This is an absolute gem. Always a helpful employee there willing to help. They always seem to have…read morejust what we need. So much more pleasant shopping than at the big box stores. And if they don't have what you need, they steer you where to go.

My initial experience with Johnston's was online when I bought a Weber propane grill and tank. It…read morewas delivered promptly, fully assembled, and set up where I requested. Perfect! Next time I needed something, I went into the shop and found the most helpful staff. They take the time to understand what you need and find exactly the right solution. Recently, I took a beautiful vintage lamp with a switch problem there, hoping to find a referral to repair the lamp. I was directed to Jaime who took a look at it, figured out the problem, and corrected it on the spot. In 10 minutes, I was able to take the lovely lamp back home in perfect working condition! Don't go anywhere else. These folks are the best! Thank you again J

What a great experience! Hell yeah. Response, communication, price and quality. So fast, great crew…read moreand the owner is awesome. Screw using Home Depot or Lowe's, support your locals!

In November, New Mexico Doors paid our business with a check which came back with insufficient…read morefunds. I spoke to the owner, he explained they had a problem with a customer, but promised to pay. I get it, sometimes checks bounce, and if a business keeps the lines of communication open I will work with them. So I waited a week or two. Then called the office and spoke to the office manager. That was it, nothing. Since then they have not returned my calls and will not get back to me. Today, the office number has been disconnected. the mobile number is still active and the owner still will not answer my calls. If in the event I ever get paid, I will update my review, but as of right now I doubt that's going to happen.

Thank you Debra @Paint Dept....she went above and beyond to help me find the right sheen and was…read moreable to perfectly color match my sample. Thank you for a job well done! Thank you for fixing my mix up!

This was the worst service I have ever experienced from a home improvement store. I needed a piece…read moreof cut by the foot turf which was only able to be cut by an employee. I asked for assistance numerous times and waited a half hour only to be ignored and never receive assistance.

Highly recommended, clean store, great customer service, prices are okay. The whole staff is very…read morefriendly and welcoming

I just moved here to Las Cruces from Denver. This business is amazing. Coming from the big city…read morewhere they don't really care about the customer, this place is a breath of fresh air. The girls at the front are very pleasant and greet you when you come in with a smile. Anyone you ask is more than willing to help you without giving you attitude. Prices are very very reasonable as well. I will never go back to one of the big stores ever. I will continue to do all my business at McCoys. Thank you so much.!

Found the service to be poor and uninterested. Here's what…read moreI found unsettling Made a purchase which was over $100. Than several days later I was left a phone message and told they had misquoted a price and my card was being charged the price increase. My purchase was based on their quote which went from being lower than being high than other places. Think they should have eaten their mistake.

Went to this place for many years because it is local and close to home. I purchased a rake which…read morecost more than Walmart but I figured it was better quality. A big sticker on the rake said "15 year warranty" that made me feel like it must be good quality. The first time I used the rake it caught a weed root bending the metal into a triangle. Never had a rake bend like that. Cheap quality even compared to Walmart or anywhere. I tried to return it but they said "they" wouldn't allow it because it wasn't really broke just bent. I'm too poor to pay more for a worse tool. Tractor Supply actually honors their warranties. They even asked me if I had a receipt. When I showed they they receipt showing I purchased the rake less than a week before, they came up with another excuse. I'll never go there again. I don't like paying more for a tool that doesn't even last a week.

No one greeted me. I passed several employees who barely glanced in my direction. One said a barely…read moreaudible hello. No one could be bothered to see if I needed any assistance, even when I was stopped for several minutes in the toolbox section. It really is a DIY place so serve yourself. There were several self-check out cash registers also. It appears customer service really is going away. Prices are as expected. Selection is as expected for a small store in a small town.

Went in to buy a specific microwave shown on their website. I noted it listed the location as aisle…read more866 which doesn't exist. I went in anyway as two were listed in stock. Turns out that they had none in stock. Pointed out the errors on the website to a clerk but as of now I the same incorrect information has not been corrected. They offered to order one but informed them I would buy it elsewhere. Went home and ordered the same item off of Amazon for a few dollars more but at least I didn't waste my time. All these big box stores are increasingly poorly managed with generally indifferent employees.

I just went into the store to buy a few things, when I noticed that the music playing was a song…read morethat repeatedly used the "F" word. That isn't acceptable in any retail business. Makes you wonder what the management and staff are thinking is good for business. Not a family friendly store.

The employees are friendly and knowledgeable. I actually really enjoy visiting this neighborhood…read morestore. They're helpful, patient, offer free popcorn (when available), the store is so clean, items are in stock. I can't recommend this place enough. I'll pay the slightly higher prices for their assistance and convenience.

The short of it is that we needed an AC motor stat. Middle of summer in southern New Mexico and our…read moremotor died. Called all over Las Cruces and you cannot get one anywhere retail. If you're looking for anything retail this is not the place. Not sure how there are no HVAC retail places in the one of the states that gets so hot in the summer. My advice: if you own your place, keep extra AC parts on hand so you don't have to wait a week for parts to arrive. And make friends with handy people so they can install them for you.

From the owner: Johnstone Supply is a wholesale only distributor serving professional HVACR contractors. Johnstone…read morehas the largest selection of equipment and genuine OEM parts in the industry. We have replacements for nearly every major brand and an extensive cross reference that makes sourcing hard-to-find parts easy. Johnstone Supply: Making it Easier to do Business.