Excellent price and service! Delivery crew was friendly and careful with purchased items. Removed old furniture set and hauled away

I looked on line to get some replacement knobs for my cooktop. They stated the item was in stock and would be available for pick up in a day. No big deal so I placed the order online Jan 19th. Well I did not hear anything called in a week we had to order from manufacture. Two weeks. Well they finally arrive on March 6th. Any apology? Nope made me wait for 30 minutes to find the box and thankfully the warehouse guy ran the knobs up to me so I did not need to wait in pick up line. I think this is my first and last purchase from Big Disappointment, I mean Sandy's read more

Big Sandy Superstore - Dayton - Nice showroom - Appliances Near Me - Dayton, Ohio

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The delivery guys were phenomenal, professional, polite, respectful and overall did everything right. Loving my new living room space. Very good quality sofas . Worth the wait and they look more expensive in my home. read more

This place is a mess. We had so many delivery issues because the person who came to do the "site" inspection dropped the ball so when they showed up with the appliances, they could NOT be installed. Also the manager, Travis, said he would "personally" call me back when I called to complain, never did call back, nor would he take my calls when I called him. Customer service is non-existant. read more

We picked this store to purchase a living room couch sectional after paying delivery was arranged. The delivery person did your establishment a total disservice . I would call him out by name but I will save that for Upper Management when I file my complaint. With that being said everything was returned. read more

Not a happy customer at all with big sandy superstore in miamisburg. Took four tries to get us all the correct color of furniture. Mistake after mistake hope you get it corrected for your next customers which won't be anyone I know or me. read more

While staff at the Huber Heights location was friendly, the leather sofa and loveseat we purchased have been a big disappointment as well as the extremely poor service received when we called corporate about our rejected claim for a damaged foot rest. Now, if the footrest is truly leather, I don't think that "leather" should wear away from feet resting on it. This was after about one year of use. They sent a repair person to look at it and he agreed it was unacceptable and said he'd order a new piece to replace the damaged one. We've had other leather furniture that had no leather worn away after many years of use. We will never shop at Big Sandy's again and we pass this on to anyone who mentions buying furniture or appliances. All bc they wouldn't replace a piece that would have cost them less than $100. read more

I purchase a ge dishwasher and a "special order" loveseat online with white glove delivery and installation of dishwasher. My experience from that point has been horrible and I've not received one apology, for all the ridiculous treatment by delivery/ installation team. The delivery team went to wrong address " next door " 7am woke him up because they couldn't find our address. (The address is in front of all moraine city houses in bold white a green signage ) Neighbor told them next door ,neighbor stated they took pictures and never knocked on our door and they left . Delivery was rescheduled for that Saturday per store manager and Eva Braniff. Saturday delivery team comes to home ,proceeds to take photos and videos of our home all the way into kitchen and under counter . We had already removed old dishwasher, delivery team proceed to tell us they couldn't install unit with no explanation other than they was looking for old lines to reinstall. They returned with unit and said "you have to call plumber" and refused to install leaving dishwasher in living room and us with out water or dishwasher. Simply because unprofessional installation/delivery team lacked common knowledge of installation of products they are being sent out to perform. The part the install guys lacked was a $3 fitting.. That was in the parts bag. The delivery team was rude combative and belligerent, the came in acting as they did not want to install, this experience was the most unprofessional disappointing christmas present I've ever gave. I want to mention Eva in corporate and store manager "dayton mall" for their help. The dishwasher works great after I paid a real installation person. Do better, don't offer installation of products if employees are barely able to navigate a large truck let alone install a dishwasher. Very disappointed by the entire experience and i think once I finally get delivery of the loveseat I will end my relationship with Big Sandy's there are other entities that actually do care for their customers. JB. read more

The delivery guys did fine, but left no manuals or anything (it's all electronic furniture). The next day, the recliner wasn't working. Green light is blinking, controls on the side for reclining was blinking. Text the salesperson we purchased it from, and never heard from her. also text the chat bot and that said someone would be reaching out. Still heard nothing. Ended up having to call on 12/7 to finally get a hold of someone, for them to tell me they can't even send a tech out until 12/26 to look at my recliner. Now I'm paranoid of the other 2 having the same issue. We spent almost $5K on this furniture and less than 24hrs later a piece was broken and have to wait 3 weeks for someone to come look at it. I feel that's a ridiculous amount of time to wait for a repair for something brand new. Finally received a replacement recliner on 1/16. Had another tech come out to look at the loveseat that looks completely bent when you recline and not put together right. He of course says it's the "mechanism" and would put in an order to replace it. On 1/28 I receive a text that it's going to take 16-22 weeks to get that part in. Apparently they won't replace the love seat. Brand new furniture that we purchased in November 2024 and delivered in December of 2024. So far, I am not impressed w/ this store at all and I will not purchase anything from them ever again. I've attached pictures of the furniture we bought so everyone knows don't buy this furniture. It's made in Vietnam so if you need something repaired on it, just know you will be waiting 4-5 months at least for the part to come in, then they have to schedule to come to your area and where I live it's another 3-4 weeks out. I've also text the store manager yet again a cpl days ago and I have yet to hear back from him nor from the store when they said they would email the manufacturer about a replacement. This store does not care about you once they get your money. Don't waste your time. read more

