I would give this dealership zero stars if I could. I visited to look at a Honda Civic for my son,…read morebut was immediately told not to even consider it because, in the salesperson's words, they wouldn't put their own daughter in it. Instead, we were shown a truck that they claimed was safe and reliable--something they would put their daughter in.
Less than a month after purchasing it, the transmission failed. My son had barely made his first payment. It took nearly two months for the truck to be returned, and now, just two weeks later, we're dealing with fuel line issues and faulty sensors--it's back in the shop again. We've made five payments and have only had the truck in our possession for about a month in working condition.
Each time we try to reach someone at the dealership, we're told the person we need to speak with is unavailable. At this point, we are spending more money repairing the truck than we are making payments on it. We were clearly sold a lemon.
I am updating this review to provide additional context regarding my experience with the dealership. After my initial review was posted, my fiancé spoke with the dealership, and they inquired whether he knew a Heather Greene. He informed them that I am his fiancée and that the truck was purchased for my son. They then asked him if he could have me remove the review because i was not part of the process, even though i spoke to the salesperson and it was my money for the down payment.
Since that conversation, we finally received the truck back on June 1st. Unfortunately, on June 3rd, the truck had to be returned to the shop for an additional $1,500 worth of repairs. We originally purchased this truck for $10,000, and to date, we have invested an additional $6,000 in repairs. My son continues to bear these ongoing expenses.
It is important to note that the dealership's response claimed they had no record of a transaction during this time frame. However, as documented, my fiancé spoke with them directly, and they acknowledged the purchase.
I typically do not write reviews, but given the circumstances, I feel compelled to share our experience. During the purchasing process, I was told by a salesperson, "I would not put my own daughter in the honda civic, but I would in this truck," which ultimately led us to proceed with the purchase. It is disheartening that some businesses engage in practices that leave customers feeling misled and financially burdened.
We received the truck back on June 4, 2025, and unfortunately, it had to be returned to the shop the very next day, June 5, 2025. The truck has been in the shop for approximately five months, and has only been driven for less than a month in total during that time.
Additionally, the dealership attempted to claim that the mechanic was responsible for all of the issues, which is inaccurate.
