Regardless of past experiences, this shop is amazing always has been and they owe everything to…read moreCraig Williams. He makes the experience fun and enjoyable and honestly, he is the only reason I will be coming back.

Nothing like being new to something and get taken advantage of but I guess that's how life works…read more But please let me be make the mistake and let you learn from it. Simply, don't patronize this business. I over paid 3 times as much for the vape and then the salesperson sold me vape juice that is almost 2 years old. Not going there again.

I visited Tobacco Connection around 1 PM on August 1 and noticed a vendor set up on the sidewalk in…read morefront of the store. I asked how long the vendor had been there, and the man said approximately two hours. I also learned that he didn't speak English. A female employee who was nearby then made an inappropriate comment, saying she wouldn't tell any white men because he might try to get him deported. I found this comment to be extremely rude and unacceptable. I told her that and explained I would report her to her manager. She responded that her manager was present and that she didn't seem to have a problem with her comment, which I found particularly concerning. Tobacco Connection needs to invest more in employee training to ensure their staff provides respectful customer service instead of making racist remarks in condoning illegal immigration.

I talked to Cindy, who is very friendly and very helpful. She was attentive to my request and made…read moresure she had the product in stock. Excellent service and a very good price which equates to good value. I'll definitely shop there again...

If you're in downtown Boise, this is THE place for premium cigars! To preface, I am a very…read moreoccasional occasional enjoyer of cigars... certainly no aficionado. However, this location is absolutely perfect everyone, from novices (such as myself) all the way up to the most discerning cigar smokers. To start, the walk-in humidor is very large and is well-stocked with an exceptional variety of cigars at every price point. Sturman's carries a diverse selection from top luxury brands such as Padrón, Perdomo, Dunbarton, Oliva, Ashton, and SO much more. Additionally, Sturman's has a great selection of affordable cigars for those on a tight budget. I must stress that all the cigars here, from individual sticks to full boxes, are VERY well-priced. Outside of cigars, the shop also has a solid selection of premium pipe tobacco. Leaving the humidor, the shop carries a choice selection of cigar and pipe hardware as well as accessories including lighters, cutters, punches, humidifiers, luxury humidors, ashtrays, handcrafted pipes, and so much more. Just like their cigar selection, Sturman's catalogue of accessories is highly diverse, ranging from affordable (but high-quality) options all the way up to premium hardware brands such as Xikar. Trust me, for all of your cigar needs, Sturman's is the spot to choose. While not as large as the lounges at the Sturman's locations in Eagle or Garden City, the lounge at the downtown location is still excellent. The indoor seating area is very comfortable. The four, leather chairs are comfy and the indoor seating area is extremely quiet, well air-conditioned, and equipped with fans and air purifiers making the overall smoking experience very pleasurable and relaxing. No lingering smoke here! On top of that, there's an outdoor seating area at the entrance of the shop with several cushioned chairs and a large ashtray for those who'd prefer to be outside. Lastly, it would be crime not to mention the store's desk clerk and tobacconist, Lance. Lance is incredibly friendly and exceptionally knowledgeable about cigars and hardware. I asked him what he would personally recommend for a medium to full body Maduro that wasn't too spicy or peppery. He immediately pointed me in the direction of the Leaf by Oscar Cigars, specifically in the 5 x 50 robusto size. This cigar was absolutely delectable and is most definitely my new favorite. Pairing this delicious cigar with the comfortable lounge made my time at Sturman's a delight! Lance was a lovely person to talk to while I was there and his enthusiastic dedication customer service elevated my already incredible experience. Whether you are looking for a quick stop for supplies or a welcoming place to relax and smoke a fine cigar, I can't recommend the Sturman's Smoke Shop in downtown Boise enough!

Always a pleasure to visit and chat with Lance. Exceptional…read moreselection with service. Sturman's is a must see when visiting Boise.

After 2 months the manager reached out and offered to make things right. I'm not one to try and get…read morefree things from business owners as I want to support local owners and help them grow, but it was just the manner that their employee handled me. I did come back in today and spoke with the manager. She apologized and explained how that employee was in fact fired only a week after being hired. I do appreciate that Julie reached out in an attempt to make things right and I do plan to return. I do agree with another persons review that some of the employees aren't so called "experts" in vaping but other than that one kid that is now fired the employees I've interacted with do care and try their best to help. My tip is just make sure you've done some of your own research on the products you use so you can make a better educated decision.

