Not customer service friendly at all. Purchased new tires, had them rotated as directed, kept records. It appears as those they are not honoring what Big O's standards are as the tires are defective. Our vehicle was realigned after tire purchase and checked after tire purchase, and it was fine. Not even 15k miles on the tires. They suggested we purchase a different set from them. What is the point of going to a Big O chain that is nation wide if they don't follow Big O policy? read more