Bennington Properties is our go to vacation rental company in Sunriver. They have a huge selection…read moreof homes and the are the kindest folks to work with!

We just spent 5 wonderful , restful and beautiful days at Sun River in one of Colton Bennington…read morerental homes.The location was just across from the Sun River Center. The second day we were there the smoke detectors went off warn us that they needed batteries. I called the Bennington office and in less than an hour our problem was fixed! Best of all we had to leave early on our last day and I left my bank bag with over $500.00 cash in it beside the bed in the small dresser.When we go home and everything unpacked no money bag.I sent a text that next morning to the housecleaning crew and asked them to check and see if was there. I left them all my information and they called me and said it was there and they put it in the mail for me. I offered them $100.00 to buy some pizzas for the crew and they said they appreciated the offer but couldn't do that. My happiness is all they needed. It is so heart felt to know there are still honest people in America. Our next trip down there I will look the crew ! Thank you for your honesty. jon Jennings

Nothing but excellence from this small property management business. Kelly and her team have been…read morefantastic to rent from in every aspect. From day one, their service has been responsive, kind, genuine, and forthcoming and the value of what they offer can not be understated, especially in Bend where finding good housing is quite difficult. Every interaction with Kelly has been one of the highlights of my day, as we generally talk more than just business. These are people who care about their tenants and their clients and it shows. Will hope to rent from them (at least until I am able to own) for the foreseeable future!

Kelly has managed our townhouse for over 2 years. She found our tenants and has managed all…read moreproperty details as needed. She has been able to coordinate all maintenance issues that have occurred and emails us updates on a regular basis. She is highly competent and we are extremely satisfied with her her services. We would not have been able go manage without her. We highly recommend Kelly at High Country Property Management. Marie & Rob Hitchcock

The staff were very polite and accommodating. I have been visiting sun river for at least 40 years…read moreand always had access to a swimming pool. We rented a condo in the tennis village section where we found out no pool after I called the office. I was told if I wanted to drive to their office I could have sharc passes but not for free. we just wanted a fun day lounging by the pool. Big disappointment!!! Also office had to send someone over twice to hook up both TVs. That was silly and shouldn't have occurred. Next year no tennis village.

I'm giving sunset Lodging a 2 starts for their poor customer service/ cleanliness. The house itself…read morewas beautiful and it looked clean but later that night when I went to go to bed I found my bed had not been made properly. It was missing a top sheet and when I turned over the bedding I found blood on the sheets and other yucky things. I was so disgusted. I found new sheets in the closed and remade the bed . we called the renting company and we were told they can send out someone to make the bed but I had already made it myself. I asked for my cleaning fee to get refunded but they only afford us $50. I had taken pictures to show them just in case they wouldn't believe me I showed them the pictures, after they saw the pictures they apologized for the situation but they still didn't feel we deserved to get a full refund.

The house was in a good location, quiet residential atmosphere. The house was nicely furnished and…read morekitchen was stocked with nearly everything. I did feel the price was high for a two bedroom house but it fit my needs at the time I rented it. There is a dining table that can sit 10 people but only two bedrooms, so didn't quite make sense. The king sized beds were comfortable but HIGH off the ground. I am 5'4" and had to climb/jump to get up on the bed in the master. Neither bedroom has a private bath. The house has LOTS of stairs, so not a good choice for those with mobility issues. Large deck is nice but only has a table to seat 4 with a small, 2 seat glider chair next to it and on the other side of the house are two lounge chairs so the outdoor seating is limited. Did not use the BBQ. No clocks anywhere except one with a dead battery over the stairwell. Hot tub is big and there are lots of "pool" towels but the only way to get to it is thru the master bedroom or a door from the back deck. Overall, my stay at this property was very nice and fit my needs.

Very Disappointing Experience -- Misleading Location Our…read moreexperience with the Village Properties at Sunriver was extremely disappointing. The listing gave the impression that we would be staying in Sunriver, but the property was actually miles away. We were not familiar with the area, and that distinction made a huge difference. We were provided with bikes, but what's the point of having bikes when the property is too far away to realistically bike into Sunriver? We ended up needing a car just to get where we expected to be staying. In my opinion, the way these properties are marketed is deceptive at best and could easily mislead people who aren't familiar with the area. The location should be made much clearer upfront rather than making guests assume they are actually staying in Sunriver. We would never stay here again, and I would strongly recommend that anyone booking carefully verify the exact location before making a reservation.