Big Sandy Superstore - Dayton - Appliances Near Me - Dayton, Ohio

Order was postponed. Once it did finally come in still had to wait another week for a delivery as "too busy" to fit me in is what I was told. Do have to say delivery guy Maximo was amazing and very kind. Have bought alot of furniture and was always happy with sales person. But will definitely shop elsewhere for appliances. read more

Bought a love see salesman wasnt honest told me they remove old love seat then later stated they don't do anything but ground floor removals. Then failed to tell me they only deliver on Wednesday. Wont be shopping there again. read more

I purchased a very expensive mattress last may and it sunk in in less than 6 months I call big Sandy's and they stated that I had to pay just to have my warranty honored what a scam business read more

Great service in the store, not pushy but very helpful!!! Purchased on Monday.. delivered on Friday!!! Easy to schedule for delivery/set up/haul away!! read more

Big Sandy Superstore - Dayton - Samsung refridgerator - Appliances Near Me - Dayton, Ohio

We bought a set of kitchen appliances from here in 2022, some issues from covid but overall was not a bad experience. Got a VIP invite this past week for sales and tax free weekend. From the minute we entered the sales person was on us, several times we said we were just looking, let us look around and we'll grab you if we have questions, but she WOULD NOT leave us alone to look on our own. Followed my wife then followed me, it was aggressive sales, we walked out and will never go back. No one likes this sales approach, get a clue on why the store was empty despite the sales and tax free weekend. read more

Prompt efficient service with the delivery of the refrigerator delivery. The refrigerator is wonderful with plenty of room. The sale price was great. Perfect timing because our old one went out. read more

IF I COULD GIVE A 0, I WOULD!!! I would. Beyond disappointed with this store. We dealt with Cat. Lie after lie. We was gonna go with the $1100 mattress but Cat had told us it would not qualify for the 120 day comfort. So we went with a $4100 one. We asked her, worst case scenario, we could return this for the $1100 one and she said that is correct. So it was better to spend over the limit that was required for the comfort policy. We did not like the mattress so we got ahold of her and told her and said we would like to go with the other one. She insisted we comeback in to decide. So we thought about it and said we wanted to return this, we didn't care what the restocking fee was. She said we dont do that. So I got ahold of a gentleman on line and he told us to get ahold of the sales rep and have her fill out a form that could be sent to corporate for approval for a return and pay the restocking fee. So I got ahold of her and told her what he told me. No response. Then the manager calls me and said Cat was wrong for telling me we can get the cheaper mattress and the gentleman online was wrong also and could not pay a restocking fee. So he said he understood my frustration and would work with me and do a store credit but we had to spend the amount we paid for the mattress by Jan 1st our deadline. That was the best he could do. So we had a bedroom suit picked out which the dayton store did not have a display. So Cat said the bridgewater location had it on display to go check it out there. We did, and that store manager called the dayton store to let him know we wanted to go with that. At first he did not remember the conversation, then he did and said he did not tell me that. So why would I waste my time going to that store? Another lie. So I got ahold of Cat and said I do not appriciate the lies. So what is the managers rule this week? 3 weeks later, still no word. So then I got ahold of customer servise and wanted to file a complaint. So he said he would let the regional sales manager know and I would here from them. 3 weeks later I have still not heard from them either. I was hoping to build that relationship to buy furniture in the future with them. Absolutely not! The lies. The unprofessionalism. Never again will I deal with them! read more

Bad experience again and customer service will not allow you to speak to a manager and they could care less about their customers.

