been…read moresatisfied with the service, the prices, and everything overall until about the last five months or so. Employees are not as friendly nor helpful in any way, they act as though it's a bother to them to ask a question or to look in the back to see if they have an item that's not on the shelf. I would imagine that if a product is not on the shelf and it is in the back upper management would want to get it on the shelf to be sold and satisfy the customer. lately the shelves have been empty in all areas especially in the meat department. This location has been slowly going down the tubes and with the high volume of customers that this store has it's a shame. the prices have gone up on most products when other grocery stores in the area are starting to beat Aldi's in prices and customer service such as IGA in North Florence. I hold the store manager responsible for poor customer service and shelves not being stocked I know that price range is out of his control. My advice for district management is to get this manager in shape or let him go, It would be a shame to see this high volume of cliental drop due to poor management.

    Big Star - grocery - Updated May 2026

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