my recliner was deliver when promise,if fact was sooner than I expecte. The delivery and set up was done quickly and the delivery person was curious and polite. very satisfied with my experience with Big Sandy read more

I looked on line to get some replacement knobs for my cooktop. They stated the item was in stock and would be available for pick up in a day. No big deal so I placed the order online Jan 19th. Well I did not hear anything called in a week we had to order from manufacture. Two weeks. Well they finally arrive on March 6th. Any apology? Nope made me wait for 30 minutes to find the box and thankfully the warehouse guy ran the knobs up to me so I did not need to wait in pick up line. I think this is my first and last purchase from Big Disappointment, I mean Sandy's read more

Big Sandy Superstore - Dayton - Nice showroom - Appliances Near Me - Dayton, Ohio

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DO NOT BUY APPLIANCES FROM BIG SANDY'S. BUYER BEWARE. My wife and I bought an expensive KitchenAid refrigerator from Big Sandy's only a couple months ago. The icemaker has NEVER worked. Three separate repair visits later--it STILL DOESN'T WORK. We even paid for a 5-year warranty, yet Big Sandy's refuses to replace the refrigerator. Now we're stuck with an expensive, practically brand-new refrigerator that doesn't fully work. The customer service has been just as bad--promised callbacks that never happen, slow responses, and having to explain the same problem over and over. Three failed repair attempts should be enough. Replace the refrigerator and stand behind what you sell. We seriously regret buying from Big Sandy's. If you're shopping for appliances, think twice before spending your money here. read more

Ronnie and Jordan are courteous, hard-working young men. They came in with a smile to lift heavy appliances. They installed my water and ice line no problem. They were quick, efficient, and had awesome attitudes. I appreciate them helping me get a working refrigerator in my house. Thank you Big Sandy! read more

Big Sandy Superstore - Dayton - Appliances Near Me - Dayton, Ohio

We purchased a Thermadore fridge in 2023. 2 years later, we began having serious issues with it. BSS takes weeks to get back to you always saying "...needs to go thru warranty approval". Then sending out txts inquiring if service repair has reached out yet. It's a game- I call the intended service repair and they haven't heard from BSS after multiple attempts trying to reach BSS. Stay away from this store if want major headaches lasting a long time read more

Being able to track when your delivery is expected is a great feature; thus, you can plan activities and not sit around waiting for a long time. The original time frame was 1-5, but on the day of delivery, we could see which stop we are supposed to be at and the estimated time of arrival. read more

This place is a mess. We had so many delivery issues because the person who came to do the "site" inspection dropped the ball so when they showed up with the appliances, they could NOT be installed. Also the manager, Travis, said he would "personally" call me back when I called to complain, never did call back, nor would he take my calls when I called him. Customer service is non-existant. read more

tony and Diante were great professionals. Thank u for making this an easy experience. Recommend buying from Big Sandy's

Service executed in the delivery window. Kind people careful with equipment moving in and out of house.

delivery experience 5 out of 5 still waiting on my refund that was supposed to be deposited a couple of weeks ago. once that has been taken care of, I'll be completely satisfied!!! read more

Great service in store and outstanding service during the delivery. We'll be back for sure! Thank you

Buyer beware. Do not buy furniture at Big Sandy in Dayton Ohio. My 76 year old mother bought a couch from there. It was in perfect condition at the time of the sale. 4 people inspected it, including their salesman. When it was delivered it had a big tear in the back and they are refusing to fix it or repair it. They are taking advantage of an elderly woman and that is not acceptable. Worst customer service ever! If their furniture was delivered with a tear they would want it fixed or replaced and my mother deserves the same respect. No one I know will ever shop.at Big Sandy again​ read more

Angelo & H. Truck 810 were AMAZING delivery guys! Very professional and helpful!! Completely made up for initial incorrect delivery!

We picked this store to purchase a living room couch sectional after paying delivery was arranged. The delivery person did your establishment a total disservice . I would call him out by name but I will save that for Upper Management when I file my complaint. With that being said everything was returned. read more

I wasn't hopeful when I went into Big Sandy's looking for a couch for my family room. I have been disappointed multiple times with the selection most furniture stores carry. I was surprised to find the exact piece of furniture I was looking for. The best part was the price. I feel the customer service was excellent. The delivery team was friendly and placed my furniture exactly as I requested. Overall I am super impressed. I will definitely come back for future furniture needs. read more

Our experience with Big Sandy was great from the sales man to the delivery.. I would highly recommend doing business with them.