Please - PRIOR to shopping here - Go to the BBB's website; read all of Big Sandy's heinous engagements and dealings BEFORE you ever BUY Furniture from Big Sandy's Furniture! See for yourself! This furniture company is soo negative they do not even able to BBB certified! They're BBB rating is ridiculously LOW & Terribly Bad! Here's the link see for yourself! https://www.bbb.org/us/oh/franklin-furnace/profile/furniture-stores/big-sandy-superstore-0292-13711 Better Business Bureau is website any and all shoppers MUST see before EVER shopping here! Take my word; you'll not be sorry you spent 5-10 minutes reading the BBB's website! This is the absolute WORST furniture store EVER! These people are frivolous & will intentionally RIP you and your entire family off! I had a great friend whom worked here for nearly a decade. Shady. Watch out you will get burned! They will sell you a piece of furniture that is NOT worth the value that you are paying for it and intentionally yet simultaneously make you feel like you are receiving a great deal! Sales Rep are Kingpins of Trickery!! It is BEST to NOT go here with any money - and DO not plan to waste your hard earned money here to say the very least! It is sad to see them rip off Ohio hard working families! Check the Better Business Bureaus website PRIOR to shopping here! You'll be ripped off and you may NEVER receive your money back. read more

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This was one of the worst experiences I have ever had. Wife and I have been looking for the right couch set. For about 4-5 years. We finally found one at Sandy's super store. They in store sales were fine. It was as soon as they dropped the couch off. It was missing a foot. So we asked before they left. The delivery guys said will get right on it. About a month later. We had to wait for the other service dept. to come out and install the screw on leg. Then from the couch sitting on the ground. I even told them that it shouldn't be sitting on the ground like that. They said it would be fine. When the repair guy came out. The entire inside of the brand new couch that we didn't even make a payment on yet. Was broke. The insides are cheap wood. I asked if I could return it. They said we had it too long. Now we have to deal with the service dept. the sales team. Just transfer you to the service department. Needless to say. This has been the worse experience I've ever had. I will never buy anything from these furniture stores. Now we have a broken couch that is brand new. Will say the sales team were nice. Once the sale was done. It was sorry talk to the service department. I have a lot more documentation on all of this. read more

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Don't waste your time or money. Spent $6000 on leather section, ottoman and recliner. Was supposed to have the recliner in 2 weeks and then told it be January, 2 months late. The ottoman, ($750), had no padding on corners and started to sag after 1 week. After complaining they finally sent someone out. He said they don't put much padding on the corners and it is not made for sitting on. REALLY! Been waiting for almost 3 weeks and after calling finally got repair scheduled. They could not give an approximate time just that it would be Thursday. They expect you to spend your whole day waiting on them. Never again will I grace their door. read more

Big Sandy Superstore - Dayton - Appliances Near Me - Dayton, Ohio

Was lies to on many of the things that they sold us. Don't not buy from these people. was told we could return the bed and frame if wasn't happy with it. went to ask about getting a different mattress and frame. They told me the frame can't be returned. note was wasn't told other wise. if not we would not bought the 1000 adjutanle frame. Next we was sold a protection plan for our furniture. had kids get it dirty and asked about how to use the plan we was sold. Apparently not all stains are covered under this warranty. not sure why this is not told to the customer before buy this 500 extra plan if it isn't going to be fixed! I say zero stars very dis all the way around. very shady place. s shop at your own risk read more

I really dislike leaving bad reviews but Big Sandy has not handled my concerns properly. I purchased a dining room set back in January 2023, shortly after receiving my set, one of the stools legs became wobbly. I put a service request in, and a technician came out and repaired. A couple months later, all of the stools became wobbly and even had some legs that broke. I put my service request in in May, here we are in November 2023, I'm still waiting for either new stools or getting current stools repaired. The store can't do anything, corporate hasn't done anything. I'm very annoyed about this, as I haven't used these stools since approx. May. A waste of money. read more

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Just bought a freezer today. Processed foods very easy. They have lots of stuff like appliances and furniture. Adam, our sales guy was knowledgeable, friendly non-intrusive. Prices seem very good and they have a wide selection of choices. Overall, it was a very positive experience read more

Big Sandy Superstore - Dayton - Freezer - Appliances Near Me - Dayton, Ohio

Very bad mattress Very bad mattress Not worth 700 dollars it sinks in and very hard to get out of it read more

Please read reviews. Customer service is horrible. I have made 2 purchases, I can promise you when they get your money they are done with you. Purchased a freezer that was damaged when we got it. I have been promised 7 times a call to resolve the issue with some credit. I am done reaching out, but will pay more elsewhere for good service. read more

Love my new couch so far! Delivery was prompt quick and courteous! I hope my catnapper gives me many years of relaxation! read more

