I spent over 7k in this store, and exactly 3 years later, we have to replace a mattress that costs…read more2,200. I contacted the store and informed them, and their response was to send pictures so they could send them to the manufacturer and the head of corporations. That was done, and in the time waiting I spoke with 3 different staff members. I finally received a call stating that the mattress company Purple agreed it needs to be replaced. At this time, I was told the different options I had. One was to keep it and get my money back, which would be 60% of the 2200, which is 1340, or I could exchange for the same one or for a different one. If the price was higher, I had to pay the difference, and if it was lower, then I would receive the difference in price back in cash. I went up to the store and ended up finding a mattress that I liked and wanted to purchase. The new mattress I picked out was quite a bit lower than the purple $2200 one. I was then informed that the staff member who told me I would receive a refund was wrong and they don't do that. So I asked what am I supposed to do, and they said I could get the new one, but I had to take store credit. I told the employee that I don't want store credit. Not only do I not want it, but I don't have room to buy anything else in my home. I told the employee, and I spoke on TBD phone that I don't want a store credit, and she flat out said no, you don't have to have store credit. By this time I'm getting very upset and I believe the man they went and got was a manager and I told him everything and he just said that whoever I talked to was wrong and they don't do cash refunds. The manager then said he would call someone higher that feels with this more and get ahold of us. We said it sounds good. We received a call a day or two later, and the person said that whoever told us that we could get our money back was wrong and they only do in store credit. I don't think if you purchase an expensive item that falls apart 3 years later, you should be forced to have to get another one. The only choice I have is to get the same thing or something else but from the same store. Why do I want to purchase anything from a store that doesn't stand by the warranty or stand by their products. I want my money back to go somewhere else to purchase a mattress. To be honest, I want to return all of the $7400 worth of items back to the store and get my money back! I will be putting my story and experience all over social media, and I will be contacting Better Bunisness Bureau, and I'm contacting an attorney.

family-run mob business, style, where I had the pleasure of meeting a salesperson/con…read morewanted a couch in an ad, I was told the sale was good for financed 1400 or more purchases. ha, No, thanks.

I bought a houseful of furniture here a few years back. The living room chair I bought for myself…read morekept falling apart. They came about 4 or 5 times under warranty replacing constant problems. Finally they told me they would not service it anymore even though it was still under warranty. I am retire and weigh 140lbs. The lady in the store actually told me "well you aren't supposed to sit in it all the time" I wouldn't suggest anyone bought from a woman or business that flakey. I went elsewhere and bought my next furniture.

Expected delivery date 2/03/2026 , left multiple messages not one call back its been 5 weeks .so…read more I go in person and cancel the order. owner tells me he is not giving the money back that was paid approximately $1400.00 , beware of this business

We needed a new mattress. We ordered one and paid for it. The man there kept putting us off on when…read moreit would be delivered. Months later I managed to get my money back from him. It was a terrible experience.

Expected delivery date 2/03/2026 , Left messages and no call back been 5 weeks , I went to the…read more store to cancel the oder the owner tells me no return on the appox $1400.00 already paid . Beware of this business

My husband and I went furniture shopping on Black Friday after a friend suggested we check out…read moreJay's Furniture Barn. Our sales guy was Ethan. He was super friendly, honest, was there when we needed him and gave us space when we needed to think about things. We set up a delivery and the gentlemen who came were Zeke and Carlos. They were extremely friendly, helpful and professional. Also very strong, they couldn't quite make it up our long driveway so had to carry our furniture a good bit of way to the house. They handled our furniture with care and also didn't let the extra work of carrying our furniture get in the way of their friendly demeanor. They also took our old furniture out of the house for us and carried a rocking chair to the basement. Overall excellent customer service from the time we walked through the barn doors to the time the delivery guys left our house. We got a great deal on nice furniture, I would highly recommend this business to anyone needing to purchase furniture.

I am located a fair distance from the store.. I went to their website and have to say. A place that…read morecannot put prices on their website, trying to pressure me to call is about all I need to see. They may be great, but I don't need to be told to call and jump thru the hoops of some salesperson just to get a price. I am already considering over an hour drive to go get a recliner. I would like to have more than just a catalog picture. Price as well as what fabric options before I burn a tank of gas to get there. Now they may have a wonderful staff and service. I do not know yet. The website and it's lack of information on the pieces I was interested in and the "call for best price" and "request more information" forms to be emailed what I need to know (and giving them my email address in the process) was enough to put me off. Until that changes, I will look elsewhere.

I was looking for a neutral, quality couch that would keep its shape for years but still be…read more comfortable enough to take a Sunday afternoon nap on. I visited many furniture stores and found out that due to COVID, shipping was backed up to July in some instances. I just couldn't find the perfect couch. I had almost given up when I went to Abbott's. I found the best couch and I was able to take it right off the floor! The salesmen were properly masked and so polite while answering my endless questions. My couch was delivered quickly and even the gentlemen who delivered it were wearing masks. This couch is a beautiful, solid addition to my home and it has passed the nap test. I highly recommend Abbott's.

From the owner: A family owned business for 45 years! Serving the Weidman and the greater Mt. Pleasant area…read more Customer service and prices beyond compare. If you are looking for home furnishings, carpeting, bedding/mattresses - look no further! Installation/layaways/free delivery. Currently due to the Covid-19 hours store is closed until further notice. Please be on the look out for updated information as we do our part to keep the community safe.