As a renter for over a year, Superior is the best property management company my wife and I have…read moreever worked with! Everyone has been incredibly helpful, responsive and friendly at every step from touring the property to maintenance requests. Dan is an absolute legend when it comes to coordinating repairs and maintenance. Unlike other property management companies we have rented through, Superior actually feels like they have our best interests in mind and have been extremely accommodating and communicative. I highly recommend them to anyone looking to rent in Bend.

From Northern VA to Bend, OR- needed to rent a place in a pinch. The fees were pretty incredible…read moreand a credit report had to be run just to SEE the rental (my husband was there at the time, but we were unable to see with an agent). We were "awarded" the opportunity to rent it and signed the lease effective 10/15/2025; not arriving until the day before Thanksgiving because of logistical and employment situations. The property was dusty and needed to be cleaned the day before move in. The oven and microwave were 30 years old and pretty much non- usable. We were visited by Superior once moved in to check the condition of the property. The ladies were nice enough but not what I would call concerned about a couple of problems with the property. The owner actually came to the house to install the oven and microwave because of the delay with them coordinating contractors. Thanks Nick! It was a nice enough property and the rent we paid was commensurate with the type and condition of the property. When we arrived, I had to replace toilet seats and hand clean all the glass lighting and replaced everything with appropriate LED bulbs. We also had to pay $750 to clean up the lawn that was left unattended for 45 days before we arrived. When we left, with the property cleaner than we had received it, Superior charged me $540 for supposedly cleaning it. I call BS on that. I was on my hands and knees in the bathrooms; again hand cleaned every lighting fixture; moved W/D to clean behind; wiped out all refrigerator and freezer shelves. and cleaned out the garage/windows and flooring. We also had the property outside professionally manicured and cleaned 1 week before we left ($450) . Stay away from any property managed by this company. They were not responsive (unless it was convenient to them) and they will take your hard earned money. If you have to use them leave the carpet dirty and the residence uncleaned because they will charge you anyway. As an aside, Mountain High is a very nice neighborhood that has very good and nice neighbors. A great place, but not if Superior is in the picture. *We gave them a chance to itemize the cost of the cleaning so we could understand what we got charged $540 dollars for, and they ignored our request*. That tells me all I need to know about their business dealings.

I realized that it has now been 5 years ago that I left my review and wanted to provide an update…read more I still LOVE these guys! They provide a stellar property management service that is both firm and fair from both sides. Communication is a pleasure even if its bad news. They are my partner and my "team Bend!" and I'm so grateful for their work. I even brought my dad by to meet them one time when we were in town. He's always managed his properties on his own but he could see what a good thing I had going there! Thanks again you guys! :)

Becky and her team were by far the most outstanding property management company we have worked with…read moreto date in Bend. We have been renting for 2 years now. We have been in multiple locations and worked with multiple property management companies. From the tour to the application to quickly expediting a move-in date for us, they were top-notch. I really can't express enough, that as I tenant, I wish all home owners looking to rent their properties in Bend would chose this company. There are so many Property Management companies here that are completely horrible to work with, and the process is painstakingly draining to rent from them. I highly recommend you go with Preferred Residential and their exceptional staff. ( Koby is outstanding and quickly addresses any needs ) You won't be disappointed.

I was very disappointed with a house we rented through Sunray this winter (19 to 26th of Dec 2012 -…read moreJayl Lane #6 in Sunriver, OR). This was our second Christmas in Sunriver and we decided to try Sunray after having rented from the resort directly last year. The house and Sunray were very good on paper until we arrived as planned on the 19th. It was about 10F outside and the house should have been heated in advance since we told the agency exactly when we'd be there. But when we entered the property, it was below 50F and took two hours to get the temp up to 65F. Obviously the heater wasn't working. We turned on the stove, chimney and everything but the thing was just blowing cold air. Great with a 3 y.o. in tow! We called Sunray an hour after we arrived and after about 2 hours a guy showed up with space heaters saying that everything seemed normal but that they;'d be back the next day if we called again. Duh! We called of course because at night we discovered that the upstairs bedroom's heating vents was placed under the bed in such a way that the air flow was blocked and the room was cold. I called Sunray again the next day. This time they sent their maintenance guy and he went and checked the furnace. he admited that it was very old and rusty in there and that after jiggling some wires he was able to get two of the three heating elements to work (they weren't on before!) So the rest of the week we managed with lost of wood in the fireplace and all space heaters on day and night. Ridiculous. All in all, the week was spent in the hum of mutiple heaters barely keeping this big house heated. Result: I got a flu and lost $350 of pre-paid ski lifts packs at Mr Bachelor. I barely recovered before we had to drive back to Portland, OR. Arrived in Portland, the doctor said that I had a secondary infection: another week in bed with antibiotics. My employer loved it! My daughter had a blast making snow men outside but my wife and I really felt disappointed. To top it all, I told Sunray wghat happened one last time when we checked out and said we'd appreciate a gesture. The lady that seemed to manage the office said she'd be back to us the following week (2 weeks ago). Today I receive a form marketing letter from them saying Thanks and that we should quickly pre-book for next year! Yeah right. Stay away!