Big Sandy Superstore - Dayton - Appliances Near Me - Dayton, Ohio

My husband and I purchased a mattress and a new bed frame here. When the delivery truck showed up they unloaded and set everything up. I went in to see the finale look they literally sold me a memory foam topper for 3500 dollars. they never delivered a mattress!!! I told them that is not what I purchased in the show room. I called the store and our only options were to wait 5 days until they could have the mattress we purchased delivered. Meanwhile they took our old bed. So we have to go a week with no bed. No compensations for there mess up. Customer service there is not a priority. I do not recommend This store! I give this shit store ZERO stars read more

Everyone we encountered was friendly. We did have issues with purchasing the chair because the salesman, we felt, was too high pressure and didn't give us the opportunity to speak which led to issues with purchasing the chair. The automated communication was efficient and helpful. The delivery was smooth and the delivery team was top notch. read more

Our delivery overall was good. The men who delivered it were friendly and very efficient. No issues with the actual physical delivery. We had a couple of delays prior to the date of delivery, which was not a big deal. We had two sales people handling our order because we bought appliances and a mattress. What was bothersome was that one sales person kept blaming all of the delays/problems on the other sales person. I understand that things happen, and I would have been fine with an apology. But throwing your teammates under the bus shows your character. Hopefully this will encourage them to work as a team. Regardless of who's fault it was, it shows a lack of accountability to continuously blame your coworker. Otherwise, we are very impressed with the products!! read more

Everyone we encountered in store were friendly and helpful. They had a huge selection and great prices! We had our couch delivered just 5 days after purchase and the delivery staff were friendly, respectful of our home and were in and out in a flash! read more

The salespeople were very helpful and got me a great deal and all 3 of the delivery people were very friendly actually delivered early and were very thorough and quick setting up my furniture. Very pleased read more

was t hooked up properly. center piece moves away from other pieces one recliner looks like its broke all ready. hope it just they set it up wrong or they can come and get it read more

Definitely a 5 on the delivery! As for Big Sandy itself a 2. After purchasing the furniture a week ago, only 3 of the 4 pieces were loaded onto the truck to be delivered from the distribution center. Now, instead of working with me (the customer) after a fault of their own i am told i will be waiting an additional week for the missing piece. Needless to say, I will certainly take this experience into consideration before making another purchase. read more

Store and delivery staff was great. Don't like the computer generated times for delivery and service. If you need either one, you'll need to take a whole day off work. This was the reason I couldn't give 5 stars. And service techs were very good. Price was a 5 star. Had to contact service department several times. Their staff was good. Although I worked 2 days to get a supervisor from service to call me back. After 3 weeks my mom's lift chair was finally replaced. If was horrible for her, she fell due to the lift chair not working. So I strongly suggest to get an extended warranty on lift chairs! She is still in the hospital from this experience read more

We bought new kitchen appliances for two houses at two separate times three months apart. Richard, at Big Sandy near Dayton Mall, was our sales person both times (we sought him out second time). He was great!. He heard what we wanted and did what he could to help us get it. The delivery teams both times were good, careful, respectful, and attentive. We had a few glitches during the first delivery, but those quickly got worked out. Second delivery was great, but left me with no mounting bracket for my old over-the-range microwave that they uninstalled to install my new one. I need the old bracket as I am giving the old microwave to a friend to install in her home. Richard is following up to resolve the bracket issue. Overall we received great customer service regarding our kitchen appliances. We did have one really big issue regarding a refurbished TV that lasted only a few weeks. It took about 6 weeks to get that resolved and a new TV in its place. read more

Big Sandy Superstore, It was an easy process working with Bob finding a mattress, and Zane the furniture. They coordinated delivery and set up for us. The men that came out were professional, efficient, and respectful of our home. Only other comment is that there was an approximate theee week delay to receive the bed frame Thanks read more

we love the furniture- good quality and value. The in store staff were pleasant and helpful. I like Big Sandy's texting system that lets you know just when the delivery will arrive. Delivery staff were great And helpful. Disappointed that one piece out of 6 was missing at time of our scheduled delivery. Have to wait another week for it to be delivered. read more

Delivery was on time and everything went smoothly even with their big truck and our challenging driveway.

First time shopper at Big Sandy's. Needed a new mattress. No hard selling from Bob who was very helpful finding the one suited for our needs in the right price range. The drivers were on time and set it all up for us. Great experience overall. Will definitely return. read more

I thought it odd that the movers did not knock on our door before they lifted off their truck and totally unwrapped the piece and presented it at our front door. Maybe part of their efficient ontime delivery,which you can track on their delivery app. read more