**DO NOT GO HERE**
The tire pressure sensor light came on in my car. I stopped at Big'O'Tires (since Midtown Tire had a 3 hour wait), in Cedar City, to get a puncture in my tire patched up. After the service was done, I was told by a manager (Cameron) that "the puncture was to small to charge for service." No invoice, no receipt. It should have been a red flag for me that I got my tire serviced for free. So, being naive, I believed the gentleman and went on my way. I did not even check the tire (MY FAULT!).
Fortunately for me, I did not have to drive the car very often in those two weeks.
My tire pressure light came on again and so my husband I assumed it was the sensor. We took the car to the Toyota dealership in St. George to get it fixed.
We received a call from Toyota Service asking us to go back where the cars were being serviced. Once we arrived, I was asked exactly what service I received from Big"O'Tires. I told them exactly what the manager told me when I had the "patch work" done. He, as well as the mechanic (I did not get his name! Very helpful and nice as well), informed m]e that no patch was done to my tire. Instead, my tire had been filled with beading seal, due to the whole inside beading of my tire missing. (PICTURES ADDED) . To my surprise, I was very upset. The "sealant" looked like glue on my tire on both sides of the tire. My tire looked as if my tire was ripped apart. Had we continued to drive the car, the higher the risk of the tire to be blown off the rim.
Seeing as I didn't pay for service, I was scared Big'O was not going to have me in their system. So I called and asked if I was still in their system and what service they have listed under my name. Again, I was speaking with the manager Cameron. He said "Yes we do have you in and the service of your flat tire being fixed." I never had a flat tire! I'm just glad they have me registered in that day. He then asked if I wanted to schedule another service, to which I replied no.
I then explained to him what Toyota service found. I explained that the sealant looked like glue, to which he corrected me Immediately stating "It is not a glue, it is a sealant." Ok... Regardless of the proper name, the tire looks awful and it is extremely unsafe to drive. He then begins to tell me that Toyota is merely trying to sell me tires that I probably don't need. So, I pass the phone off to the gentleman at Toyota Service to explain what he found to Cameron himself. As soon as I pass of the phone, Cameron says "Ok, how much is this going to cost me?"
Wow. That is a wonderful way to deal with the problem your business caused in the first place.
Cameron did not want to help with our tire situation. I did not ask for money, all I asked for was an explanation as to why my entire tire was covered in "sealant" and I was lied to as to what service was done to my car. Cameron "highly suggested" that I instead drive my car to the closest Big'O to get my tire fixed. Of course, I refused. I already put my car at risk with Big'O and was not stupid enough to do it again.
Cameron's solution was to call the Big'O in St.George and have a replacement Sumo Kumho tire delivered to Toyota. While I appreciate the replacement, it does not take away the fact that my tires were left horrendous.
I have since called Big'O corporate and explained my situation and they will be taking care of these issues firsthand.
I, nor my family, will be setting foot in another Big'O. read more