Great service at the store and great delivery service. The guys were quick to deliver, handled everything carefully, and checked all mechanisms to make sure it worked properly. read more

The delivery guys were phenomenal, professional, polite, respectful and overall did everything right. Loving my new living room space. Very good quality sofas . Worth the wait and they look more expensive in my home. read more

I'm very impressed not only with the quality of the item I purchased but the delivery was absolutely seamless. Big Sandy's provided timely text updates along the way, efficient delivery, and professional customer service and support ! I would purchase from them again in the future! Excellent job! Thank you, Keli B. read more

While staff at the Huber Heights location was friendly, the leather sofa and loveseat we purchased have been a big disappointment as well as the extremely poor service received when we called corporate about our rejected claim for a damaged foot rest. Now, if the footrest is truly leather, I don't think that "leather" should wear away from feet resting on it. This was after about one year of use. They sent a repair person to look at it and he agreed it was unacceptable and said he'd order a new piece to replace the damaged one. We've had other leather furniture that had no leather worn away after many years of use. We will never shop at Big Sandy's again and we pass this on to anyone who mentions buying furniture or appliances. All bc they wouldn't replace a piece that would have cost them less than $100. read more

Not a happy customer at all with big sandy superstore in miamisburg. Took four tries to get us all the correct color of furniture. Mistake after mistake hope you get it corrected for your next customers which won't be anyone I know or me. read more

The delivery guys did fine, but left no manuals or anything (it's all electronic furniture). The next day, the recliner wasn't working. Green light is blinking, controls on the side for reclining was blinking. Text the salesperson we purchased it from, and never heard from her. also text the chat bot and that said someone would be reaching out. Still heard nothing. Ended up having to call on 12/7 to finally get a hold of someone, for them to tell me they can't even send a tech out until 12/26 to look at my recliner. Now I'm paranoid of the other 2 having the same issue. We spent almost $5K on this furniture and less than 24hrs later a piece was broken and have to wait 3 weeks for someone to come look at it. I feel that's a ridiculous amount of time to wait for a repair for something brand new. Finally received a replacement recliner on 1/16. Had another tech come out to look at the loveseat that looks completely bent when you recline and not put together right. He of course says it's the "mechanism" and would put in an order to replace it. On 1/28 I receive a text that it's going to take 16-22 weeks to get that part in. Apparently they won't replace the love seat. Brand new furniture that we purchased in November 2024 and delivered in December of 2024. So far, I am not impressed w/ this store at all and I will not purchase anything from them ever again. I've attached pictures of the furniture we bought so everyone knows don't buy this furniture. It's made in Vietnam so if you need something repaired on it, just know you will be waiting 4-5 months at least for the part to come in, then they have to schedule to come to your area and where I live it's another 3-4 weeks out. I've also text the store manager yet again a cpl days ago and I have yet to hear back from him nor from the store when they said they would email the manufacturer about a replacement. This store does not care about you once they get your money. Don't waste your time. read more

Big Sandy Superstore - Dayton - Appliances Near Me - Dayton, Ohio

I purchase a ge dishwasher and a "special order" loveseat online with white glove delivery and installation of dishwasher. My experience from that point has been horrible and I've not received one apology, for all the ridiculous treatment by delivery/ installation team. The delivery team went to wrong address " next door " 7am woke him up because they couldn't find our address. (The address is in front of all moraine city houses in bold white a green signage ) Neighbor told them next door ,neighbor stated they took pictures and never knocked on our door and they left . Delivery was rescheduled for that Saturday per store manager and Eva Braniff. Saturday delivery team comes to home ,proceeds to take photos and videos of our home all the way into kitchen and under counter . We had already removed old dishwasher, delivery team proceed to tell us they couldn't install unit with no explanation other than they was looking for old lines to reinstall. They returned with unit and said "you have to call plumber" and refused to install leaving dishwasher in living room and us with out water or dishwasher. Simply because unprofessional installation/delivery team lacked common knowledge of installation of products they are being sent out to perform. The part the install guys lacked was a $3 fitting.. That was in the parts bag. The delivery team was rude combative and belligerent, the came in acting as they did not want to install, this experience was the most unprofessional disappointing christmas present I've ever gave. I want to mention Eva in corporate and store manager "dayton mall" for their help. The dishwasher works great after I paid a real installation person. Do better, don't offer installation of products if employees are barely able to navigate a large truck let alone install a dishwasher. Very disappointed by the entire experience and i think once I finally get delivery of the loveseat I will end my relationship with Big Sandy's there are other entities that actually do care for their customers. JB. read more