Rented from them for about 3 years. They rarely ever bothered us with inspections which was great!…read moreEven when they did inspect it was super fast. Got about half our deposit back. Thought we deserved more but I know sometimes it is the owners who decide what we get back, not the property management, so who knows with that one. The only time we ever had a maintenance problem they had someone there same day to fix it. The receptionists and leasing agents are lovely. They give excellent customer service. Two complaints: The reason we left was the outrageous raise of rent. It was $800/month. 2 years later they raise it to $850. Ok, not bad. 6 months later they raise it another $100 to $950. That is a bit greedy. Again, may have been the owner making that decision, but even if it was, someone should have told him that is insane. My second complaint is they have no mercy to late payments. I had lived there for two years and the one time I forgot to mail the check in I get hit with around $100 in late fees. I get it, my fault, but they were very nasty and rude when I asked to have it waived after being such a good tenant. I never complained about how loud the neighbors were. I never had maintenance requests except for the one. I always paid my rent on time. They couldn't forgive it just once? That one was for sure the property manager's decision, not the owner's. I could hear the manager in the back make comments about me when the poor receptionist went back there to ask. Perhaps shut the door next time you decide to bad mouth a tenant? The late payment was well over a year ago, so maybe there is a new manager or person in charge, but at the time it was awful. I don't know if she asked the property manager himself or just a manager on staff, but that person snapped at her for even asking on my behalf and it was embarrassing for her. Would I rent from them again? Yes. I would just make sure I pay my rent on time every time (which is now easier because they let you pay online!).

Our experience with Plus Property Management was one of the most stressful rental experiences we…read morehave ever had. During the short time we lived at the property, we dealt with ongoing conflict involving a neighboring tenant that escalated into repeated complaints, harassment & vandalism to our vehicles, and multiple police reports. Despite repeatedly notifying management of our concerns and attempting to seek help, many of our calls and messages went unanswered. Communication from management primarily seemed to occur only when complaints were being made against us, even when those complaints were later disputed or lacked merit. What stood out most was the apparent imbalance in how the situation was handled. We did not feel that our concerns, documentation, or police reports were taken seriously, despite the ongoing nature of the issues and the clear impact they were having on our sense of safety and ability to peacefully live in the home, as it is our right. We also observed interactions during the dispute that were very unprofessional and raised concerns for us about neutrality and fairness in management's handling of tenant conflicts. Rather than conducting what felt like an objective review of the situation, we were left with the impression that assumptions had already been made before hearing our side fully and that our neighbor, despite the crimes that were committed by her to us and the bullying we were enduring, she seemed to have been favored throughout it all. The overall experience left us feeling unsupported, dismissed, and unfairly blamed while dealing with repeated harassment and vandalism issues that were never appropriately or fairly addressed. If you are doing what we did and researching Plus Property management before deciding to rent from them, please do yourself a favor and listen to your gut and do NOT rent from them!!! We have rented in Bend from 4 different property management companies and have never experienced anything this bad before!! They are literally the worst!!!!!

On a recent trip to Bend, the event I attended was hosted at the Sunriver Resort and what a…read morebeautiful spot to spend some time! It was at the tail end of winter, with cold nights and wet days. Rooms have gas fireplaces, with outdoor seating and porches for warmer weather. Checkin was great in the main lodge. They had many friendly employees. There's a bar and restaurant here that I didn't have time to visit! The grounds have paved trails all over, with quick walks or bike rides to restaurants, bars, and outdoor activities. They have a free shuttle that can get you around to places quicker too! My room was gorgeous, with high ceilings, wood, and soft decor. The bathroom was very modern and comfortable. Worth the cost. Another place I really wanted to visit was the indoor heated pool area that looked amazing. Maybe next time! For the event we had catered amazing meals of local produce and meats, so many flavorful items. The event spaces all have a lodge feel to them as well, comfortable. I highly recommend staying here for a few days if you're in the area.

Buyer beware!!! We are a family of 5 who planned a vacation at Sunriver Resort and had to pay for…read moreit prior to going. Unfortunately, we could not go due to the fires and severe smoke in early August. It cost us a lot of money and were surprised that they would not give us a credit or anything. Very disappointed! Had they offered us something, it would be an improvement. To rate this experience, I give it a zero!