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    Big Lots

    4.5 (2 reviews)
    Closed 9:00 am - 9:00 pm

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    6 years ago

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    Sam's Club

    Sam's Club

    (9 reviews)

    $$

    My wife bought the lifetime tire rotation and balance on her tires here. She had them rotated on…read more2/18/26 and today (3/25/26) she asked me to check her tire because it showed on her dash that one of them had low pressure. So when I checked it out it was a few pounds low so I filled it and then sprayed the tire with some soapy water to see if there was a leak somewhere. No leaks showed up but I did notice that one of her lug nuts looked like it was getting ready to fall off so I grabbed my lug wrench to go ahead and tighten it down. We'll it was already tight and then upon closer inspection I found it is not the right lug nut! It is completely different from the rest of them and I know for a fact it was never like that before. I am so OCD that I mark the rims with a series of dots to make sure they are rotated correctly. I tried to call the store and Everytime I call it sends me to a 3rd world call center! Very frustrating that no one will answer the phone at the store! I would like to have someone contact me and get this lug nut replaced with the correct one! I have attached pics to show how bad this looks. I can not figure out for the life of me how this even happened! How did they lose my lug nut and why did they put the wrong one on there?

    We were assured when we renewed our membership that the CASH PAY lanes would have at least two…read morelanes open. The first time we went into this Sam's they only had one lane open for customers who pay cash. The wait to get checked-out was horrendous. If anyone had any ice cream and such it would have been melted thoroughly. As my wife held our place in line, I went and got the manager's attention as she was laughing and gabbing with two other employees just standing around. I asked her why only one lane was open with all the customers waiting and lined down the aisle. She said our other cashier was sick; but she assured me that they always have st least two cashier lanes open. So I let that excuse slide. So the next two times we went to this Sam's...same problem. One cashier and the manager standing around gabbing with a couple other non-working employees. So this time we left our items and walked out. We had this problem one other time with the Walmart where we lived. The new manager cut employees to make his numbers look good...I suppose. Well the people in our town started leaving FULL grocery carts in the lines and walking out due to long waits. It wasn't long and new employees got hired and the delays stopped. I think this would be a good action to take to get this 'manager's' attention.

    Big Lots - deptstores - Updated May 2026

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