Great service in the store, not pushy but very helpful!!! Purchased on Monday.. delivered on Friday!!! Easy to schedule for delivery/set up/haul away!! read more

Big Sandy Superstore - Dayton - Samsung refridgerator - Appliances Near Me - Dayton, Ohio

Bought a love see salesman wasnt honest told me they remove old love seat then later stated they don't do anything but ground floor removals. Then failed to tell me they only deliver on Wednesday. Wont be shopping there again. read more

I purchased a very expensive mattress last may and it sunk in in less than 6 months I call big Sandy's and they stated that I had to pay just to have my warranty honored what a scam business read more

Order was postponed. Once it did finally come in still had to wait another week for a delivery as "too busy" to fit me in is what I was told. Do have to say delivery guy Maximo was amazing and very kind. Have bought alot of furniture and was always happy with sales person. But will definitely shop elsewhere for appliances. read more

Please - PRIOR to shopping here - Go to the BBB's website; read all of Big Sandy's heinous engagements and dealings BEFORE you ever BUY Furniture from Big Sandy's Furniture! See for yourself! This furniture company is soo negative they do not even able to BBB certified! They're BBB rating is ridiculously LOW & Terribly Bad! Here's the link see for yourself! https://www.bbb.org/us/oh/franklin-furnace/profile/furniture-stores/big-sandy-superstore-0292-13711 Better Business Bureau is website any and all shoppers MUST see before EVER shopping here! Take my word; you'll not be sorry you spent 5-10 minutes reading the BBB's website! This is the absolute WORST furniture store EVER! These people are frivolous & will intentionally RIP you and your entire family off! I had a great friend whom worked here for nearly a decade. Shady. Watch out you will get burned! They will sell you a piece of furniture that is NOT worth the value that you are paying for it and intentionally yet simultaneously make you feel like you are receiving a great deal! Sales Rep are Kingpins of Trickery!! It is BEST to NOT go here with any money - and DO not plan to waste your hard earned money here to say the very least! It is sad to see them rip off Ohio hard working families! Check the Better Business Bureaus website PRIOR to shopping here! You'll be ripped off and you may NEVER receive your money back. read more

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We bought a set of kitchen appliances from here in 2022, some issues from covid but overall was not a bad experience. Got a VIP invite this past week for sales and tax free weekend. From the minute we entered the sales person was on us, several times we said we were just looking, let us look around and we'll grab you if we have questions, but she WOULD NOT leave us alone to look on our own. Followed my wife then followed me, it was aggressive sales, we walked out and will never go back. No one likes this sales approach, get a clue on why the store was empty despite the sales and tax free weekend. read more

Prompt efficient service with the delivery of the refrigerator delivery. The refrigerator is wonderful with plenty of room. The sale price was great. Perfect timing because our old one went out. read more

Bad experience again and customer service will not allow you to speak to a manager and they could care less about their customers.

I am giving a 4 only because I do not actually have my washer/dryer yet. The first impressive thing, I was able to hold the sale price, which will help me when I move. When I walked in, I was immediately greeted by the sales team. I told him what we were looking for and he directed me. Daniel was there and showed me the model I was looking at in the ad. I looked and priced other stores, but Sandy gave me the best deal and delivery options. read more

Don't waste your time or money. Spent $6000 on leather section, ottoman and recliner. Was supposed to have the recliner in 2 weeks and then told it be January, 2 months late. The ottoman, ($750), had no padding on corners and started to sag after 1 week. After complaining they finally sent someone out. He said they don't put much padding on the corners and it is not made for sitting on. REALLY! Been waiting for almost 3 weeks and after calling finally got repair scheduled. They could not give an approximate time just that it would be Thursday. They expect you to spend your whole day waiting on them. Never again will I grace their door. read more

