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    Big Sandy Superstore

    2.5 (67 reviews)
    Closed 10:00 am - 8:00 pm

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    Sofa and loveseat

    A one star is only given because my sales person was a nice guy. We purchased a couch, loveseat and recliner. Within 1 month the material was fraying beyond belief. They replaced the couch and loveseat and the delivery driver even said this will happen again because it was the same material. Sure enough it happened with another month. After 1 month they try to say this is normal wear and tear, wrong! I dealt with all this over text messages also. Very unprofessional to say the least. I reported them to BBB and consumer protection. This place shouldnt be open if they are going go sell furniture and not stand behind it.

    Bent panel.

    I bought a fridge there, they were the nicest people to deal with pre-sale. Their delivery people damaged the fridge getting it into my house. They scratched the front glass and metal panels, bent a corner metal piece and dented the front. After a month a promising they would fix the damage, they then went back on their word and refused to correct the damage they caused. This is a warning to all potential customers, buyer beware.

    Left side hole below the microwave.
    Farrah M.

    I really loved the text messaging communication system, and the delivery map, so I knew exactly when the installers would arrive. They were very friendly and cleaned up after themselves. The microwave looks amazing and they made sure to hand me the manual and warranty card before leaving. The only issue I had was I paid for installation and was disappointed when I saw that I will have to repair my wall because they drilled outside of where the template would have hidden the holes.

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    4 days ago

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    2 days ago

    Great customer service when buying my appliances and the delivery guys were quick and friendly. And right on time!

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    Page 1 of 2

    Ask the Community - Big Sandy Superstore

    Review Highlights - Big Sandy Superstore

    My 5 star rating is based only on these 2 men.

    Mentioned in 2 reviews

    Read more highlights

    Pugh Furniture Warehouse Showrooms - Pugh Furniture Entrance

    Pugh Furniture Warehouse Showrooms

    1.5(8 reviews)
    76.9 mi

    I needed a new sofa/couch to replace an old piece. I went with a friend to all of the furniture…read morestores from Southridge to Dunbar and even down to Huntington and back. My friend and I searched through types of sofa and types of fabrics trying to find something that I liked and that was comfortable. We realized we didn't know the terminology used for different styles of arms and other components of sofas and the staff at Pugh assisted us with that, which helped when we explored other furniture retailers before returning to Pugh. As far as quality, Pugh had selections that are as good or better than any other place in the valley, had a variety of fabric selections that rivaled any other store and - most importantly - had very competitive pricing. The staff was all very helpful and did everything they could to assist me through the whole process of buying a new piece, setting up delivery and removing the old piece being replaced. My experience with Pugh Furniture was excellent and I'd recommend Pugh Furniture to anyone needed new furniture. If you're in the market for a piece of furniture then you should definitely give Pugh a visit. David H

    Stay away from this business! They do not know what customer service is! Unfortunately we…read morepurchased a Parker House leather sectional sofa which was just one defect after another. The company sent people out to check the sofa on two occasions. They claimed that Covid-19 was problematic for the availability of replacement parts. That will be two YEARS of doing NOTHING this May (less than two months to go)! I have called many times to speak with manager/owner but she is ALWAYS out or simply gone for the day! How we hated this furniture and now we have transferred that feeling to Pugh Furniture! This is a company I grew up with as having a reputation for quality. Well, no longer! Avoid this place! They are charlatans. They gladly take your money and if you have any problems, too bad for you! We have given away the sofa. We purchased from the Ashley store. It was not easy as I am a disabled veteran and rely solely on my VA disability to support my family! Shame on you, Pugh Furniture! You will never get another sale from me nor anyone I speak with who might even be contemplating shopping at Pugh Furniture!

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    Pugh Furniture Warehouse Showrooms - Pugh Furniture Entrance

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    Pugh Furniture Entrance

    Big Sandy Superstore - furniture - Updated May 2026

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