Quality, response time, ethics (doing what was promised) for starters. We were sent other people's invoices and they called to get payment of our invoice, that we paid 2 months prior to this call. And they were rude about it. read more

I have tried several times to get some windows ordered. They were not interested in my business. Probably only take the big money. Pella is great and so is Valley glass. read more

I own a sliding door repair business in California. I got a call and e mail from a customer in the area where Big Mountain Glass works, looking to have some sliding patio doors serviced. I called here, spoke to Toni. She knew right away what I was talking about. They were able to take the job and contacted the customer. I followed up with the customer who said the job has already been scheduled with Big Mountain. Easy to work with company. read more

Run! 0 customer service. Once the job is done good luck ever hearing from them again. All we got was a leaky shower door and a bunch of excuses. Find somewhere else for your work. This place only wants your money. read more

Do NOT use Big Mountain Glass for anything. Since mid June I have been promised 3 times they would order a replacement part for screens they had installed in 2015. Today I went into their store again and they waved a piece of paper in my face saying they do not do customer service. A beefy man came out of the back -- he would not give his name and was physically intimidating verging on assault. read more

I called BMG and asked for someone to fix our glass entrance door. One half of our entrance door had not work for awhile . Brad took my call and within a couple hours came over to see what problem entails. Brad took the door operator apart, determined what the problem was and immediately made the repairs to fix the door operator. Thank you BMG and a huge thank you to Brad. read more