Big Sandy Superstore - Dayton - Appliances Near Me - Dayton, Ohio

IF I COULD GIVE A 0, I WOULD!!! I would. Beyond disappointed with this store. We dealt with Cat. Lie after lie. We was gonna go with the $1100 mattress but Cat had told us it would not qualify for the 120 day comfort. So we went with a $4100 one. We asked her, worst case scenario, we could return this for the $1100 one and she said that is correct. So it was better to spend over the limit that was required for the comfort policy. We did not like the mattress so we got ahold of her and told her and said we would like to go with the other one. She insisted we comeback in to decide. So we thought about it and said we wanted to return this, we didn't care what the restocking fee was. She said we dont do that. So I got ahold of a gentleman on line and he told us to get ahold of the sales rep and have her fill out a form that could be sent to corporate for approval for a return and pay the restocking fee. So I got ahold of her and told her what he told me. No response. Then the manager calls me and said Cat was wrong for telling me we can get the cheaper mattress and the gentleman online was wrong also and could not pay a restocking fee. So he said he understood my frustration and would work with me and do a store credit but we had to spend the amount we paid for the mattress by Jan 1st our deadline. That was the best he could do. So we had a bedroom suit picked out which the dayton store did not have a display. So Cat said the bridgewater location had it on display to go check it out there. We did, and that store manager called the dayton store to let him know we wanted to go with that. At first he did not remember the conversation, then he did and said he did not tell me that. So why would I waste my time going to that store? Another lie. So I got ahold of Cat and said I do not appriciate the lies. So what is the managers rule this week? 3 weeks later, still no word. So then I got ahold of customer servise and wanted to file a complaint. So he said he would let the regional sales manager know and I would here from them. 3 weeks later I have still not heard from them either. I was hoping to build that relationship to buy furniture in the future with them. Absolutely not! The lies. The unprofessionalism. Never again will I deal with them! read more

I really dislike leaving bad reviews but Big Sandy has not handled my concerns properly. I purchased a dining room set back in January 2023, shortly after receiving my set, one of the stools legs became wobbly. I put a service request in, and a technician came out and repaired. A couple months later, all of the stools became wobbly and even had some legs that broke. I put my service request in in May, here we are in November 2023, I'm still waiting for either new stools or getting current stools repaired. The store can't do anything, corporate hasn't done anything. I'm very annoyed about this, as I haven't used these stools since approx. May. A waste of money. read more

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The store has a great selection of furniture to buy. The sales representatives were friendly and not pushy. We found a great sectional at a phenomenal price. The furniture delivery people were also incredibly helpful, friendly, and fast. They were conscientious of our home and the items they were delivering. Thank you! read more

Just bought a freezer today. Processed foods very easy. They have lots of stuff like appliances and furniture. Adam, our sales guy was knowledgeable, friendly non-intrusive. Prices seem very good and they have a wide selection of choices. Overall, it was a very positive experience read more

Big Sandy Superstore - Dayton - Freezer - Appliances Near Me - Dayton, Ohio

This was one of the worst experiences I have ever had. Wife and I have been looking for the right couch set. For about 4-5 years. We finally found one at Sandy's super store. They in store sales were fine. It was as soon as they dropped the couch off. It was missing a foot. So we asked before they left. The delivery guys said will get right on it. About a month later. We had to wait for the other service dept. to come out and install the screw on leg. Then from the couch sitting on the ground. I even told them that it shouldn't be sitting on the ground like that. They said it would be fine. When the repair guy came out. The entire inside of the brand new couch that we didn't even make a payment on yet. Was broke. The insides are cheap wood. I asked if I could return it. They said we had it too long. Now we have to deal with the service dept. the sales team. Just transfer you to the service department. Needless to say. This has been the worse experience I've ever had. I will never buy anything from these furniture stores. Now we have a broken couch that is brand new. Will say the sales team were nice. Once the sale was done. It was sorry talk to the service department. I have a lot more documentation on all of this. read more

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Was lies to on many of the things that they sold us. Don't not buy from these people. was told we could return the bed and frame if wasn't happy with it. went to ask about getting a different mattress and frame. They told me the frame can't be returned. note was wasn't told other wise. if not we would not bought the 1000 adjutanle frame. Next we was sold a protection plan for our furniture. had kids get it dirty and asked about how to use the plan we was sold. Apparently not all stains are covered under this warranty. not sure why this is not told to the customer before buy this 500 extra plan if it isn't going to be fixed! I say zero stars very dis all the way around. very shady place. s shop at your own risk read more

Love my new couch so far! Delivery was prompt quick and courteous! I hope my catnapper gives me many years of relaxation! read more

Big Sandy Superstore - Dayton - Appliances Near Me - Dayton, Ohio