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Big Lots

3.5 (6 reviews)
Closed • 9:00 am - 9:00 pm

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Dollar Tree - My favorite place to shop! Always stocked and organized!

Dollar Tree

(13 reviews)

$

I had a very unpleasant experience with the store manager, Alan, at this Dollar Tree location on…read more1/8/26. I went in to purchase items that were previously marked as 25 cents, now marked as a penny--a viral trend known as "Dollar Tree penny items." I had a cartful of these items, and Alan refused to sell any of them to me, even though corporate has sent all stores nationwide an email stating, "If a customer attempts to purchase an item that rings up at the register for a penny, allow that customer to purchase this item." Instead, Alan told me, "I'm not selling these items to you, you're not getting them for a penny." When I asked why hundreds of these items were still on the sales floor, he dismissed me and even accused me of lying about the penny policy. He ridiculed me in front of other customers, which was humiliating and completely uncalled for. I have shopped at this store for years, but Alan's behavior was unacceptable. When I asked for the district or regional manager's contact information, he claimed not to know, and even refused to tell me who hired him. He continued to deny me the sale and acted in a very unprofessional manner. Corporate needs to address this issue and reach out to me regarding Alan's conduct and the store's refusal to honor company policy. This was a very disappointing experience.

The cashier, Jules, was SO rude to the customer in front of me that I had to leave a review. As a…read moreformer employee of $Tree, I am aware that you should not be eating at your register. An elderly woman and her grandson were in front of me. She said hello to Jules and asked how he was doing- all the while he never stopped chewing- and DID NOT respond. Her grandson then spoke and said thesame - TWICE! - and Jules replied "Bro, don't you see I'm chewing!" The grandmother WENT OFF!! - as she should have! - because I was even taken aback at his response. If she hadn't said anything I was going to. Jules then takes off his name tag and storms out of the store!! What happened to respecting your elders? What kind of people is $Tree hiring? The manager then tries to justify the situation by saying "he didn't mean it that way, you have to understand everyone's situation." I'm calling bull on that!!!! Does $Tree not live by the customer is always right slogan? It was sad and appalling and a few customers dropped their things, including me, and walked out. Even though this location is convenient on my way home, I will go out of my way, to Covington, and not shop here. Disgraceful and dissapointing.

Big Lots - deptstores - Updated May 2026

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