I have been bringing my 2004 Civic to Surrey Honda for regular servicing but after TERRIBLE and CROOKED service time and time again, I decided to try somewhere different.
I first came across Big O because I was needing to replace my tires. Kevin was the only person who was able to help me on the phone without rushing me or making me feel like my questions were ignorant. He provided me with options and definitely tried to get me the best price he could and even included 1 year free guarantee.
Because of his great service, I enquired about a typical Honda type B service and if they were familiar with the service plan. Kevin not only familiarized me with the plan and how their services/prices compare, he also informed me of things I should be expecting to fix and replace in the near future considering the mileage on my car. Honda never once told me what I should be preparing for in terms of major fixes like timing belts etc. considering the mileage on my car. If you drive a Honda, you know how ridiculously expensive their maintenance plan is. I was quoted $220+ from Surrey Honda for this particular service.
I made an appointment to have them service my car the following Monday. Kevin guaranteed me that he blocked off more than enough time to change the fluids and have a thorough once over of my car. I stressed that I was soon going on a road trip for 2 weeks and that I wanted to ensure my car was in perfect running condition.
Unfortunately, the next day I noticed a vibration in my steering that wasn't there before. I called Kevin right away and he said that my tires probably just need to be rebalanced and that they could do it for me on the day of my servicing appointment.
Monday arrived and I brought my car in for servicing. When I picked up my car, I waited while he finished with another customer. The customer had just walked in without an appointment and was looking for an oil change. Kevin accommodated him immediately and even offered to have one of his staff drive him home. I've never had that done for me at Honda! Kevin then called me up and told me that they rebalanced my wheels and that the mechanics had been having issues with the machine and so they were able to correct it once they figured the machine was out of whack. They also inspected my car and fluids and he told me that everything looked great. In fact, everything looked so great that he didn't charge me a thing!
Now I'm used to getting my car serviced VERY regularly but couldn't help but wonder if some of it was unnecessary. Maybe the car was in such great condition because of how I had been caring for it. But how many of you can honestly say that you have left a mechanic where they have said..."You don't owe us a thing!"
Most mechanics are crooked and I was really dreading the search for a new one. He easily could've charged my something to try to take advantage of the situation (I was totally expecting this) but he didn't! Kevin at Big O Tires in Surrey on Fraser Hwy has made this a complete no brainer. I'll definitely be back again and will be encouraging everyone I know to start seeing him! read more