Brooooooo, fuck that guy and his negative comment the spot is Amazing... hopefully that 5 dollar…read morepod doesn't cause any problems next time

It's taken a minute to soak in the professionalism and the true spirit and meaning of management in…read morethe tops of this company. (Good lord I hope i spell this correctly) Rachelle, the district manager more than understood my complaint. Talk about forward thinking, this woman took it above and beyond bringing not only resolution to my issue but made it an opportunity to create a better shopping experience for everybody by eliminating an awkward shopping experience and eliminating some pressure on employees. I'm practically at a loss for words. I'm a previous manager of a restaurant with high level expectations in customer service and this district manager can see an issue and deliver the highest level of resolution. I give my greatest level of gratitude and respect for her management abilities. If you want your business to thrive this is the road of leadership you should follow. Best, Heidi Hiatt

I loved getting my smokes and such from this company. I spent quite a bit money every time I went…read morein. However, I purchased a disposable CBD cart on Friday Oct 10th, 2025. I went out to my car and opened the box. Immediately I saw that the mouthpiece was busted. In little pieces. I immediately went back in and informed the employee. He called the owner or store manager and to my surprise, I was told I had to contact the manufacturer and it wasn't their problem! Then the employee makes the following statement, "I'm really sorry. We're supposed to open them in store so you can see them because they are not returnable!" Unbelievable! I told the employee the owner was a f ing clown and I would take my business elsewhere! I then was approached by a former manager who told me the owner was a terrible person! If you want to get ripped off, go to tobacco connection on Ustick and Cloverdale! Also, when an item says not for individual sale, are you supposed to ignore that and sell said items individually? I'll.be your huckleberry....let me look into this. See, they make a lot of $$ selling cigars individually yet on the outside of most boxes, it states not for individual sale. If it's not allowed I'll be the concerned citizen and make a phone call! The employee did not do his job! The owner or manager is illiterate and clearly has no problem stealing from people or should I say, selling garbage products that are broken and not provide a refund to the customer. I went back in 3 minutes after walking out. I didn't even leave the property yet the broken $20 CBD cart I was sold by an employee who clearly screwed up is non returnable? GO TO BIG SMOKE! LESS EMPLOYEE TURNOVER,BETTER PRICES, BETTER PRODUCTS AND THEY STAND BEHIND THE PRODUCTS THEY SELL TO CUSTOMERS! YEAH, ITS OUT OF MY WAY BUT TOBACCO CONNECTION CAN SUCK IT!

This place is the best vape shop in town!! Everyone is super nice and super professional!!read more

GO HERE AND NO WHERE ELSE!…read more I'm typically hesitant to step into vape shops because most have a douche vibe about them and I often feel out of place. I don't like those obnoxious vapes with the huge battery packs (they do have those). I prefer something more slick and low profile, but I didn't want a cheap vape pen because they often break quick. The salesperson was very helpful and showed me the Joyetech vape. Surprisingly the whole setup for the vape and the juice was only $50 which I've paid that much for a pen setup. When I first saw this place I thought it was a vape and coffee shop which was pumped for but for now it's just vape. Hoping that changes I went in a second time to get my coil replaced and was helped by the owners husband. He was very friendly and helped educate me more about my vape. Overall I'm 100% satisfied with Cafe De Vapor and wouldn't tell anyone to go anywhere else!

The person working there was very polite, theres plenty of styles to choose from. Overall, Nice…read morestore but didnt have what i was looking for unfortunately

It's supposed to be open til ten but the rude old lady in the store wouldn't let us in at 9:30…read more Jesus Christ get it together.

I have an injured ankle and ca't walk very far. I called, and Briana looked for the juice I wanted…read more She put it on hold for me. I appreciated that so much!

Amazing place to get vape and hookah and some groceries if your up to . Great owner , friendly and…read moreprices are the best in town . I rather drive extra few miles to him than closest store nearby. Definitely recommend.

Matrix Vapor on vista is the best shop in town. They always have a great selection of vapes, juice,…read moreand CBD. I go here often and have always had a pleasant experience with the employees. If you like dogs sometimes there a cute black lab to greet you

They are by far the most educated and friendly vape shop I've been to! Absolutely love this shop!…read moreThey answer all my questions and help me with tips and tricks to my vape. 10/10 you should go!